Abstrakt Marketing Group Reviews 

53
•
TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Great company with an amazing team! I’ve had an excellent overall experience and truly appreciate the people behind it. It’s a pleasure to support a company that leaves such a positive impression. Hig... See more

Company replied

Rated 2 out of 5 stars

So we have partnered with this firm for almost 2 months, and only one lead... and it was not even a legit lead... getting nervous after spending over $6K...Better up thier game.

Rated 5 out of 5 stars

We love Abstrakt Marketing Group! Every year they bring a large group of employees to volunteer at our shelter. They are such a fun, hard working group and we almost always have at least a couple... See more

Company replied

Rated 5 out of 5 stars

Abstrakt has been a great partner for us. Getting started took a little time, but once things got into a rhythm, it really clicked. They do a great job organizing and tracking every touchpoint, and th... See more

Company replied

Company details

  1. Business Development Service
  2. also in
  3. Business to Business Service
  4. Call Center
  5. Marketing Consultant

Written by the company

Based in St. Louis, MO, Abstrakt Marketing Group is a B2B lead generation company and business growth agency. We offer multi-channel marketing solutions to small- and medium-sized businesses that are looking to grow. Our proven, effective pipeline services and passionate team members have played a key role in our growth over the past 16+ years.


Contact info

4.0

Great

TrustScore 4 out of 5

53 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(53)

18 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Abstrakt is easy to work with

Abstrakt is easy to work with! They really took the time to understand our company and our business goals. I highly recommend Abstrakt Marketing.

Scott
Gateway Fiber

December 12, 2024
Unprompted review
Abstrakt Marketing Group logo

Reply from Abstrakt Marketing Group

Thank you for your review and recommendation. We're so glad we could align with your goals and make the process easy—your success is our priority!

Rated 5 out of 5 stars

I’ve been working with Dylan Scott at…

I’ve been working with Dylan Scott at Abstrakt and have only good things to say about him. He’s professional and easy to work with. He’s helped me get my business to the next level in sales. I highly recommend him.

December 13, 2024
Unprompted review
Abstrakt Marketing Group logo

Reply from Abstrakt Marketing Group

Thank you for the fantastic feedback! We're so glad Dylan and our team of A-players could help elevate your sales—your success means everything to us!

Rated 5 out of 5 stars

I have received many good and many…

I have received many good and many great appointments. Andrew and his team have always acted very professional, and friendly towards me and my potential clients.

December 11, 2024
Unprompted review
Abstrakt Marketing Group logo

Reply from Abstrakt Marketing Group

Keith, thank you for the 5-star review! We appreciate you for taking the time to leave us your positive feedback. We look forward to our continued partnership and to bringing you more leads and success.

Rated 5 out of 5 stars

Working with Brennan at Abstrakt has…

Working with Brennan at Abstrakt has been a consistently positive and productive experience. From day one, he’s shown not just extensive industry knowledge, but also a genuine commitment to helping our business grow. He is responsive, providing timely updates and clear answers whenever we’ve had questions, and he’s taken the time to understand our unique goals. Under his guidance, the program’s lead generation efforts have positively impacted our sales pipeline, helping us connect with more qualified prospects than ever before. His professionalism, attention to detail, and sincere dedication to our success have truly made a difference. We appreciate the strong partnership and look forward to continuing to work with him.

December 11, 2024
Unprompted review
Abstrakt Marketing Group logo

Reply from Abstrakt Marketing Group

Thank you for your glowing review! We're lucky to have A-Players like Brennan on our team and look forward to continuing to deliver five-star service.

Rated 5 out of 5 stars

Abstrakt has greatly helped me promote…

Abstrakt has greatly helped me promote my business and gain customers. There team is easy to work with and makes sure that they're doing everything they can to help me succeed.

December 11, 2024
Unprompted review
Abstrakt Marketing Group logo

Reply from Abstrakt Marketing Group

We're glad we've been able to help you grow your business, Steve! Thank you for your glowing review.

