We just booked for access self storage in Kingston /norbiton. Malkay ( I hope I spelled it right) the assistant at the reception was extremely helpful, polite and explained everything calmly and clea... See more
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Location
Switch locationUnits A & B, Station Yard, Norbiton Station, Kingston Upon Thames, KT2 7AZ London, GB
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The onsite staff member was really friendly and helpful. He was also able to resolve the problem caused by the AI email system giving the wrong information about the storage units.
Company replied
The team of two who moved the furniture out of the house were courteous and considerate and they took care of the furniture. I was informed of a slight delay in arrival time and of their arrival time... See more
Company replied
Booked in error but was quickly refunded through great customer srvice
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Company details
Written by the company
Access Self Storage is one of the UK's largest and fastest growing self storage and office space rental companies. With over 20 years of experience in the self-storage industry, we have 59 Access Self Storage stores nationwide, all in easy to reach locations. Whether you're moving to a new home, storing stock, running an ecommerce business, decluttering your home or moving out of student accommodation and need a reputable, secure and affordable storage provider, our friendly, local store teams will find you the right storage for your needs.
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Units A & B, Station Yard, Norbiton Station, Kingston Upon Thames, KT2 7AZ, London, United Kingdom
4.2
Great
18 reviews
Replied to 91% of negative reviews
Typically replies within 1 week
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Booked in error but was quickly…
Booked in error but was quickly refunded through great customer srvice
May 3, 2026
Reply from Access Self Storage - Kingston
We really appreciate you taking the time to leave a review. Mistakes happen, and we're pleased our team could get everything refunded quickly for you. If you need support again (or storage!), we’re always here.
We just booked for access self storage…
We just booked for access self storage in Kingston /norbiton.
Malkay ( I hope I spelled it right) the assistant at the reception was extremely helpful, polite and explained everything calmly and clearly. We didn't feel pressured and he answered all our questions kindly. Highly recommended!
April 6, 2026
Unprompted review
Reply from Access Self Storage - Kingston
Thank you for your lovely feedback, Mina
We are delighted to hear that your booking experience at our Kingston store was such a positive one. It is wonderful to know that
Melkamu provided helpful, polite, and clear guidance, ensuring everything was explained calmly and without any pressure.
Your recommendation truly means a lot to us, and we will be sure to pass on your kind words to the team.
Great onsite staff
The onsite staff member was really friendly and helpful. He was also able to resolve the problem caused by the AI email system giving the wrong information about the storage units.
March 24, 2026
Reply from Access Self Storage - Kingston
Thank you for your feedback, Edward.
We are delighted to hear that our onsite team at Kingston provided friendly and helpful service, and that the issue caused by the AI email system was resolved promptly. It is great to know that the staff member was able to step in and ensure everything was clarified for you.
We appreciate you bringing this to our attention, as feedback like yours helps us continue to improve both our technology and customer experience. Thank you again for taking the time to share your experience, and we look forward to assisting you in the future.
Kind staff …
Very approachable friendly helpful staff make it a simple process to get moved in. The access app is also excellent.
February 5, 2026
Reply from Access Self Storage - Kingston
Hi Fitz,
Thank you for your feedback.
We are pleased to hear that the team were approachable, friendly, and helpful, making your move in simple. It is also great to know you found the access app excellent.
We appreciate you taking the time to share your experience.
Access Self Storage
Excellent
Excellent, responsive and friendly service demonstrating awareness of clients’ needs and flexibility in addressing them.
December 20, 2025
Reply from Access Self Storage - Kingston
Hi Yonit,
Thank you for the great feedback! We’re so pleased to hear you found our service responsive, friendly, and flexible. Our team always aims to make things as smooth and supportive as possible for every customer.
Access Self Storage
Top notch service
October 24, 2025
Reply from Access Self Storage - Kingston
Hi Vitalijus,
Thanks so much! We really appreciate it — great to know you were happy with the service!
Access Self Storage
Reply from Access Self Storage - Kingston
Hi Fay,
We’re glad to hear you had such a positive experience with the team. Thank you for your feedback.
Access Self Storage
Looks elsewhere!
Looks elsewhere!
Agreed on a deal with them, they charged me the agreed price, plus the original price. Taken ages to get back that money.
And when i vacated the storage i should have got some refund which they confirmed in email and everything but 2 weeks wasn't enough for them to issue the refund... today(wednesday) i have been told they will do it by friday. Last friday i have been told it'll be done within 2-3 working days.
September 3, 2025
Unprompted review
Reply from Access Self Storage - Kingston
Hi Tamas,
Thank you for your feedback. We’re sorry to hear about the delay with your refund and understand how frustrating that must have been. We’re glad to confirm this has now been resolved and the refund has been issued. We’re also updating our refund process to make it quicker in future, and we appreciate your comments which help us improve.
Access Self Storage
Courteous and considerate team.
The team of two who moved the furniture out of the house were courteous and considerate and they took care of the furniture. I was informed of a slight delay in arrival time and of their arrival time at the destination. I couldn’t ask for more.
