Manish and staff from the Coventry branch were very professional and helpful. Due to the friendly experience I received I will be using Access storage for the next 12 months.
Company replied
Location
Switch locationRead Street, Access House, CV1 5PT Coventry, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I recently rented a unit at Access Self Storage and had a great experience from start to finish. A special thank you to Manish (Manager) and Steve (Assistant Manager) — they were both extremel... See more
Company replied
I have stored with Access for a couple of years now and each time my experience couldn't have been better. Mani is a true asset to the success of the branch. He is always so helpful, makes your experi... See more
Company replied
Wow! What an amazing team at Coventry! I have met all 4 staff, Mani, Steve, Andrew and the delightful Tanya. All are very professional, courteous and nothing is too much trouble. In addition, the... See more
Company replied
Company details
Written by the company
Access Self Storage is one of the UK's largest and fastest growing self storage and office space rental companies. With over 20 years of experience in the self-storage industry, we have 59 Access Self Storage stores nationwide, all in easy to reach locations. Whether you're moving to a new home, storing stock, running an ecommerce business, decluttering your home or moving out of student accommodation and need a reputable, secure and affordable storage provider, our friendly, local store teams will find you the right storage for your needs.
Contact info
Read Street, Access House, CV1 5PT, Coventry, England, United Kingdom
4.5
Excellent
22 reviews
Replied to 91% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I would highly recommend this company
I would highly recommend this company. Tanya and Manish were so helpful. I needed to store some house items,and what they advised was spot on. Thank you.
November 6, 2022
Unprompted review
Reply from Access Self Storage - Coventry
Hi Kim, thank you for your positive review. We are delighted that we have met your expectations, should you need storage again in the future please get in touch. Customer Service Team
Great service, not so friendly customer service.
It was all really fast and people are very nice. But I was struggling with a few boxes that I had to take to the floor above, and when I asked for help they said no. They could not even tell me there were trolleys available upstairs for me to carry my stuff without going back and forth. This was a bit disappointing. But all the other things were fine.
October 14, 2022
Reply from Access Self Storage - Coventry
Thank you for your 4-star review. We take pride in delivering the best possible service to each of our customers and we are sorry if we have fallen short on this occasion. Your comments will be passed on and we hope to have the opportunity to show you what we can do in the future.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.