ACC New Zealand Reviews 12

I had an accident overseas while travelling and need follow-up treatment in NZ. They categorised me as a non resident because I’d been out of the country for 7 months, even though I’ve paid taxes for the past 30 years and my property, job, family, possessions are all in NZ. Ridiculous.

If there was a zero, I'd be using it!!
ACC has no compassion for people. Myself and many more have been left waiting over 2 months for a decision on weekly compensation. In the meantime children to feed, bills to pay and unable to walk but ACC can't even offer a time frame on when a decision will be made. They clearly don't have enough staff to deal with the case level and the consequence is adding to vulnerable peoples suffering. Do they care at all- Nope!! How can this even be legal to offer not even a timeframe for a service you should be entitled too.

So the accounts team at ACC understood what I was asking and gave me the answer quickly. It is because IRD has requested to change my tax code from M to ST, that's the reason why.

It's just that simple, but my case manager Punar Kaur made it so complicated and difficult, what a waste of my time because she doesn’t read my email correctly.

She doesn’t understand the situation correctly on what I was asking (when I’ve given her all the supporting documents), and she did not show sympathy and understanding.

It is because of all the experience I've with her:

She overpromises and underdelivers, she has bad work ethics, she has no sympathy, she doesn’t understand what the client is asking, she doesn’t understand from the client perspective, she gave you lame excuse or reason for something that she doesn’t understand nor in her control.

She also withholds information and fails to explain things clearly when I question her about how does the 'stay at work' programs affect my weekly payment. I asked for an example so I can understand but she fails to give an example nor explain how it really works in terms of the payments.

Now I can conclude and say she’s totally incompetent. If that’s the standard from ACC and with her work ethics and performance like that, this country will be heading to become a third-world country.

Thanks and no thanks to Punar Kaur, an incompetent case manager. I've wasted so many hours on this issue; I sincerely hope she’s not your case manager.

The outcome of her actions is due to her incompetence and thus results in many hours I have to spend (and wasted) in getting things right and finding an answer that was her job and not mine.

I’m very dissatisfied with her work attitude, work ethic and performance from ACC.

It seems like ACC is going downhill, if you use below keywords to search you'll be able to see the news links that they're trying to get rid of you at all cost. ACC should be ashamed.

"Doctors raise concerns over ACC's medical certificate crackdown"

&

"ACC stops payments to record numbers of long-term clients"

I have had the misfortune to have to interact with ACC for 11 years since my husband's accident which left him with a serious Traumatic Brain Injury. I am paid as his sole carer. For the past 3.5 months I have had health issues and my husband has had to be put into respite care. I have notified ACC when I am home to care for my husband and when he is in respite. However I have received no payment since the beginning of June. ACC wants confirmation that I am able to care for my husband and despite my doctor confirming this they insist that the surgeon that operated on me, confirms. The doctor in question is out of the country until the middle to end of October and I have been waiting for payment now for 3.5 months. I have constantly been in contact with our case manager who has done absolutely nothing, apart from make excuses and draw her salary! My operation was for a hysterectomy which confirmed that I have cancer and my oncologist confirmed that stress has a huge impact on the start and speed at which cancer progresses. I lay the blame for this firmly at the door of ACC. Do they care? I'll leave you to answer that!

ACC is the single worst thing that has ever happened to me

Policing their own contracted doctors, everyone makes mistakes, no fault scheme allows doctors to make mistakes, I may loose my foot yet due to ACC policy, I don’t blame doctors for mistakes but why should doctors be looking for escape paths due to ACC, ie government policy, we could and should do things better here, it should be about patients well being above all else, after all the tax payer picks up the aftermath in the end, maybe ACC needs a amendment in the contract with Doctors to allow scrutiny on behalf of patients well being above the Hippocratic oath, the doctors won’t like it, but seriously they are pushed to the maximum on work overload due to lack of funding, the load needs to be taken off doctors so that quality care and even lives can be saved, ACC should step up into a new world.

ACC do everything in their power to refuse you help. I've paid ACC levies for over 35 year's and the one time I really needed their help they spent more money fighting me than they would have spent helping me. One employee even said to me " you should have had an x-ray of your shoulder done before you injured it". To somehow prove I hadn't done the injury before. Yes yes we should all x-ray the body parts we think we might injure in the future to prove to ACC we were perfect before we have the injury. DONT EVER GO TO ANY OF ACCS DOCTORS.OR SO CALL "SPECIALISTS". AS ACC PAY THEM TO DISCREDIT YOUR OWN SPECIALIST. THESE GUYS ARE CRIMINALS.

This review is for a subcontractor to ACC the medical assessment team in East Tamaki NZ only.

They are MedicineEatWork and i have found there assessment at East Tamaki AKL top notch when i went there in Mid Nov 2023 have only a glowing report for there Doctors written report there.

He listened to what the problem was, took note of the situation i was in and did a correct report any other reviews or thoughts about this place are now superceeded by this review.

Worst service ever did not help my enquiry nor did they even try to solve it just tried to get me off the phone the whole time