Great prices, great products, great customer service and fast replies however the packing of skis was poor, when it arrived at my house the brake on th ski was poking out the box. Still good company w... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A brilliant winter sports retailer. Stumbled across them from a google search and was exactly what I was looking for. Good prices and availability for products that cant even be bought direct from man... See more
Company replied
I’ve ordered some trekking poles and the price was the best compared to any other options. The returns process was very quick and easy when the item wasn’t quite right for me after testing, and I... See more
Company replied
Absolutely amazing supplier. We bought some beautiful La Sportiva boots, unfortunately they we too narrow and Adsolute Snow doesn’t offer the wide fitting. I had to send them back. Here comes the best... See more
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Company details
Written by the company
Absolute-Snow are the UK's leading independent ski and snowboard retailer specialising in everything winter sports and more! With dedicated and knowledgeable staff we have all the expertise you will need to get the right gear. Whether it's Snow, Rock, Skate, Water or Street we are guaranteed to carry the best brands at the best prices with the best customer service.
Contact info
Base Camp, 1 Rhodes Way, WD24 4YW, Watford, Hertfordshire, United Kingdom
- 0808 175 2249
- help@absolute-snow.co.uk
- www.absolute-snow.co.uk
4.0
Great
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 87% of negative reviews
Typically replies within 1 week
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Price for Smartwool socks was best around.
Price for some Smartwool socks was best available amongst others. Arrived within 3 working days. Very happy & will us again.
June 12, 2024
Unprompted review
Reply from Absolute Snow
Thanks for the awesome feedback! We're stoked you found the best price for your Smartwool socks with us. Arriving within 3 working days is just the start of many epic adventures. Looking forward to serving you again!
Very good communication about delivery
Very good communication about delivery. Quick delivery and wonderful QC trainers. So light and comfortable. Amazing!! Would highly recommend to anyone. Also lovely and warm gloves. 😍
June 3, 2024
Unprompted review
Reply from Absolute Snow
Thanks for the awesome feedback! We're stoked to hear you had a great experience with our communication and quick delivery. It's fantastic to know you love your trainers and gloves. We appreciate the recommendation! If you need anything else, we're here for you!
Great service
First class service. I ordered an item on a Friday - delivered first thing on Saturday. Helpful communication and good products and competitive prices. Based on my experience I can strongly recommend Absolute Snow.
June 1, 2024
Unprompted review
Reply from Absolute Snow
Thanks for the fantastic feedback! We're stoked to hear you had a first-class experience with our service. It's great to know your order arrived quickly and that you found our communication helpful, products good, and prices competitive. We really appreciate your recommendation. If you need anything else, we're here for you!
Disappointed at lack of urgency or interest in replacing faulty item
Gave Absolute Snow a go for my Three Peaks kit i am doing at weekend. Very disappointed with their response when i had an issue with hiking trousers that ripped easily. Contacted them with photos and a week after a rather protracted process i am still no longer with a replacement pair, despite telling them i needed a new pair for my walk at weekend. You would think they would just accept they shouldn't rip and offer to replace quickly so i have my kit in time for my walk, but no they weren't that fussed and still not heard back so have to buy new kit instead. Illogical. Nothing like a brilliant Swedish company I used recently for clothes who on receiving information about an item that was faulty, immediately (within minutes) replaced the item and had it shipped in 24 hours, no questions asked. Excellent customer service so they will win my business for all hiking gear not Absolute Snow. That's how to run a business and secure customer loyalty!
June 5, 2024
Unprompted review
Reply from Absolute Snow
Thank you for your feedback and we're sorry to hear about your experience. Once an issue is raised with our warranty team, we need to liaise with the brand themselves, which can take some time. We understand the urgency of your situation and apologise for the delay.
We can see that you have now received a response and were offered a refund as you have purchased replacements elsewhere. We truly appreciate your patience and understanding in this matter. If there's anything else we can do to assist you, please let us know. We value your business and hope to have the opportunity to serve you better in the future.