Rated 5 out of 5 stars

Abstrakt has been a great asset to us

Abstrakt has been a great asset to us! We have been using them for 9 months and the team is always helpful and professional!

December 10, 2024
Unprompted review
Abstrakt Marketing Group logo

Reply from Abstrakt Marketing Group

Thank you for your five-star review, Andy! We're lucky to have you as a partner and look forward to continued success.

Rated 5 out of 5 stars

Abstrakt has updated our website

Abstrakt has updated our website, is creating some good inbound traffic as well as created an outbound program that, in less than 2 months, has generated several appointments and one closed recurring contract!! Awesome group to work with.

December 3, 2024
Unprompted review
Abstrakt Marketing Group logo

Reply from Abstrakt Marketing Group

Thank you so much for your review, Michael! We're so glad that you're seeing success from both of our programs and look forward to what's to come in our partnership.

Rated 1 out of 5 stars

Disappointing Experience with Unresponsive Service and Unmet Promises

Our experience with Abstrakt Marketing started off promisingly. The sales process was smooth, and our salesperson, Lauren, was exceptional. However, things took a turn for the worse once the contract was signed. Lauren became unresponsive and stopped replying to our emails.

We were then assigned an account manager who was not only unresponsive but also frequently missed scheduled meetings and came unprepared when they did show up. The expected results from their outgoing efforts were inconsistent with what was initially promised. They constantly tried to redefine their goals.

Despite our repeated requests to cancel, we were forced to continue due to the terms of the contract. Before signing, we were verbally assured that no one would be held in a contract against their will. Yet, when we tried to cancel, we had to pay a "true-up" fee for supposed "discounts" we received.

Escalating our cancelation requests led to a drawn-out process where we had to meet with a Director. The first meeting was a no-show, and the process had to restart with another Director. It took 129 days to finally cancel the contract, costing us dearly without any return on our investment.

During the cancelation process, they attempted to charge us several months' worth of damages as a cancelation fee on top of the "true-up" fee. When I mentioned leaving a negative review, they indicated they didn't care and insisted on the fees.

This was a deeply frustrating experience, causing significant disruption to our business and wasting valuable time and money. I would not recommend Abstrakt Marketing based on my experience.

July 1, 2024
Unprompted review
Abstrakt Marketing Group logo

Reply from Abstrakt Marketing Group

Thank you for your feedback. We apologize for any communication issues after the sales process. Our account manager was the main point of contact, and we will ensure our sales team addresses this better in the future.
We had regular meetings with your Sales Manager and appreciate having the entire decision-making team present during our monthly results meetings. This helps us provide updates on our progress and performance. We're also working on an update to our Partner Portal to enhance this process.
Our contracts outline cancellation terms and associated fees, which were discussed during the sales process. Although the cancellation took longer than expected, we did honor your early cancellation request.
We value your business and commitment to transparency. If you have any further questions, please feel free to reach out.

Rated 5 out of 5 stars

I am thrilled to share my experience…

I am thrilled to share my experience with Abstrakt Marketing Group, a partnership that has truly transformed our marketing efforts. From the very beginning, their team demonstrated a deep understanding of our industry and tailored their approach to meet our specific needs.

The onboarding process was seamless. Abstrakt's team took the time to understand our goals, challenges, and target audience. Their thorough analysis and strategic planning were evident in every step they took. We felt confident that we were in good hands from day one.

One of the standout features of Abstrakt is their commitment to communication. Throughout our collaboration, they kept us informed with regular updates, detailed reports, and insights into the performance of our campaigns. This transparency allowed us to make informed decisions and feel actively involved in the process.

June 4, 2024
Unprompted review
Abstrakt Marketing Group logo

Reply from Abstrakt Marketing Group

Thank you so much for your glowing review! We are so proud to hear that you've gotten the five-star experience we pride ourselves on and look forward to continuing to see success. We appreciate your partnership and willingness to work with us and help us to become a true extension of your business!

Rated 1 out of 5 stars

This organization defrauded me

This organization defrauded me. First off, I can understand a company taking on a subject and customer, unable to serve it, and explaining it in just that way.

