The reusable packaging, if you need to return any item. There's a separation of each item indide it's own plastic bag. Clothes and shoes come always in great condition, of the shelf feeling.
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Review summary
Based on reviews, created with AI
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Based on these reviews
The order came when expected, the goods where according the sizes. I needed to return one of the items and I add a very nice support from the assistant that guide me throw the process.
I have always ordered a lot of things from here and Everthing was always perfect. The returns are easy and free, people can pay in 30 days or separatly 3 times which is really good. I really like this... See more
Fast delivery, good original product. I had to return some items and request a refund. Free postage for the return and a fast refund thru paypal. 5 star service...
Contact info
Domstrasse 10, 20095 , Hamburg , Germany
- 800 780 033
- apoioaocliente@aboutyou.pt
- www.aboutyou.pt
4.3
Excellent
2K reviews
Replied to 81% of negative reviews
Typically replies within 1 week
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A full month has passed without any…
A full month has passed without any resolution regarding my return. This was my last time shopping here; I was essentially forced to keep two items I didn't want. Save your money and shop elsewhere.
March 30, 2026
Unprompted review
I Ordered a Backpack, They Sent Women's Pants. They're Trying to Keep My €106.25
I ordered a Kapten & Son 'Banff' Backpack for €106. Instead, About You mistakenly sent me a pair of women's pants that are definitely NOT worth €106. I require the backpack for a trip I have coming up. But after speaking with an online agent and providing photo proof of their error, customer service refused to send me the backpack, saying I must place a completely new order. (which wouldn’t arrive in time for my trip.)
Furthermore, Customer Service won’t refund my €106 until they get the pants back. And I have to take the pants to the post office to return them. So, in practice, my money is being held hostage.
I told customer service I expected them to do the following:
1. Send me the correct item (backpack) via express mail, to rectify their error
2. Schedule a pickup at my home for the pants via CTT or another carrier, if About You wants them back - as I don’t have time to fix About You's mistake, as I am a person and About You is a corporation
They said no, that they couldn't do that. About You made a mistake and expects me to fix it, or will keep my money. I’m shocked and believe this is a legal issue. A lawyer actually told me I SHOULDN'T return the package myself as then I can be held accountable if the item is lost in the mail. In that case, I wouldn't have my backpack, the random pants, OR my €106. I don't think About You is an ethical company at the point, but I do believe they may not be acting legally, either.
March 13, 2026
Unprompted review
The value and quality of the products…
The value and quality of the products are amazing and the price very accessible.
February 17, 2026
Unprompted review
Perfect packadge fast delivery
February 26, 2026
Unprompted review
A lot of variarity
A lot of variarity, good promotions , good brands .
February 22, 2026
Unprompted review
Sold as new, but clearly second-hand with defects
If you want damaged items with clear defects and wear marks sold as "new," this is your go-to address.
Quality Issues:
Products marketed as new arrived with obvious quality defects and visible signs of use
The packaging was even damaged, like something from a second-hand market
My Experience: I ordered the same item twice, thinking the first was just an unlucky edge case. Apparently, this is what their "discount" is really about — offloading second-hand goods or quality-rejected stock that brands discarded.
Bottom line: AVOID if you actually want something new.
February 5, 2026
Unprompted review
Excessively long delivery times
My order is ready since the 23rd of January, today is the 29th and it was not handed over to the carrier. It always happens like this, It takes always 1-2 weeks to receive an order. It is completely unacceptable nowadays to take so long to deliver an order. Last time, I had to find a last-minute alternative because the dress I ordered for a wedding didn't arrive on time.
I had already given up on shopping at About You, but I decided to give it another chance, and I already regret it. Compared to other websites, About You falls far short of expectations and the competition.
January 29, 2026
Unprompted review
Good discount
January 11, 2026
Unprompted review
Easy to order and deliver on time.
January 9, 2026
Unprompted review
Delivery refused and no refund
I ordered many times from Aboutyou.pt, and most of the times everything ran smoothly. I had recently however a problem with the delivery via ctt, with the delivery driver marking the product as being delivered when I refused delivery. Their customer service shrugged 🤷♀️ as ctt said everything is in order, so I was left with no product and no refund. This client service is unacceptable from such a big and well established company.
November 17, 2025
Unprompted review
Reply from ABOUT YOU
Olá Gabriela,
Muito obrigada pela tua mensagem. Lamentamos o sucedido com o teu processo de compra na ABOUT YOU.
Trabalhamos diariamente para melhorar os nossos processos e por isso o teu feedback é essencial.
Com os melhores cumprimentos,
A equipa ABOUT YOU
Very good and trustful site
January 5, 2026
Unprompted review
excellent customer service.
About You is an online store that guarantees its customers attractive prices and has excellent customer service.
December 5, 2025
Unprompted review
I love the quality of product as…
I love the quality of product as quality of service and fast shipping of my order
January 2, 2026
Unprompted review
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