Excellent instructions and assistance to help pick the right sized unit. Good introductory pricing, as only need the unit short term. Access and security seem good, with plenty of trolleys to help m... See more
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Location
Switch locationRiversend Road, Former Express Dairy, HP3 9AJ Hemel Hempstead, England, GB
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I had called around a few places for quotes and found the team at Access to be the friendliest and most helpful- without being too pushy. They offered me a great, quality deal and I’ve been so impress... See more
Company replied
Such an efficient and easy service, from booking unit online to checking in online. Staff on hand via email, phone, WhatsApp to assist and answer any queries. Friendly staff at the storage unit. Would... See more
Company replied
They say first impressions are important and it was obviously a priority for the staff here. From our first contact they couldn't be more helpful- finding the right sized unit, advising about insuranc... See more
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Company details
Written by the company
Access Self Storage is one of the UK's largest and fastest growing self storage and office space rental companies. With over 20 years of experience in the self-storage industry, we have 59 Access Self Storage stores nationwide, all in easy to reach locations. Whether you're moving to a new home, storing stock, running an ecommerce business, decluttering your home or moving out of student accommodation and need a reputable, secure and affordable storage provider, our friendly, local store teams will find you the right storage for your needs.
Contact info
Riversend Road, Former Express Dairy, HP3 9AJ, Hemel Hempstead, England, United Kingdom
4.6
Excellent
31 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 week
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Always such friendly and helpful staff
Always such friendly and helpful staff. It’s a pleasure storing my items there.
September 1, 2023
Reply from Access Self Storage - Hemel Hempstead
Hi Suzana, thank you for your positive review. We are delighted that we have met your expectations, should you need storage again in the future please get in touch. Customer Service Team
Five stars!
They say first impressions are important and it was obviously a priority for the staff here. From our first contact they couldn't be more helpful- finding the right sized unit, advising about insurance and security, which is excellent and left us with peace of mind. What was good too was the friendly atmosphere engendered by the manager - it made the day we had to move our home into storage much less stressful.
July 18, 2023
Reply from Access Self Storage - Hemel Hempstead
Hi Coates, thank you for your glowing review. We are delighted that you had such a positive experience whilst storing with us. We will pass on your comments to the team. Should you need storage again in the future please get in touch. Customer Service Team
Easy and reliable
It took 45 mins to check in- not really sure why! Once checked in, all fantastic. Have used them before and would again. Thank you!
July 22, 2023
Reply from Access Self Storage - Hemel Hempstead
Dear Tania, thank you for your review. All feedback helps us continue to deliver the service our customers expect. Should you need storage again in the future please get in touch. Customer Service Team
Helpful friendly staff and a clean
Helpful friendly staff and a clean, well-organised facility.
May 15, 2023
Reply from Access Self Storage - Hemel Hempstead
Dear Martin, thank you for your review. We value all feedback from our customers, and we are delighted that we have delivered the service we strive to achieve. Should you need storage again in the future please get in touch. Customer Service Team
Amazing service, really impressed!
I had called around a few places for quotes and found the team at Access to be the friendliest and most helpful- without being too pushy. They offered me a great, quality deal and I’ve been so impressed with my storage experience thus far. I’ve never had a storage unit before so didn’t know what to expect. It’s incredibly safe, secure and easy to navigate. The team at Hemel are also very helpful and I would highly recommend their services.
April 22, 2023
Reply from Access Self Storage - Hemel Hempstead
Hi Margot, thank you for taking the time to write your review. We pride ourselves on delivering exceptional service and your feedback is appreciated. Should you need storage again in the future please get in touch. Customer Service Team
Reply from Access Self Storage - Hemel Hempstead
Hi Tim, thank you for your positive review. We are delighted that we have met your expectations, should you need storage again in the future please get in touch. Customer Service Team
Secure storage
Very professional staff. The storage facility was very well kept and very secure.
January 6, 2023
Reply from Access Self Storage - Hemel Hempstead
Dear John, thank you for your review. We value all feedback from our customers, and we are delighted that we have delivered the service we strive to achieve. Should you need storage again in the future please get in touch. Customer Service Team
Very efficient and helpful staff
Very efficient and helpful staff
Clean premises
Well Organised
November 14, 2022
Reply from Access Self Storage - Hemel Hempstead
Hi Joy, thank you for your positive review. We are delighted that we have met your expectations, should you need storage again in the future please get in touch. Customer Service Team
Friendly staff, clean site
First time storage experience. The staff were very friendly and informative, gave me all the help needed, guided me through all the necessery information and then on the site.
September 24, 2022
Reply from Access Self Storage - Hemel Hempstead
Thank you for your review. We value all feedback from our customers and we are delighted that we have delivered the service we strive to achieve. Should you need storage again in the future please get in touch.
Overcharged without any explanation
Overcharged without any explanation , and had to pay for another month ad I didn’t give them a week notice , too complicated forms and easy way to get more money
Wouldn’t trust them
September 29, 2022
Reply from Access Self Storage - Hemel Hempstead
Dear George, we apologise we have not met expectations on this occasion. If you would like to discuss this further please email customerservices@accessstorage.com and our service team will assist you.
Reply from Access Self Storage - Hemel Hempstead
Thank you for your 5-star rating, if you need any further assistance please mail customerservices@accessstorage.com.
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