The team here have been fantastic. Craig and Dean were especially helpful when I needed an additional unit—nothing was too much trouble. The units themselves are clean, secure, and easy to access. I’d... See more
Company replied
Location
Switch locationKingsbury Road, Kingsbury Trading Estate, B24 9PP Birmingham, Erdington, GB
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See what reviewers are saying
I dealt with malcolm I explained what I would be storing and approximately how much stuff, he then showed me some different size units,after I chose the size unit I wanted he then explained all the... See more
Company replied
Right from the start all members of staff were happy to help & went above and beyond to help make the right decision & was honest. Even down to moving in, helpful when showing me around and moving in.... See more
Company replied
I recently had to arrange last minute house storage for my elderly mother after her house purchase fell through the day before moving house. Dean and his supervisor (whose name sadly escapes me) a... See more
Company replied
Company details
Written by the company
Access Self Storage is one of the UK's largest and fastest growing self storage and office space rental companies. With over 20 years of experience in the self-storage industry, we have 59 Access Self Storage stores nationwide, all in easy to reach locations. Whether you're moving to a new home, storing stock, running an ecommerce business, decluttering your home or moving out of student accommodation and need a reputable, secure and affordable storage provider, our friendly, local store teams will find you the right storage for your needs.
Contact info
Kingsbury Road, Kingsbury Trading Estate, B24 9PP, Birmingham, Erdington, United Kingdom
4.3
Excellent
27 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 1 week
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Whilst the staff practice good customer…
Whilst the staff practice good customer service, getting a refund when necessary was just
awful service. We'd explained that our drop in finances meant we couldnt afford the storage costs we'd planned for and asked for the reservation fee to be refunded, but it was clear we were never going to get it as they kept putting it off. 2 months later, in Feb 25, still no refund, we had to go to our bank who paid it back to us and then the bank took steps to claim it back from Access Erdington.
December 10, 2024
Unprompted review
Reply from Access Self Storage - Birmingham Erdington
We sincerely apologize for the difficulty you experienced in receiving your refund. We completely understand how frustrating this must have been, especially given your circumstances, and we regret that we did not handle this matter as efficiently as we should have.
It was never our intention to cause you any inconvenience, and we take full responsibility for the delay. We are reviewing our internal processes to ensure this does not happen again in the future. Your feedback is invaluable, and we truly appreciate you bringing this to our attention.
Once again, we’re very sorry for the frustration this caused, and we appreciate your patience. If there is anything we can do to make things right, please don’t hesitate to reach out.
Access Self Storage
very friendly and efficient staff
very friendly and efficient staff. Craig went out of his way to show us around and how the set-up works. We are moving and have been back a few times for packaging material - the staff are engaged and the facility is clean
March 30, 2024
Unprompted review
Reply from Access Self Storage - Birmingham Erdington
Hi Colin,
Thank you for leaving us a 5-star review! We are glad that you found our staff to be friendly and efficient, just as we aim to be. I will be glad to pass your feedback on to the team, especially Craig!
We look forward to assisting your future storage needs.
Kind Regards,
Safia
Friendly staff
Friendly staff, easy access just what needed whilst moving home. I would highly recommend Access Self Storage.
June 15, 2023
Reply from Access Self Storage - Birmingham Erdington
Hi Chris, thank you for taking the time to write your review. We pride ourselves on delivering exceptional service and your feedback is appreciated. Should you need storage again in the future please get in touch. Customer Service Team
Amazing service
We spoke with Michelle over the phone she was a great help and got us sorted. We then went into the Erdington branch and Mike made it even smoother and great customer service.
March 24, 2023
Unprompted review
Reply from Access Self Storage - Birmingham Erdington
Hi Jay, thank you for your glowing review. We are delighted that you had such a positive experience whilst storing with us. We will pass on your comments to the team. Should you need storage again in the future please get in touch. Customer Service Team
The staff are really friendly helpful…
The staff are really friendly helpful and they have a wide variety of size storage units
February 18, 2023
Reply from Access Self Storage - Birmingham Erdington
Hi Pauline, thank you for your glowing review. We are delighted that you had such a positive experience. Should you need any further assistance please get in touch. Customer Service Team
Craig at access self storage was very…
Craig at access self storage was very polite and extremely helpful , help me with my issue in a very professional way . Thank you Craig
February 12, 2023
Unprompted review
Reply from Access Self Storage - Birmingham Erdington
Hi Samiha, thank you for your glowing review. We are delighted that you had such a positive experience whilst storing with us. We will pass on your comments to the team. Should you need storage again in the future please get in touch. Customer Service Team
Very helpful colleagues especially…
Very helpful colleagues especially Marie, found the site clean and easy to use unfortunately the hours they are open for could be longer
November 9, 2022
Reply from Access Self Storage - Birmingham Erdington
Dear Des, thank you for your review. We value all feedback from our customers and we are delighted that we have delivered the service we strive to achieve. Should you need storage again in the future please get in touch. Customer Service Team
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