Aberdeen Heating Reviews 26

Feb 2020 - Having had my boiler initially installed by Aberdeen Heating to which I gave the below review and now wish to update my opinion and experience with the company. I have had in total 3 leaks as a result of my boiler installation which I have been assured by another engineer was likely just teething issues with the installation and not necessarily bad workmanship or installation. I am happy that this is the case as the workmen that came to do the job were good, helpful and professional. However, in both instances when I called to tell Aberdeen Heating of the leaks, the repairs call handler was less than friendly, helpful and definitely not professional. On both occasions I simply wanted a reassurance/guarantee someone would come out to look at the leaks (as you would expect). Both occasions the girl attempted to push the blame onto either being a Baxi issue with the boiler or a problem with my plumbing. I hadn't even suggested there was blame to apportion but the girl was always immediately defensive. The final 2 leaks that occurred I ended up going to another firm to get the problem resolved having been hung up on by the girl at Aberdeen Heating when I pressed them to give me an indication if they would send someone out. (again, they needed to check with an engineer that it wasn't a Baxi boiler issue) I have a leak surely looking at the leak should be the first line of dealing with the problem?? After this experience I decided to arrange to have a boiler maintenance contract and sent an email to Aberdeen Heating to explain my decision and to highlight that their lack of customer service has lost them future business and that I would be contacting Baxi to advise them that all future warranty issues (if any) should be sent direct to myself. Sandra from Aberdeen Heating did call me back to discuss the issue but again there was a lot of finger pointing to myself and Baxi rather than take any responsibility for the poor customer service provided. I again advised I had no desire to use Aberdeen Heating going forward to which Sandra advised that if I had an issue with the boiler then if I didn't use them then Baxi would not provide such a good service? I have spoken with Baxi and they advise this is not the issue and that they are in NO WAY linked to Aberdeen Heating and I have full autonomy on who I use to maintain my boiler. This situation was a massive disappointment as I WAS very happy initially with the installation and service but the subsequent treatment by the admin staff has ruined any future business opportunities and I am currently renovating my flat so there would have been prospects had my experience have been a better one.

Nov 2019 - Just got my gas boiler replaced with Aberdeen Heating. Service 1st class from beginning to end and at a very competitive price! Office and site staff all very friendly and helpful would highly recommend.

Excellent service. Got 7 quotes for boiler replacement, this one was the most competitive. Got a boiler with 10 year warranty. Sandra was very helpful and answered all my questions. Highly recommended.

Great service had a new boiler installed. Lads were very tidy and polite. Girls in office were very helpful too. Would recommend 100%.

Called Aberdeen Heating to ask for estimate for complete central heating replacement. Engineer arrived that afternoon and looked the place over with us. This is an old house which has had many central heating problems in past. The following day they sent us quotes for two options regarding boiler choice and also for a new bathroom shower. We accepted quote for combi boiler and shower and three workmen arrived on the Monday morning. It was a big job clearing out the old system and also two of the designer radiators had not yet arrived. The work carried on all week and all workers were competent, friendly, positively minded and professional.
On top of this, the joiner, on request, fitted a cupboard, set of shelves, facings etc. in the space left vacant by our old boiler system. The work carried on to a second week and in the end we have a complete new system. It's also worth mentioning that every day on completion of their work, the workers tidied up thoroughly before they left. Excellent service from start to finish.

i get my heating serviced once a year by aberdeen heating, never had a problem apart from the laminate postcard put through my door saying they will service my boiler in 2 - 3 days.

Arranged a Boiler Service with this Company to be carried out in early November. They then cancelled this and rearranged for 5 weeks later. Service carried out in around two hours during which a water leak was observed. I was told it had been repaired and given the "Gas Safety Record" to sign.

I asked to see the repair and noted that water was still leaking and was then told by AH to switch the Heating system off. AH then attempted to order a replacement part, however 24 hours later I was told there was none of these parts "in the country". They then told me to switch the Heating system back on!!

After some online research I found the problem was fairly common with my particular Boiler. I also sourced the relevant replacement part, which was completely different to the Part Number AH tried to source. Completely incompetent Company...Do not use.