I had a fantastic experience with this storage facility. I was in a tough spot and needed a reliable place for my belongings on short notice, and I couldn’t have made a better choice. The managem... See more
Company replied
Location
Switch locationManor Road, West Ealing, W13 0AS London, England, GB
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Very smooth handling and very friendly help from the Access at West Ealing Access Self Storage units. Because of last minute changes (rental extension from another customer, and we already on our... See more
Company replied
The storage is easy to access and the team is helpful and professional. The reason why I gave 3 stars is because on the day of the removal, I noticed that I had a lot of stuff and wasn’t sure tha... See more
Company replied
For me I wanted a long term solution, large unit space, regular access and close proximty to where I live and the Access in Ealing gave me all of these. In addition, I benefited from a discount and... See more
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Company details
Written by the company
Access Self Storage is one of the UK's largest and fastest growing self storage and office space rental companies. With over 20 years of experience in the self-storage industry, we have 59 Access Self Storage stores nationwide, all in easy to reach locations. Whether you're moving to a new home, storing stock, running an ecommerce business, decluttering your home or moving out of student accommodation and need a reputable, secure and affordable storage provider, our friendly, local store teams will find you the right storage for your needs.
Contact info
Manor Road, West Ealing, W13 0AS, London, England, United Kingdom
4.3
Excellent
15 reviews
Replied to 87% of negative reviews
Typically replies within 1 week
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Reply from Access Self Storage - Ealing
Thank you for your lovely feedback, Katarzyna.
We are delighted to hear that the team explained everything clearly and supported you with the app. Providing clear guidance and making things easy to use is very important to us.
We truly appreciate you taking the time to leave a review.
I had a fantastic experience with this…
I had a fantastic experience with this storage facility. I was in a tough spot and needed a reliable place for my belongings on short notice, and I couldn’t have made a better choice.
The management is exceptional—always professional, helpful, and quick to answer any questions I had. What impressed me the most was the top-notch security; I felt completely at peace knowing my items were safe.
After a month, I picked up my belongings and everything was in perfect condition, exactly as I left them. If you’re looking for a secure, well-managed, and stress-free storage solution, I highly recommend this place!"
I would like to personally thank Mr. SIMEON for his professional and kind behavior."
March 7, 2026
Reply from Access Self Storage - Ealing
Thank you for such a thoughtful review, Hilda. We are delighted to hear you felt your belongings were secure and that everything was returned in perfect condition. Mr Simeon will truly appreciate your kind words about his professionalism and support.
The storage is easy to access and the…
The storage is easy to access and the team is helpful and professional.
The reason why I gave 3 stars is because on the day of the removal, I noticed that I had a lot of stuff and wasn’t sure that it all can fit in the 50 sq feet cubicle! So I booked another one but at the end I managed to fit everything in the initial one. I filled a form 7 days ago and requested the reimbursement but I’m still waiting for the money to be in my account which I found a bit annoying as there is no reason why it should take more than 5 working days! I was told by your staff that it might take up to 3 weeks to get my money back?!
I am not happy about that!
February 15, 2026
Reply from Access Self Storage - Ealing
Hello!
Thank you for your detailed feedback.
We are pleased to hear that you found the storage easy to access and that the team were helpful and professional, that is always our aim.
In terms of the refund, stores do advise that it can take up to three weeks to manage expectations, as occasionally there can be processing delays or additional checks required. That said, this does not necessarily mean it will take that long. Having checked the status of your refund, we can confirm that it is due to reach your account on Tuesday 24 February.
We are sorry for the frustration this caused and appreciate your patience. Thank you again for your business and for recognising the efforts of the team.
Access Self Storage
Great customer service and quick and…
Great customer service and quick and easy app to use would recommend highly.
January 30, 2026
Reply from Access Self Storage - Ealing
Hi!
Thank you for your feedback.
We are delighted to hear you received great customer service and found the app quick and easy to use. Thank you for the recommendation, it really means a lot to us.
We look forward to assisting you again in the future.