However, that was not the case here. They claimed to be responsive to their mistake and correct it. Monthly they would get us to continue and we would find out they not only didn't target our real market but did not change that target when told to the useless rep and then the just as useless exec. As I canceled from month 3, they kept promising satisfaction and delivered no change, not to the wrong target and not to the right target. I guess that they had no department to do this as their brand kept sinking into bankruptcy (my guess). The company name they foisted off on us was Sapper Consulting. It is out of business now though Abstrakt is their owner having the same poor reviews.

They were dishonest and fraudulent if they were taking money with any service to give to us with the promise that it was coming, while we kept paying.

It seems fair to expect varying degrees of service (good and bad) but on this one, it was an apparent fraud. Especially given that they were out of business after I fired them.

October 10, 2023
Unprompted review
Abstrakt Marketing Group logo

Reply from Abstrakt Marketing Group

We take all feedback seriously and strive to provide the best service possible. To address your concerns, we have filed multiple claims with Trustpilot to obtain your information but have been unable to determine who you are to provide specific feedback regarding your experience.

We value transparency and would like to understand your situation better. Please reach out directly to Katy Beene, our Director of Customer Experience (for Abstrakt and all of our brands, including Sapper,) at kbeene@abstraktmg.com. She will be more than willing to assist you and address any concerns in detail. Thank you for giving us the opportunity to address this.

Rated 1 out of 5 stars

Abstrakt was the WORST experience - NEVER AGAIN

We were incredibly hopeful going into our contract with Abstrakt, but month after month our faith in the company, program, and representatives declined. We had multiple kick-off calls where we were clear about our expectations of the customer type we were wanting. Month after month, we were presented with calls and appointments that not only didn't fall into the target customers we asked for, but they were irrelevant to what we do and we were not being represented accurately when listening back to the recorded calls. The reps were saying we focused on and self-performed scope that we didn't, and we never told Abstrakt that we performed those tasks/scope; they completely misrepresented us by doing so. We even had one of the main representatives hanging up on calls mid conversation, making sound effects while the potential new customer was talking, and, as mentioned, giving incorrect information about what we do (this was noted multiple times when rating the calls, but no change was made). The problems with Abstrakt were also felt by the contacts Abstrakt was calling, as we had several people tell us that they didn't know why they were being contacts, as we had no way to help each other on future jobs, and even that they only accepted the meeting so Abstrakt "would stop harrassing" them.
We expressed our frustration of these things on our monthly calls (as well as one off conversations), and it wasn't until we were 8 months into the program that we finally listened to. Our rep, Justin, acknowledged that our frustrations were understood and valid, as he agreed our targets weren't being gone after as we originally requested. He was suddenly able to come up with a list of potential new customers that we should've had from the start. The biggest issue - even after it was admitted that Abstrakt did not go after the correct targets for 8 straight months, as per our contract, they would not do anything to reimburse for all of the wasted time. The best they would offer is for us to sign another contract and we could get 1 month free. We made it clear to them that we would not extend the contract and give them more money when they couldn't even prove they would stick to our original contract. Throughout those conversations, we did not feel like Justin was professional in his communications, as he contradicted himself multiple times, had zero customer service skills, and ultimately broke our trust in Abstrakt as a whole. We will never work with them again, and we will give any and all of our customers and vendors our honest opinion of their "services".

December 20, 2023
Unprompted review
Abstrakt Marketing Group logo

Reply from Abstrakt Marketing Group

We appreciate you sharing your experience, and we’re truly sorry to hear that it didn’t meet your expectations. It’s important to us that every client feels heard and represented accurately. While we can’t speak to specific representatives or calls, we have a strong history of success for our partners and since this posting, have made multiple updates to ensure quality and professionalism across our programs.

At Abstrakt, we are proud of our team and the strides we’ve taken to elevate our processes. Each SDR is now required to undergo comprehensive client training and industry-specific education before making any calls. Additionally, our industry-focused teams allow SDRs to share insights and best practices, which strengthens their expertise and ensures more accurate client representation. These steps enhance both the effectiveness of our calls and the ability of our account managers to consult and align closely with our partners.

