Absolute Collagen Reviews 

4,230
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 688 reviews, reviewers had a great experience with this company. Customers consistently praise the products for their high quality and effectiveness, frequently reporting improvements in skin appearance, hair condition, and nail strength. Many also highlight the pleasant taste and ease of use, alongside prompt delivery and excellent customer service. Reviewers often appreciate loyalty benefits and straightforward subscription management. However, some people were dissatisfied with certain aspects. A few noted no significant changes or experienced negative skin reactions like burning or rashes. Others found the taste of some products unpleasant. Additionally, some customers mentioned issues with subscription delivery timing and reported poor customer service.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with the... See more

Quality

Customers had positive experiences with quality, with many reviewers describing the products as outstanding... See more

Subscription

Reviewers mention ambiguous feedback about subscription, with many expressing frustration over difficulties... See more

Customer service

Users describe ambiguous interactions with customer service, with many praising the excellent, prompt, and... See more

Delivery service

People report positive experiences with delivery service, consistently noting prompt and on-time arrivals.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The marine liquid collagen sachets are easy to use. I changed to raspberry flavour, its easy to swap to other flavours, there are 3 to choose and reschedule deliveries around holidays or edited... See more

Company replied

Rated 4 out of 5 stars

The liquid collection is great, taste is nice. Face creams are fantastic, i use the serum, eye cream and face cream, and night cream , really noticeable difference in my skin . Neck and dec cream i ha... See more

Company replied

Rated 4 out of 5 stars

Delivery and service are great. I’m enjoying taking the sachets, I do think my skin feels better, haven’t noticed much change in my hair but am at week 9 so will continue. I do like the product and wo... See more

Company replied

Rated 4 out of 5 stars

There’s seems to be a lot more collagen supplements available at the moment.The cost of Absolute collagen has increased (same as everything) So why should I continue to used your products. Don’t seem... See more

Company replied


Company details

  1. Health and Beauty Shop
  2. Beauty Product Supplier
  3. Beauty Supply Store
  4. Cosmetics Store
  5. Hair Product Store
  6. Vitamin and Supplements Store

Written by the company

The UK's original collagen experts  bring you the cleanest collagen in the game - with a dose that truly delivers. 8,000mg of premium, hydrolysed collagen in every supplement dose and award-winning skincare and haircare collections for absolute results on skin, hair, nails and body. Proven. Pure. Powerful formulas. Trusted by experts. Backed by science. Loved by over 100,000 happy customers. Driven by product, people and planet. A B-Corp® certified business, Absolute Collagen is built on integrity, transparency and authenticity, backing women to age powerfully through efficacious, ethically and sustainably sourced beauty and wellness products - and a loud, unwavering commitment to visibility, representation and empowerment.


Contact info

4.1

Great

TrustScore 4 out of 5

4K reviews

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Asks customers to review

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4.1

All reviews

(4,230)

658 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

I was hoping for thicker hair

I was hoping for thicker hair and stronger nails. Sadly I haven't found this but my skin is lovely!

May 24, 2026
Absolute Collagen logo

Reply from Absolute Collagen

Hi Alex,

Thank you for taking the time to leave us your review.

I am sorry to hear that you feel Absolute Collagen wasn’t working for you with its results. Everyone’s collagen journey is different and there are other factors that may impact the progression of your collagen absorption such as medication, lifestyle, sugar intake, the environment and even genetics which play a big part too.

I will leave our clinical trials below for you should you wish to read further;
https://www.absolutecollagen.com/pages/collagen-supplement-results-clinical-trial.

If you have any more questions at all, please do not hesitate to reach out to our Customer Service team at care@absolutecollagen.com

Rated 5 out of 5 stars

The shampoo and conditioner works…

The shampoo and conditioner works really well, noticed a difference immediately.

May 24, 2026
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Reply from Absolute Collagen

Hi Lisa,

Thank you for your feedback! We're so glad you noticed an immediate difference with our shampoo and conditioner!

Rated 4 out of 5 stars

The liquid collection is great

The liquid collection is great, taste is nice. Face creams are fantastic, i use the serum, eye cream and face cream, and night cream , really noticeable difference in my skin . Neck and dec cream i have not felt/seen much difference, but only been using for 4 weeks so hopefully more results to follow.

May 17, 2026
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Reply from Absolute Collagen

Hi Leigh,

Thank you for your feedback! We're so glad to hear you're enjoying our liquid collection and face creams! We appreciate your patience with the neck and décolletage cream and hope you see more results soon.

Rated 4 out of 5 stars

There’s seems to be a lot more collagen…

There’s seems to be a lot more collagen supplements available at the moment.The cost of Absolute collagen has increased (same as everything) So why should I continue to used your products. Don’t seem to appreciate long term customers

May 15, 2026
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Reply from Absolute Collagen

Hi Doreen,

Thank you for your feedback. We appreciate your honest feedback and understand your concerns regarding the price and the growing market.

