Good moving date. Trolleys abit dated and the lighting could be better but Staff very accommodating. Parking is abit messy and the key pad abit dated would rather have key fobs. Very secure and would... See more
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Location
Switch locationOsmaston Park Road, DE24 8BT Derby, GB
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Great customer care, was quick and easy to get paper work done. Staff were so helpful. Fantastic price compared to other storge uints. Highly recommended.
Company replied
It was a quick and straight forward process. Natasha was really helpful.
Company replied
A little confusing to begin with re logging in on the app but after that, plain sailing. Plenty of time to access my unit and staff very helpful, friendly and ameable.
Company replied
Company details
Written by the company
Access Self Storage is one of the UK's largest and fastest growing self storage and office space rental companies. With over 20 years of experience in the self-storage industry, we have 59 Access Self Storage stores nationwide, all in easy to reach locations. Whether you're moving to a new home, storing stock, running an ecommerce business, decluttering your home or moving out of student accommodation and need a reputable, secure and affordable storage provider, our friendly, local store teams will find you the right storage for your needs.
Contact info
Osmaston Park Road, DE24 8BT, Derby, United Kingdom
4.5
Excellent
15 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 1 week
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It was a quick and straight forward…
It was a quick and straight forward process. Natasha was really helpful.
May 4, 2026
Reply from Access Self Storage - Derby
Thank you for your review. We’re really pleased to hear the process was quick and straightforward, and that our team were able to help. We appreciate you taking the time to share your experience.
Reply from Access Self Storage - Derby
Thank you for your kind feedback, Osman.
We are delighted to hear that you found our staff helpful and lovely. Providing a friendly and supportive experience is always our goal.
We truly appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Reply from Access Self Storage - Derby
Hi John,
Thank you for feedback, we really appreciate it.
We are glad to hear that you found out services to be clear and upfront and that our staff are very friendly - exactly as we always intend our services to be.
We look forward to assisting your future storage needs!
Best,
Access Self Storage
Quick and Helpful
Really positive experience, quick and helpful. The Derby team has been a pleasure to deal with
December 9, 2025
Reply from Access Self Storage - Derby
Hi Thomas,
Thank you for your lovely feedback! We’re delighted to hear that your experience was quick, helpful, and positive. The Derby team will be so pleased to know they made a great impression!
Access Self Storage
Great and helpful team in the Derby…
Great and helpful team in the Derby site, they were very helpful and i felt happy with the whole experience
December 5, 2025
Reply from Access Self Storage - Derby
Hi James,
Thank you for sharing your feedback! We’re so glad to hear the Derby team made your experience a positive one and that you felt happy throughout the process.
Access Self Storage
Good moving date
Good moving date. Trolleys abit dated and the lighting could be better but Staff very accommodating. Parking is abit messy and the key pad abit dated would rather have key fobs. Very secure and would have stayed if the opening times were 8am instead of 8.30am.
October 5, 2025
Reply from Access Self Storage - Derby
Hi Jonathan,
Thank you for your 5-star review! We’re so glad your move went smoothly and that our team made things easy for you. We really appreciate your feedback on the trolleys, lighting, and access hours — it’s very helpful. The store team would love to get in touch to see how they can better accommodate your flexible hours in future.
Access Self Storage
Very friendly
Friendly people and easy to access my only issue would be that theres no light in my unit only the passage light so its hard to find things.
August 25, 2025
Reply from Access Self Storage - Derby
Hi Ruby,
Thank you so much for your 5-star review! We’re really pleased to hear you found our team friendly and the site easy to access. We also really appreciate your honest feedback about the lighting inside your unit. We’ve passed your comments back to the store team, and they’ll be happy to look at possible solutions to make things easier for you when accessing your belongings.
Thanks again for choosing Access Self Storage – we’re always here to help!
A little confusing to begin with re…
A little confusing to begin with re logging in on the app but after that, plain sailing.
Plenty of time to access my unit and staff very helpful, friendly and ameable.
July 7, 2025
Reply from Access Self Storage - Derby
Hi Chris,
Thank you for your feedback! We're glad to hear that once things got going, everything ran smoothly for you. We appreciate your patience with the app login and are pleased that you had plenty of time to access your unit and found our team helpful and approachable. If you ever need anything, we’re always here to help!
Access Self Storage
First rate service
It was easy from going online too look
Too phoning up too ask
To be shown around the storage units to get a idea of size
The two gentlemen were polite kind and helpful and even after ringing a fair few times there were still polite and helpful
I'm glad I chose here to store my goods
June 14, 2025
Reply from Access Self Storage - Derby
Hi Nicola,
Thank you for your fantastic feedback! We're thrilled to hear that the entire process, from browsing online to your phone calls and in-person visit, was smooth and easy. It’s great to know that our team was polite, kind, and helpful throughout, even with multiple follow-ups. We’re so glad you chose us for your storage needs, and if you need anything further, don't hesitate to reach out!
Access Self Storage
Excellent storage facility
Jayden was very professional and helpful. The whole process was very quick and easy. The storage unit is easily accessible. Would highly recommend this storage facility for a stress free experience.
June 9, 2025
Reply from Access Self Storage - Derby
Hi Patricia,
Thank you for your wonderful feedback! We're thrilled to hear that Jayden provided professional and helpful service, and that the entire process was quick and easy for you. It’s great to know that the storage unit is easily accessible. We truly appreciate your recommendation and are so glad we could provide you with a stress-free experience! If you need anything further, feel free to reach out!
Access Self Storage
Great customer care
Great customer care, was quick and easy to get paper work done. Staff were so helpful. Fantastic price compared to other storge uints. Highly recommended.
June 9, 2025
Reply from Access Self Storage - Derby
Hi Heather,
Thank you for your great feedback! We're thrilled to hear that you had a smooth and efficient experience with the paperwork and that our staff were so helpful. We’re also glad you found our prices competitive. Your recommendation means a lot to us, and we truly appreciate your support. If you need anything further, feel free to reach out!
Access Self Storage
Good safe efficient storage
February 24, 2024
Reply from Access Self Storage - Derby
Hi Sue,
Thank you for your feedback! We're glad to hear that you found our storage to be safe, efficient, and reliable. Providing secure and convenient solutions is what we strive for. We appreciate your support and look forward to assisting you again if needed!
Access Self Storage
Despite the weather when we arrived
Despite the weather when we arrived, we were shown great service. We were shown to our lock and the use of the app to gain access when we need yo
August 9, 2023
Reply from Access Self Storage - Derby
Hi Alex, thank you for your positive review. We are delighted that we have met your expectations, should you need storage again in the future please get in touch. Customer Service Team
Effective and hassle free way of…
Effective and hassle free way of storing items when needed. Would absolutely recommend.
Staff helpful
July 19, 2023
Reply from Access Self Storage - Derby
Hi Gotz, thank you for your feedback, we are delighted that you have had such a positive experience with Access Self Storage and will pass on your comments to the team.
Great facility.Safe and secure.Really…
Great facility.Safe and secure.Really helpful staff.Would highly recommend.
April 1, 2023
Reply from Access Self Storage - Derby
Hi Alison, thank you for your glowing review. We are delighted that you had such a positive experience. Should you need any further assistance please get in touch. Customer Service Team
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