Access Self Storage
Great service and friendly team
November 17, 2025
Reply from Access Self Storage - Ealing
Hi Stephanie,
Thank you for your kind words! We’re so pleased to hear you received great service from our Ealing team.
Access Self Storage
De-clutter
For me I wanted a long term solution, large unit space, regular access and close proximty to where I live and the Access in Ealing gave me all of these.
In addition, I benefited from a discount and friendly customer support.
October 30, 2025
Reply from Access Self Storage - Ealing
Hello!
Thanks so much for your lovely feedback! We’re really pleased to hear our Ealing store ticked all the boxes for you, convenient location, spacious unit, and friendly support. Great to know the discount helped too! We really appreciate you choosing us for your long-term storage.
Access Self Storage
Reply from Access Self Storage - Ealing
Hi Gillian,
So great to hear! We’re thrilled the team made everything straightforward and were on hand whenever you needed that extra bit of help. Thanks for sharing your experience!
Access Self Storage
Trustworthiness
Trustworthiness, Transparency, honesty as well as security and cleanliness are appreciating.
August 29, 2025
Reply from Access Self Storage - Ealing
Hi Daneshwari,
Thank you for your feedback. We’re so pleased you value the trust, transparency, security and cleanliness we work hard to provide.
Access Self Storage
Very smooth handling and very friendly…
Very smooth handling and very friendly help from the Access at West Ealing Access Self Storage units. Because of last minute changes (rental extension from another customer, and we already on our way from Cardiff), they offered us a very good deal for a larger unit). Thank you especially during these last stressful days of moving houses!
Thank you for your convenient storage options,
Fam de Graaf, Cardiff
August 25, 2025
Reply from Access Self Storage - Ealing
Hi Barend,
We’re so pleased to hear the West Ealing team were able to support you during a stressful move and make the process smooth and friendly. It’s great to know the larger unit worked out well and that the storage options were convenient for your needs. Thank you for sharing your experience.
Access Self Storage
Professional
Professional, friendly and effective in service
Prioritised urgent current needs did that timely
May 30, 2025
Reply from Access Self Storage - Ealing
Hi Sarah,
Thank you for your kind words! We're so glad to hear that you found our service professional, friendly, and responsive to your urgent needs. Providing timely support and putting our customers first is exactly what we aim for—your feedback means a lot to us!
Access Self Storage
All-round great job
The staff were responsive and were able to find me just what I needed. The process was transparent and the staff communicated well. The place offers a good level of security, access and proximity.
January 31, 2025
Reply from Access Self Storage - Ealing
Hi Michael,
Thank you for your great feedback! We're so pleased to hear that our team was responsive and helped you find exactly what you needed. Transparency and clear communication are key values for us, and it's great to know that you felt well-informed throughout the process. We're also glad that our security, accessibility, and location met your expectations. If there's ever anything else you need, we're here to help!
Access Self Storage
Great for storing whilst moving house
Great for storing whilst moving house. Rolling contract was great when needing to extend/end.
June 1, 2024
Reply from Access Self Storage - Ealing
Hi Ayesha,
Thank you for your kind words! We're delighted to hear that our storage worked well for you during your move. We know flexibility is key during such times, so we’re glad the rolling contract made things easier. Wishing you all the best in your new home, and if you ever need us again, we’re here to help!
Access Self Storage
Awful service
March 8, 2023
Unprompted review
Reply from Access Self Storage - Ealing
Dear Ennell, Thank you for your review. We take pride in delivering the best possible service to each of our customers and we are sorry if we have fallen short on this occasion. Your comments will be reviewed and we hope to have the opportunity to show you what we can do in the future. Customer Service Team
Amazing experience.
Amazing experience at Ealing Access Self Storage, Customer service was amazing, they were very helpful and answered all our questions, paperwork was fast and easy, everything is managed through an app. ***** five stars for you.
December 17, 2022
Reply from Access Self Storage - Ealing
Hi Nello, thank you for taking the time to write your review. We are delighted that you had such a positive experience and we will pass your comments on to the team.
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