Please bare in mind not every collagen brand is clinically proven - Absolute Collagen is the only collagen brand proven to deliver significant visible transformations, according to the largest and most robust clinical study of a collagen supplement ever.

I will leave the clinical trials below for you should you wish to read into this further;
https://www.absolutecollagen.com/pages/collagen-supplement-results-clinical-trial

Rated 5 out of 5 stars

Great product and very easy to drink…

Great product and very easy to drink too Since I started using it my whole body has changed Firmer Skins and hair and nails .Love it Thanks for your amazing products Maxie

May 21, 2026
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Reply from Absolute Collagen

Hi Kyi,

We're so happy to hear you're loving the product and experiencing such positive changes with your skin, hair, and nails! Thank you for sharing your wonderful feedback.

Rated 5 out of 5 stars

Fantastic product

Fantastic product. I enjoy it every morning in my decaf oat milk latte. It’s been 4 weeks and I can see an improvement in my skin elasticity

May 21, 2026
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Reply from Absolute Collagen

Hi Gillian,

We are so happy to hear you're enjoying our product in your morning latte! It's wonderful that you're seeing improved skin elasticity after just 4 weeks. Thank you for sharing your positive experience!

Rated 1 out of 5 stars

Beware it’s a nightmare to cancel

Was planning to leave 5 star review for this product but then i wanted to cancel one of my subscriptions and it was an absolute mission and the most challenging cancellation system to navigate (it is still not cancelled). BEWARE - unlike other subscription companies they give no notice of when your next subscription is due until they have taken payment. If you want to cancel you can’t do this online (despite there being a button on the shop for this feature) you then have to call during restricted opening hours in a queue where no one answers or email hour cancellation request to which you receive an AI generated response saying someone will consider your request to which there has been no response. I am now having to go through the complicated process of getting my bank to block future payments. Bizarre business model as I only wanted to cancel one item and retain the rest of the order but now I will be blocking all future payments. I would urge the owners to reconsider this model and adopt the model most reputable subscription services use of allowing online cancellations instantly and providing a few days notice of the next subscription. You’ve just lost a customer.

May 22, 2026
Unprompted review
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Reply from Absolute Collagen

Hi Catherine, thank you for taking the time to leave us a review. We’re really sorry to hear you’ve not had the best experience with us.

We ask our customers to get in touch if they wish to cancel as we love speaking to our Absoluters and really appreciate the feedback, if we can help in anyway we always want to but I'll be sure to pass your comments onto our team.

I have requested some additional information on here so I can ensure your subscription is cancelled.

Rated 5 out of 5 stars

Great backup for any query

Going on holiday and needed to skip my order for a few weeks.
My request was dealt with straight away with kindness and politeness .

May 13, 2026
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Reply from Absolute Collagen

Hi Nellie,

We're so glad we could assist you promptly and politely with your order skip. We appreciate your kind words!

Rated 1 out of 5 stars

Absolutely awful tasting original powder

Bought the original collagen powder, tried it in tea and yoghurt and it tastes disgusting. I have spent £45 and can’t use the product, no idea how they get such good reviews. I did get some free gifts but they spell awful so can’t use those either, complete waste of money.
Thankfully I have been able to call and cancel my subscription but would definitely not recommend this product

May 21, 2026
Unprompted review
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Reply from Absolute Collagen

Hi Tania,

We are truly sorry to hear that our collagen powder and gifts did not meet your expectations. We appreciate you sharing your honest feedback regarding the taste and scent. We are always working to improve our products and your comments are valuable to us.

Rated 4 out of 5 stars

I have been taking absolute collagen…

I have been taking absolute collagen for a period of time now and I do like the product. However, I do feel like the price should be a monthly subscription instead on 28 days… as some months you’re paying double, over £100. There are other more cost effective products I am going to try which have reviews for being just as good as Absolute Collagen.

May 13, 2026
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Reply from Absolute Collagen

Hi Emma,

We appreciate your feedback regarding our product and pricing structure. We understand your concerns about the 28-day subscription model and the impact on monthly costs. We are always reviewing our options to best serve our customers.

Rated 5 out of 5 stars

I’m struggling financially at the…

I’m struggling financially at the moment and would have to cancel my subscription. But absolute collagen have helped me to work out a way so that I can continue. So thank you.

May 20, 2026
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Reply from Absolute Collagen

Hi Carol,

Thank you for your feedback! We are so glad we could help you continue your subscription. Your kind words mean a lot to us. Thank you for your positive feedback!

Rated 1 out of 5 stars

Tastes horrible

Doesn’t taste at all nice… and the service from the company is appalling!!

Wouldn’t recommend!!