Very fast delivery!
Next day delivery, very happy with the service, and they were the cheapest company too for the luggage I bought!
May 31, 2024
Unprompted review
Reply from Absolute Snow
That's awesome to hear! We're stoked you received your delivery so quickly with next-day service. It's great to know you're happy with our service, especially since we were also the cheapest option for the luggage you bought. Thanks for choosing us for your purchase!
Solid customer service
I received a tent where the colour had ran - spoke with the team and we agreed a solution where both parties were happy - very pleasant experience after a problem out of there control!
May 30, 2024
Unprompted review
Reply from Absolute Snow
Thank you for sharing your experience! We're glad to hear that our customer service team was able to resolve the issue with your tent's color. We always strive to find solutions that leave our customers happy, even when problems are out of our control.
Good price and excellent service
I received a kind email to confirm that my package has been sent. Everything arrived well packaged and in excellent condition. I found them online by searching for the best price for my item and I have no complaints at all.
May 22, 2024
Unprompted review
Reply from Absolute Snow
Thank you for sharing your experience! It's great to know you found us through your search for the best price and had no complaints. We appreciate your support, and we're here for all your outdoor needs!
Quick delivery at good prices
I purchased a Montane fleece that was at a good price. The delivery cost was very good at £3.60 for tracked Royal Mail delivery. The fleece was delivered next working day and I was given friendly updates from Paul.T after my order was placed. Happy to recommend Absolute Snow.
May 14, 2024
Unprompted review
Reply from Absolute Snow
We're stoked to hear you had such a positive experience with us! Providing quick delivery at good prices is what we aim for. We're glad you're happy with your Montane fleece and found our delivery service convenient and affordable. Thanks for recommending us, and here's to more satisfying purchases and epic adventures ahead!
Top company
Top company, always very helpful both on the phone and by email. Goods always arrive Very Qucik
May 1, 2024
Unprompted review
Reply from Absolute Snow
We're stoked to hear about your positive experiences with us! Whether you're reaching out by phone or email, we're here to provide the assistance you need.
Thanks for being part of our Absolute-Snow community, and here's to many more exciting adventures together!
Good prices and quick delivery
I ordered an item and 1 working day later it was with me. Can’t ask better than that. I had a couple of emails from them saying it’d been dispatched which was great.
I’d happily order from them again
April 24, 2024
Unprompted review
Reply from Absolute Snow
It's awesome to hear that your order arrived so quickly! We're all about making sure you get your gear fast, so it's fantastic to know that you received it just a day after ordering. We aim to keep you updated every step of the way, so those dispatch emails are all part of our commitment to keeping you in the loop. We can't wait to welcome you back for your next adventure—until then, happy exploring!
No communication since my order
Order reference RX58EC76
I order a set of skis on the 18th April, it has now been 7 full days and I have recieved no communication since placing the order.
I have emailed to ask the status of my order and again 0 response.
April 18, 2024
Unprompted review
Reply from Absolute Snow
We understand your frustration and apologise for any inconvenience caused. Upon reviewing your order, it seems we're awaiting the mounting details from you, and unfortunately, we haven't received any other communication. To get your skis ready for your next mountain adventure, we've sent you an email so you can either respond to that or give us a call at 0808 175 2249. We'll ensure your gear is properly mounted and ready to hit the slopes!
An absolutely fantastic company to buy from…
An absolutely fantastic company to buy from. Fantastic camping equipment at seriously discounted prices.
My delivery was in under 30hrs from purchase arriving free of charge.
Correspondence and tracking information provided, didn't even have to ask one question.
Staff updated me all the way from payment to items in my hands.
Outstanding service. And I'm one extremely grateful customer
April 24, 2024
Unprompted review
Reply from Absolute Snow
Wow, thank you so much for the awesome review! We're stoked to hear that you had such an awesome experience with us. Providing top-notch camping gear at great prices is what we're all about, and we're thrilled that we could get your order to you so quickly.