We’ve also reinforced our call monitoring, QA processes, and continuous training to identify and address any deviations from our high standards. We acknowledge that not all calls may meet our expectations, but when issues arise, they are addressed promptly and thoroughly.

We’ve learned from this experience and will continue to evolve to prevent such frustrations in the future. Thank you for your feedback, and we wish you the best in your future business endeavors.

Rated 1 out of 5 stars

ABSTRAKT Marketing Group Review | Be Careful

After some time using the services of Abstrakt Marketing Group I am sorry to say that my experience has been disappointing, to say the least. It is with regret that I am left with no choice but to share my frustrations and offer an honest review that may help future potential clients make an informed decision.

One of my primary concerns revolves around the quality of the leads provided by Abstrakt Marketing Group LLC. Despite their assurances of "high-quality, vetted leads," my team and I were inundated with leads that were largely unresponsive, inaccurately targeted, or worse, completely irrelevant. The amount of time spent chasing these leads and trying to convert them was detrimental to our productivity and morale.

Furthermore, Abstrakt's customer service left a lot to be desired. On multiple occasions, it was challenging to get through to a representative. When we did manage to get through, responses were often vague and non-committal, providing little to no resolution for our issues. This lack of support was not only unprofessional but also caused further frustration.

We had used them for a little over 5 months and had 0 conversions. They might be OK in other areas, however B2B (Commercial) lead generation is not their strength. Every time we called a 'lead' they gave us they said they were not interested in would hang up the phone, it was like they were just making up phone numbers and emails and putting them on a .CSV file and we had to waste $1000's on this list of cold emails and numbers. Since terminating our contract we deep-dived on other review sites and a reddit forum where plenty of other businesses confirm from insider employees this is exactly what they are told to do which is such a shame for people not aware of this tactic. There was an ex-employee stating that one of the Managing Directors would pay up to $25 for a BBB (Better Business Bureau) and Indeed 5 star Reviews which is insane! Not honest reviews at all. If you read all the 1 stars they try and hide you can see everyone talking about their lost funds in detail.

During our 5-7 month campaign nearing the end, we had enough and even went to a physical address one time to see if it was a real 'lead' and the business said they had no clue who we were and told us to leave the premise! So is every client they have just paying money for made up contacts?

Overall, despite the potential benefits that were advertised, the value for money that Abstrakt Marketing Group provided simply did not match up to its promises. The cost was high considering the poor quality of the leads and lack of customer support.

Overall, my experience and review of Abstrakt Marketing Group is a disappointing one. In the competitive space of lead generation, I believe there are better options out there. I would advise any business looking for a reliable lead generation partner to consider alternative services that provide real value for money, better customer service, and most importantly, high-quality, responsive leads.

November 24, 2023
Unprompted review
Abstrakt Marketing Group logo

Reply from Abstrakt Marketing Group

We’re sorry to hear that your experience did not meet your expectations.

We work closely with our partners during the sales and implementation processes to establish clear appointment qualifiers. Our stringent QA measures are designed to ensure that every lead meets these standards. While we acknowledge that some prospects may initially agree to meet but aren't immediately ready to move forward, we actively offer follow-up support to help foster those connections over time.

We also take customer service seriously and apologize if your experience fell short. Our team members are trained to uphold high communication standards, and as the Director of Customer Experience, I am committed to becoming more involved in ensuring that all interactions meet those expectations and lead to more positive outcomes.

Regarding allegations fake reviews, we have been proudly serving our clients for over 15 years with transparency and integrity. We do not pay for reviews and no businesses are able to manipulate third-party platforms; our reputation has been built on the trust and success of thousands of satisfied clients.

While we regret that you didn’t see the value in our services, we remain confident in our people and processes. We have successfully driven business growth for partners in industries across the US and globally, and we know we can do the same for companies committed to growth. Thank you for your feedback, and we wish you the best in your future endeavors.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look