Super customer service here at the front desk, friendly and extremely helpful when we came in on the day with difficulties with how much space we had left in our unit. The staff efficiently solved the... See more
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Location
Switch locationTottenham Lane 15, Cranford Way Industrial Estate, N8 9DJ London, England, GB
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The process was quick and straightforward from booking to move-in. Very competitive prices, fantastic customer service, high standard of cleanliness. Great experience in every way. A big thank you to... See more
Company replied
Really great team here at the Hornsey branch, Dan and his team were excellent and dealt with my urgent request really quickly and efficiently. Highly recommend and appreciate the service. Thanks
Company replied
I delt with Dan today.If all your staff are like Dan your company is in good hands Hé was knowledgable very honest about my options , his attitude was very professional his whole approach was what... See more
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Company details
Written by the company
Access Self Storage is one of the UK's largest and fastest growing self storage and office space rental companies. With over 20 years of experience in the self-storage industry, we have 59 Access Self Storage stores nationwide, all in easy to reach locations. Whether you're moving to a new home, storing stock, running an ecommerce business, decluttering your home or moving out of student accommodation and need a reputable, secure and affordable storage provider, our friendly, local store teams will find you the right storage for your needs.
Contact info
Tottenham Lane 15, Cranford Way Industrial Estate, N8 9DJ, London, England, United Kingdom
4.1
Great
42 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 1 week
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Second time renting a unit…and happy
This was the second time renting a unit at the Hornsey branch, I a friendly and helpful service from Abass & the team. I was also happy with the efforts made to secure a good rate. Thanks guys
September 2, 2025
Reply from Access Self Storage - Hornsey
Hi Alex,
Thank you for returning to store with us at Hornsey. We’re delighted Abass and the team provided such friendly support and helped secure a good rate for you. Your feedback is much appreciated.
Access Self Storage
Reply from Access Self Storage - Hornsey
Hi Faruk,
We’re glad to hear you had a good experience with the team. Thank you for your feedback.
Access Self Storage
Andrea and the team were amazing
Andrea and the team were amazing. Great process from start to finish. They think of everything. D
August 21, 2025
Reply from Access Self Storage - Hornsey
Hi Damian,
We’re so pleased to hear Andrea and the team made the whole process smooth from start to finish. It’s wonderful to know their support and attention to detail left such a positive impression.
Access Self Storage
Great Dan & Abaas so helpful & my move…
Great Dan & Abaas so helpful & my move was pain free.
Answer all questions & put me at ease.
Highly recommend
August 20, 2025
Reply from Access Self Storage - Hornsey
Hi!
Thanks for sharing your experience! Delighted to hear Dan and Abaas made your move easy and stress free.
Access Self Storage
Big Thank you to Dan & Abaas at Access…
Big Thank you to Dan & Abaas at Access Storage Hornsey. So helpful in assisting me to get a bigger storage unit at site.
Honestly I'm not sure what I would have done the expertise & understanding !
August 15, 2025
Unprompted review
Reply from Access Self Storage - Hornsey
Hi Rhema,
Thank you for your kind words! We’re delighted to hear that Dan and Abaas at our Hornsey store were able to support you in finding the right storage space. It’s great to know their expertise and understanding made such a difference — we’ll be sure to pass along your thanks to them!
Access Self Storage
Everyone at the company was so nice
Everyone at the company was so nice. The lady when I first enquired and the guy who was there on the day. Does what it says on the tin at a reasonable price and with great staff
July 24, 2025
Reply from Access Self Storage - Hornsey
Hi Robyn,
Thank you for the lovely feedback! We're so pleased to hear that both the team member you spoke to initially and the staff on the day made such a positive impression. We’re glad you found the service straightforward and reasonably priced—that’s exactly what we aim for. We really appreciate your kind words!
Access Self Storage
Very satisfied with the service &…
Very satisfied with the service & Andrea was very professional sensitive & receptive to my needs.
June 8, 2025
Reply from Access Self Storage - Hornsey
Hi Haroon,
Thank you for your feedback! We're so glad to hear that you were satisfied with the service and that Andrea was able to meet your needs in such a professional and sensitive manner. We truly appreciate your kind words, and we're here to assist you anytime!
Access Self Storage
Excellent customer service.
Very friendly staff, always ask if we need any help, and always ask if we want any Tea,Coffee or Water, found Access storage very accommodating compare to other storage places. Made moving in very easy.
May 28, 2025
Reply from Access Self Storage - Hornsey
Hi Tracey,
Thank you for your kind feedback! We're so glad to hear that our friendly staff made your experience smooth and accommodating. It’s great to know that we stood out compared to other storage facilities and were able to make your move-in process easy. If you ever need anything else, feel free to reach out – we're always here to help!
Access Self Storage
Outstanding Service and secure Facility…
Outstanding Service and secure Facility
I had an excellent experience with Access Self Storage Hornsey. The facility is clean, secure and easy to access. A special shoot-out to Abas, who was incredibly helpful,
professional and friendly throughout the entire process. He made everything smooth from move-in to move-out. Highly recommend this place to anyone looking for reliable storage and top-notch customer service!
