Ability Superstore Reviews 287

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Products bought are of good quality. Prompt delivery. Although a white mug was one article I purchased it is good to see dining equipment comes in colours as white can be difficult for those with deme... See more

Company replied

Rated 5 out of 5 stars

I ordered a rollator late Monday night,it was delivered,ready for use at 9 a.m. Wednesday morning,I'm very impressed,no messing about fixing it together either,it was already done for me,I will defin... See more

Rated 5 out of 5 stars

Fantastic range of products, easy website to use and order from. Speedy despatch so you get the items you need quickly, great quality items. Many years ago I worked for Social Services as part of an O... See more

Company replied

Rated 5 out of 5 stars

I was looking to buy a rollator for my elderly mother, but wasn't sure which one would be right for her. I phoned Ability Superstore and the customer care team were incredible. We spent 15 minutes goi... See more

Company details

  1. Mobility Equipment Supplier
  2. Disability Equipment Supplier
  3. Hospital Equipment and Supplies Store

Written by the company

Founded in 2010, Ability Superstore offers one of the largest ranges of mobility aids and disability aids in the UK. Quick delivery and excellent customer service ensures that customers are kept updated on the status of their order. With free delivery on orders over £50 we are proud to be the number one online retailer of independent living aids in the UK.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

287 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Great Product,Great Value

I purchased a long reach grabber for my mum, it is a very good robust item, lightweight and easy to use. Website was easy to use, allowed for different billing and delivery addresses, and also allows you to include a gift message. The product was good value for money, and the postage costs were quite cheap, although it did take about six days to arrive. Would recommend this item to anyone who has difficultly bending over.

July 18, 2013
Unprompted review
Rated 5 out of 5 stars

Bought with 88yo lady in mind

My mother-in-law was finding normal kettles too heavy and had taken to filling it from a jug, which her being quite frail was a disaster waiting to happen. We ordered her this small, lightweight kettle, and the only downside, if you have to look for one is that it takes a while longer to boil. That would be the reason it is so light. All in all an excellent buy and she is very happy with it.

July 18, 2013
Unprompted review
Rated 5 out of 5 stars

Fast, efficient customer service

Phoned to ask questions regarding three wheeled walker and girl couldn't have been more helpful...to the point of calling me back after seeking further info for me.
Second call to order item was exactly the same. Fast efficient and extremely helpful staff. On arrival 2 days after purchase item is great.

July 14, 2013
Unprompted review
Rated 5 out of 5 stars

zinger

great service, easy web site found exactly what was needed, speedy delivery.

July 12, 2013
Unprompted review
Rated 5 out of 5 stars

Just the job!

My father-in-law is registered blind, severely arthritic and walks with a stick, so when it comes to climbing the three steps up to his door he struggles a bit. Well no more! I found the perfect outdoor handrail grip at Ability Superstore which was easy to fit and is just the job. Now he can grip the rail with his right hand and use his stick with his left. Perfect.

It was easy to purchase from Ability Superstore and from placing the order to fitting the rail was less than a week (he lives in Lincoln, we're in Brum so we couldn't do it the day it arrived). Great service.

July 10, 2013
Unprompted review
Rated 4 out of 5 stars

Walking helper

The order for a rollator was made to the company and they handled it efficiently and, when I e-mailed them to alter my address, they carried this out immediately. The rollator arrived by Parcel Force in a short time and was well packaged. The only drawback was the lack of good, clear instructions for assembly. These were too scant in my opinion. There was a basket for attachment to the rollator but no instructions whatsoever as how to do it. This was done by trial and error before we got it right. There are two hooks on the front of the rollator but nothing to say what they are for. Considering that these are meant for elderly and disabled people I think it would be kind to make it easier for them to be able to follow, clear, concise instructions along with good diagrams and pictures.
Now that the rollator is assembled and in full working order, it is easy to use and the front wheel turns freely for manouevering. It is light yet sturdy and doesn't take up too much room, when leaving it parked by the user's chair. The lid on the basket is handy for putting things on to take to another room, making the user more independent. My husband is very pleased with his new rollator.

July 7, 2013
Unprompted review
Rated 5 out of 5 stars

HELPFUL AND EFFICIENT SERVICE

NOT SURE WHAT MORE I CAN ADD.
CALLING AND ARRANGING A DELIVERY TO SWEDEN WAS PRETTY EASY.

STILL WAITING DELIVERY OF GOODS, 3 DAYS QUOTED BUT I'M NOT SURPRISED IT'S NOT ARRIVED YET. HOPEFULLY TOMORROW. NORMALLY AROUND 5 OR 6 WORKING DAYS FROM UK

July 7, 2013
Unprompted review
Rated 5 out of 5 stars

Great Fast service

Ordered a blue badge holder, I wanted one that would last... Got mine from Ability Superstore and I am really impressed not only by the service but the quality of my new badge holder.

July 5, 2013
Unprompted review
Rated 5 out of 5 stars

Pleasant and friendly people being very helpful and understanding.

I found the company very helpful, not only did they keep their promise to delivery my crutches within four days the young lady I spoke to on the phone was very understanding and pleasant to talk to,I telephoned from my home late on the Friday night which is in Florida USA and I did not. Know where the crutches were coming from so when I saw they came from Nelson which I believe us in lancashire or it was when I lived in the UK I was impressed so thank you very much for your wonderful service jean granato

July 4, 2013
Unprompted review
Rated 5 out of 5 stars

Couldn't be better on speed

I ordered an item for my bath, a control pad and they sent it out to me within a week, but when it arrived, due to the age of my pad the charger didn't fit. So I phoned them up and they sent me the newer charger free of charge and it arrived next day. I can't praise them enough. I would highly recommend them to anyone who needs a part or piece of equipment.

June 26, 2013
Unprompted review

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