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Academic Books Reviews 198

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TrustScore 2.5 out of 5

2.7

Book Store
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Company details

  1. Book Store
  2. Law Book Store

Written by the company

I november 1967 åbnede en gruppe studerende på Handelshøjskolen i København en lille boghandel, der skulle skaffe billige bøger hjem til de studerende. Sådan startede det hele, og sådan er det faktisk stadig. I dag består Academic Books ikke kun af fysiske butikker på uddannelsesinstitutioner. Vi fungerer i særdeleshed også som en nonprofit online bogforretning, hvor du - ligesom altid - nemt og hurtigt kan købe dine pensumbøger til billige priser. Vores internetboghandel dækker langt de fleste fagområder på mellemlange og videregående uddannelser. Vi sælger fag- og pensumbøger, skønlitteratur og diverse studieredskaber. Ud over ca. 3 mio. danske og internationale titler har vi også et stort udvalg af e-bøger.

Contact info

2.7

Poor

TrustScore 2.5 out of 5

198 reviews

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1-star

Replied to 66% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Bad service

Bad service.

September 16, 2021
Unprompted review
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Reply from Academic Books

Hej Emre

Tak for din besked. Vi er kede af at høre om din dårlige oplevelse. Vi har desværre været underbemandede pga. sygdom og har derfor ikke kunne yde samme service, som vi plejer. Det beklager vi selvfølgelig meget.

Jeg har snakket med min kollega i kundeservice, som fortalte, at hun har snakket med dig i går. Dine bøger er på vej, men desværre lidt forsinket, da de var forsinket fra vores leverandør. Det beklager vi selvfølgelig meget.

Mange hilsner
Academic Books

Rated 1 out of 5 stars

Terrible experience! Buy your books somewhere else

I bought a book over a year ago. They sent me twice the same book and when I asked what to do they said they would charge me twice the book unless I went physically to the store and return it myself... All this after over a month of delays in the delivery.
For the book I kept, apparently they had a problem in their system and they didn't charge me the entire amount when I paid with my card. I had no idea about it until they sent me the invoice a year after threatening to charge me a fee for a late payment!
I took for them over a month to even reply to my questions. Every time they replied the amount I owe was different. I checked the payment with my bank and also original price of the book to make sure the amount I should transfer. In the meantime, and even though I told them I was transferring the money, they threaten me again with a fee for late payment!!

March 30, 2021
Unprompted review
Academic Books logo

Reply from Academic Books

Dear William,

Thank you for your message. I am sorry to hear about your experience.

I have contacted both our customer service team and our accounting team to ask about your case. It looks like this happened some time ago, and that the issues you describe have already been dealt with by now.

Is this correct?

If not, please send me your order ID or your Invoice number. Then I will of course investigate your case further. You can reach me at: ama@academicbooks.dk

Thank you!

Regards,
Amanda Norden Andersson, Webredaktør, Academic Books.

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