May 19, 2025
Unprompted review
Reply from Access Self Storage - Hornsey
Hi Alina,
Thank you for the fantastic review! We're so pleased to hear you had an excellent experience at our Hornsey store. Abas will be thrilled to know his professionalism and friendly support made such a positive impact. We’re glad everything went smoothly from start to finish and truly appreciate your recommendation!
Access Self Storage
Friendly and professional
Abas worked so efficiently he was also very informative and provided a professional yet friendly service.
April 2, 2024
Unprompted review
Reply from Access Self Storage - Hornsey
Hi Tee,
Thank you for your 5-star review of our Hornsey storage facility! We are glad to hear that you received great customer service from Abas! We look forward to assisting your future storage needs!
Kind Regards,
Safia
Sold some stuff to a guy claiming to be…
Sold some stuff to a guy claiming to be the manager of Hornsey branch, stuff was delivered to there address, he totally ripped me off and never paid I put a review on google saying not to be trusted, they had the cheek to request me to mail thier customer services which I did over a month ago and guess what no reply. speaks volumes of their trustworthyness.
November 15, 2023
Unprompted review
Great staff and friendly service
I used the Hornsey storage and the staff were lovely, very helpful and good discount!
September 6, 2023
Unprompted review
Reply from Access Self Storage - Hornsey
Hi Emily, thank you for your positive review. We are delighted that we have met your expectations, should you need storage again in the future please get in touch. Customer Service Team
Options
I delt with Dan today.If all your staff are like Dan your company is in good hands Hé was knowledgable very honest about my options , his attitude was very professional his whole approach was what was best for me
Based on my expérience with Dan l would not hesitate to recommend Access Hornsey to others.
August 13, 2023
Reply from Access Self Storage - Hornsey
Hi Alex, thank you for taking the time to write your review. We pride ourselves on delivering exceptional service and your feedback is appreciated. Should you need storage again in the future please get in touch. Customer Service Team
Great service!
I would highly recommend the service and convenience of using Access Storage Hornsey. From even the initial quote and the discussion regarding information, right through to the date I moved into the unit, the team were very, very helpful.
I realised I needed to upgrade to a larger unit when I arrived and they made it so swift for me and painless.
It’s a very clean and conveniently located storage facility and the parking spot gives easy access to load/unload with plenty of large trolleys at hand.
Thanks to the gentleman, Abbas, Yogi and Danny (forgive me if I’ve misspelled anyone). for making it a very pleasant experience.
Will definitely use this service in future.
Many thanks again.
July 10, 2023
Reply from Access Self Storage - Hornsey
Hi Susan, thank you for your glowing review. We are delighted that you had such a positive experience whilst storing with us. We will pass on your comments to the team. Should you need storage again in the future please get in touch. Customer Service Team
Very friendly great customer service…
Very friendly great customer service and everything went smoothly. Great price!
July 7, 2023
Reply from Access Self Storage - Hornsey
Hi Chelsea, thank you for your positive review. We are delighted that we have met your expectations, should you need storage again in the future please get in touch. Customer Service Team
The staff at Hornsey were very…
The staff at Hornsey were very professional staff, good customer care with attention to detail.
June 4, 2023
Reply from Access Self Storage - Hornsey
Hi Pondy, thank you for your positive review. We are delighted that we have met your expectations, should you need storage again in the future please get in touch. Customer Service Team
Superb service & rates
The manager and staff were most helpful in organising storage space for us.
Their rates and service were superb and I would recommend Access wholeheartedly.
May 4, 2023
Reply from Access Self Storage - Hornsey
Dear Riaz, thank you for your review. We value all feedback from our customers and we are delighted that we have delivered the service we strive to achieve. Should you need storage again in the future please get in touch. Customer Service Team
Access Storage, Hornsey
The staff at Access were very helpful and helped me select the most suitable sized storage space for my needs by showing me the units. They were also very patient in explaining the procedure to put things into the unit.
February 23, 2023
Reply from Access Self Storage - Hornsey
Hi Kathryn, thank you for your glowing review. We are delighted that you had such a positive experience whilst storing with us. We will pass on your comments to the team. Should you need storage again in the future please get in touch. Customer Service Team
Excellent service and a good storage space
The service at Hornsey Access Self Storage is excellent and the staff are friendly and helpful. It would be a five-star review but the prices feel high after the initial generous introductory offer. On the other hand, we don't know how much other storage facilities charge. Highly recommended overall.
March 11, 2023
Reply from Access Self Storage - Hornsey
Hi Joyce, thank you for taking the time to write your review. We pride ourselves on delivering exceptional service and your feedback is appreciated. Should you need storage again in the future please get in touch. Customer Service Team
I am still waiting for a refund I…
I am still waiting for a refund I haven’t received and it is been a month, and yea terrible customer service with no real solutions
January 9, 2023
Reply from Access Self Storage - Hornsey
Dear Customer, we are sorry to hear that you have not been happy with the service provided. Please contact the store as they will be able to assist you with your refund. Customer Service Team.
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