Explained to the company I used one sachet … doesn’t offer a refund and the product for one months supply is £90 👀

May 21, 2026
Unprompted review
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Reply from Absolute Collagen

Hi Miranda,

Thank you for your feedback.

I’m so sorry to hear that your experience hasn’t been positive! We’d love to look into this further, so I’ve requested some additional details to do so!

Rated 1 out of 5 stars

absolute nightmare when you try to cancel...

Update: after the whole thing finally got cancelled:

Apologies for perhaps sounding harsh and 'screaming' in my email and truspilot review, but your cancellation policy  is simply out of order. 1. You do not allow people to stop / cancel the subscription and FORCe them to call you instead. We do not have time for this + some of us, myself included, are autistic and find phone calls much more stressful than emails. 2. When I did email you, instead of - once again accepting my decision - you then asked me WHY I wanted to cancel.Imagine you being asked for sex by a man.. imagine him not accepting your no and then asking you WHY you don't want to have sex with them.. this is the kind of abuse you put your customers through...
3. when I did explain why and once AGAIN asked you to cancel, instead of 'yes thank you, we will cancel; I got told 'someone will be in touch' WHY? again come back to the situation from point 2, imagine saying for the 3rd time NO and then instead of being respected and having a confirmation of your decision, you get told 'someone will be in touch'
How many times does one have to repeat a NO to get a no? and you only did cancel it once I posted a negative review on truspilot..
This  is simply out of order. It is 2026, and not 1956, your customers deserve a. bit more respect than that..
Thank you for your understanding.

******

absolute nightmare when you try to cancel the subscription

1. they do not allow you to do it online
2. when you email them they email back saying but WHY? - I want to cancel, respect that, stop asking!
3. When you email again explaining they say instead" ok thanks a member of customer team will contact you"!- no !! I said STOP! how much more abusive can you be!?!! No means NO, and stop the subscription means stop! no more contact or emails, disgusting business practice to hassle your customers till they give in - STOP!!

May 20, 2026
Unprompted review
Absolute Collagen logo

Reply from Absolute Collagen

Hi,

Thank you for your feedback.

We’re sorry to hear that you experienced difficulty cancelling your subscription. We understand that some customers would prefer the option to manage cancellations online, and we’d like to assure you that this is something we are currently reviewing internally. At present, however, customers are still required to contact us directly for cancellation requests.

We are always looking for ways to improve our service, which is why we ask customers to share their reasons for cancelling. We genuinely value all feedback we receive.

When customers first contact us, an automatic response is sent initially, as some queries can be resolved immediately through this process. If further assistance is required — such as making changes to an account or cancelling a subscription — the request is then reviewed by a member of our team.

To ensure that your subscription has been cancelled correctly, I have requested some additional information. Please rest assured that we will be in touch as soon as we receive these details.

Rated 5 out of 5 stars

Customer service is good

Customer service is good, love the easy sachets, especially the raspberry flavour and the free tester facial products are very much appreciated.

May 10, 2026
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Reply from Absolute Collagen

Hi Jan,

Thank you for your feedback!
We're delighted you appreciate our customer service, the convenience of the sachets, and the raspberry flavour. We're also glad you enjoyed the face creams!

Rated 3 out of 5 stars

I have only been taking this for one…

I have only been taking this for one month so can’t really tell any difference

May 10, 2026
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Reply from Absolute Collagen

Hi Karen,

Thank you for your feedback! We appreciate your feedback and understand it takes time to see results.

Rated 5 out of 5 stars

This is briliant it really works if you…

This is briliant it really works if you take it consistently and is easy to swallow straight from the sachet.
Complexion booster extrodinaire.
Thank you so much. X

May 9, 2026
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Reply from Absolute Collagen

We are so pleased to hear you're enjoying the complexion booster and finding it easy to use consistently. Thank you for your wonderful feedback!

Rated 4 out of 5 stars

A great project to take

A great project to take, arrives on time but a little expensive for me at the moment but again a great product to take and taste amazing to ❤️

May 16, 2026
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Reply from Absolute Collagen

We appreciate your kind words about our product's taste and timely arrival. We understand your concerns about the price, and we're glad you still enjoyed it.

Rated 5 out of 5 stars

Have only been using the powder 1 month…

Have only been using the powder 1 month but already my skin feels smoother and looks brighter . Excited to see what the results will be after 12 weeks . Got complementary shampoo conditioner and face cream for signing up to subscription they are really good aswell . I’ve used other collagen powders before and didn’t really notice much difference but will definitely continue with this one . I put mine in my morning coffee can hardly taste it and mixes so easily no lumps .

May 16, 2026
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Reply from Absolute Collagen

We are so happy to hear you're already seeing such positive changes in your skin after just one month! It's wonderful that our collagen powder is working so well for you, especially after trying others. We're also delighted you're enjoying the complementary products. We appreciate your feedback!

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