Communication is key, and we're stoked that our updates kept you in the loop every step of the way. We're here to make sure your outdoor adventures are as smooth as possible, so if you ever need anything else, just give us a shout. Cheers to many more epic adventures ahead!
I paid extra for one day delivery and…
I paid extra for one day delivery and they didn't post it until 5:30pm the next day. Currently dont have my package.
April 23, 2024
Unprompted review
Reply from Absolute Snow
If your order was placed after 2 pm, it wouldn't have headed out until the following day. This information is detailed in your confirmation email. If you need us to investigate further, feel free to reach out to our customer service team. You can contact them by phone at 0808 175 2249 or via email at help@absolute-snow.co.uk, and they'll be happy to assist you.
High quality customer service
High quality customer service, very responsive and defended my warranty claim. Thanks!
April 21, 2024
Unprompted review
Reply from Absolute Snow
We're thrilled to hear that you had a positive experience with our customer service team and that we could assist you with your warranty claim. Providing high-quality support and ensuring our customers are satisfied is our top priority. Thank you for your feedback and for choosing us! If you have any further questions or concerns, please don't hesitate to reach out.
Easy to order and fast delivery
Great Price, Easy to order, standard delivery within 2 days of ordering, what more could you want !!
April 18, 2024
Unprompted review
Reply from Absolute Snow
We're delighted to hear that you found ordering from us easy and that your delivery arrived promptly! Providing a seamless shopping experience and swift delivery is something we strive for at Absolute Snow. Thank you for your kind words and for choosing us for your outdoor gear needs. If you ever need anything else, feel free to reach out.
Worst customer service I have ever…
Worst customer service I have ever received. Ordered my package last week, 2 days later it was split into two delivery’s one never arrived. I rang on the day delivery was expected and was greeted with no help only a comment about me not paying for next day delivery. I had ordered on Tuesday and it stated on my delivery confirmation it would arrive in 2-3 working days absolutely fine. First package arrived on the Thursday, emailed the company to check where the other parcel was at that time the email respondent had stated it should arrive the day after the first package.
Never arrived, multiple email and phone calls later still no sort of resolution, to be told it was royal mails problem as they are the courier. Fast forward to Monday no communication no chase up from the company nothing, my parcel is flying from post office Hub to post office hub for some reason and when I’ve emailed absolute snow I didn’t even get a response. When I’ve rang I am greeted with a not very nice attitude “oh is that Ellie”
It is Ellie I’ve worked in customer service for many years I wanted my parcel found, my treatment apologised for and maybe the customer service agent to do his job and chase things up on his side as he has a lot more information sat in front of him then I do at home as a customer.
Only after I explained I was a customer service agent and that I would go above and beyond to help my customer with their delivery from the company I work for, and that I would respond to emails I would apologise on behalf of my company and I would be in contact until we sorted this query out, was I met with the man agreeing to ring the Royal Mail.
Starting to doubt whether this is even a business because I have never come across a company “dispatching” a customers order out and then just never checking, even after the customer reaching out multiple times asking for help, no apologies no decency just afew people in an office incoherently not even trying to help customers.
*edit*
After checking through my emails I was actually informed straight away by Roxana C my parcel had been checked and was correct and packed ready for dispatch. So how days later was my delivery split up into two different packages apparently from now different warehouses sent out with different schedules? When I had already received confirmation that MY ORDER WAS CORRECT AND PACKED. Makes no sense at all and reading through this feedback shows how bad your customer service really is.
Finally today the shoes were attempted to be delivered, I have returned to sender looking forward to my refund and to never use this “company” again.
April 15, 2024
Unprompted review
Reply from Absolute Snow
We deeply regret the frustration you've experienced with your recent order, and we greatly appreciate your feedback, which helps us improve our services. We have thoroughly investigated your concerns to understand what went wrong.
Upon review, we noted that your order was placed at 8pm, resulting in processing beginning the following day. This information was outlined in your confirmation email, which also indicated that standard delivery could take 2-3 working days, potentially extending to Friday for delivery. We can see that your order was successfully despatched on the Tuesday as promised in the confirmation email.
When you called at 9.05am on Friday morning inquiring about the whereabouts of your second order, our CS team advised waiting until the end of the day for the delivery and to give the tracking time to update, as it was still early. Additionally, you engaged with our live chat service alongside the call, where our agent promptly followed this up with Royal Mail, who indicated that the package was with a local delivery depot and could not confirm the exact delivery time/date of the package at this time, but Royal Mail assured them that there were no known delays at this time.
Despite multiple calls on Friday afternoon from yourself, our agents had contacted Royal Mail again, receiving the same information as in the morning.
We acknowledge that you also emailed over the weekend, but as our offices were closed, our team couldn't respond. Our CS agents didn't have time to reply to that email before you emailed again on the Monday morning at 09.34. Upon our CS agent checking with Royal Mail once more, you received an email response and were apologised to again for the delay, and was also provided with a complimentary return code due to the late delivery.
The package was subsequently attempted to be delivered on Tuesday, and upon your rejection, it is now en route back to us.
Our investigation revealed that all emails were responded to within a timely manner, except for the one sent over the weekend during our closure. Furthermore, you received two additional emails following Roxana's initial email, confirming that the order had been dispatched in two separate packages, each with its own tracking reference.
Once again, we apologise for any frustration caused by the courier's delay in delivering your second package.
Great advice and service
Ordered snowboard, bindings and boots. I needed a fair bit of advice, and Josh was super helpful with great advice. Delivery was quick, and prices were very competitive.
Highly recommended, will be using them again.
April 11, 2024
Unprompted review
Reply from Absolute Snow
It sounds like Josh provided excellent assistance in helping you choose the right snowboard, bindings, and boots. We're glad to hear that your order arrived quickly and that you found the prices competitive. Thank you for recommending us, and we look forward to serving you again in the future! If you have any more questions or need further assistance, feel free to reach out.
Always a pleasure to work with
Always a pleasure to work with this excellent team of people who put the thoughts of the customer first. I cannot speak of them more highly. A thoroughly professional team and I always sing their praises to others. I have never been disappointed by them even when I cannopt get the item I want.
April 9, 2024
Unprompted review
Reply from Absolute Snow
Thank you very much for your kind words and continued support! We truly appreciate your feedback and are thrilled to hear that you've had consistently positive experiences with our team. We're always here to assist you with any needs or questions you may have, and we look forward to serving you again in the future. If there's anything else we can do for you, please don't hesitate to let us know.
Superb Customer Service
Ordered on line a Sportube 2 Ski case that arrived with a minor production fault. Andy organised a return collection and shipped a replacement as soon as DHL had picked up. Cannot fault the customer service. It was not Absolute Snow's fault that the product had a fault, they took responsability and resolved the issue quickly.
April 3, 2024
Unprompted review
Reply from Absolute Snow
Thank you for sharing your experience with us! We're sorry to hear that your Sportube 2 Ski case arrived with a minor production fault, but we're glad that Andy and our team were able to quickly organise a return collection and ship a replacement for you.
At Absolute Snow, we take pride in providing excellent customer service, and it's great to hear that we were able to resolve the issue promptly and to your satisfaction. We understand that sometimes products may have faults beyond our control, but we always aim to take responsibility and address any issues as swiftly as possible.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!
Great customer service
Super speedy and positive customer service from Andy at Absolute Snow. Looking forward to receiving my order! Thanks so much!
April 2, 2024
Unprompted review
Reply from Absolute Snow
You're welcome! We're glad to hear that Andy provided you with speedy and positive customer service. We hope you enjoy your order once it arrives. If you have any further questions or need assistance, don't hesitate to reach out. Thank you for choosing Absolute Snow!
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