September 1, 2025
Reply from Access Self Storage - Kingston
Hi Marian,
We’re so pleased to hear the moving team were courteous and careful with your furniture and kept you updated throughout. It’s wonderful to know the service met your expectations from start to finish.
Access Self Storage
Good service - shame about the insurance scam
Good service but frustrated with the insistence that I must insure my goods and provide proof of insurance - or charge me £29 per month. Just another way of trying to skim more money off customers.
August 22, 2025
Reply from Access Self Storage - Kingston
Hi Jon,
Thank you for your feedback. We’re pleased to hear you were happy with the service, though we’re sorry the insurance requirement caused frustration. By law, all storage customers must have insurance that specifically covers goods in self-storage, either through their own provider or through a policy we can arrange. This ensures belongings are fully protected at all times. We appreciate your comments and will continue working to make these requirements as clear as possible.
Access Self Storage
Great storage location
Great storage location
always trolleys available
and the friendly helpful staff, which makes a difference
So i am a happy Customer
July 29, 2025
Reply from Access Self Storage - Kingston
Hi!
Thank you so much for the lovely feedback! We're really pleased to hear that the location, equipment availability, and especially our team's friendliness made a positive difference to your experience. It's always great to hear from a happy customer — we appreciate you choosing Access and look forward to continuing to support you!
Access Self Storage
This is my local go to storage solution…
This is my local go to storage solution place. I always find the staff extremely helpful and ensure that you understand the terms and conditions.
July 25, 2025
Reply from Access Self Storage - Kingston
Hi Giannetta,
Thank you for your continued trust in us! We're so pleased to be your local go-to storage solution and to hear that our team has been consistently helpful and clear in explaining everything. We really appreciate your loyalty and look forward to continuing to support you!
Access Self Storage
AVOID! WOULD NOT RECOMMEND!
PLEASE AVOID USING THIS COMPANY!
The only positive is the front line members of staff!
This business constantly uses excuses to exploit and devalue loyal, long standing legacy customer but increasing their prices at an unreasonable cost regulary.
They put anything from £25 - £50 a month anytime they fell fit which makes customers and users feel exploited, taken advantage of and devalued.
The price increases are unreasonable and are much higher than the current rate of inflation.
I signed up for 24 / 7 access and they took away this facility so its pointless now.
There is no wifi within the place unlike other Storage Facilities.
No other storage facility I have used hikes up prices at the rate that these greedy and underhanded people do!
The light near my storage facility is useless as it always cuts out as its a sensor light which is poor to detect any movement, so when i'm in my unit it goes pitch black which has caused a few items to break.
As another reviewer stated 'They trump it up to protection and insurance but I see no state of the art security features installed to justify this money grabbing behaviour'.
Its not like the facility is cleaned everyday and is spanking clean each time, this is why I have to cover the floor sometimes when taking items out of my unit.
There is also some weird mats in the walkways which appear damp, so its not exactly a state of art facility!
I shall be leaving next year after years of money and financial abuse. I have found another facility, just need to source a courier as I don't drive and then i'm off!
This has left me and other customers VERY UNHAPPY, VERY DISAPPOINTED, VERY HURT and VERY UPSET!
There are plenty of fairer storage places available such as Big Yellow Storage and Simply Storage.
Stay well clear of this company!
November 2, 2023
Unprompted review
Reply from Access Self Storage - Kingston
Dear Ryu, We appreciate the feedback on your experience with Access Self Storage and we apologise if we have not met expectations on this occasion. If you have any further concerns regarding your experience please email customerservices@accessstorage.com and our dedicated service team will assist you further.
Unvalued customer
I'm a new customer, just for putting an extra padlock on my unit, I was sent Email given me one week to come and remove it" URGENTLY "and I highlight the word urgently, including a phone call that was a bit harsh, I understand it's a one of the rules but I didn't know that unit i double checked the policy, Ias i said it's not like I've missed a payment or anything everything is paid plus you have my bank details. Anyway that didn't make me feel like a valued customer.
I hope this review helps with something!
Thanks.
August 31, 2023
Reply from Access Self Storage - Kingston
Dear Chaki, thank you for taking the time to write your review. We pride ourselves on delivering exceptional service we apologise that we have not exceeded your expectations on this occasion. Your comments have been discussed with the store team and we hope to have the opportunity to assist you in the future. Customer Service Team
Very helpful staff present 7 days a…
Very helpful staff present 7 days a week. Available over the phone with minimal waiting which is such a valuable thing by this day and age.
August 24, 2023
Reply from Access Self Storage - Kingston
Dear Franz, thank you for your review. We value all feedback from our customers, and we are delighted that we have delivered the service we strive to achieve. Customer Service Team
Reply from Access Self Storage - Kingston
Dear Moh Ng, thank you for your review. We value all feedback from our customers, and we are delighted that we have delivered the service we strive to achieve. Should you need storage again in the future please get in touch. Customer Service Team
Reply from Access Self Storage - Kingston
Dear Deirdre, thank you for your review. All feedback helps us continue to deliver the service our customers expect. Should you need storage again in the future please get in touch. Customer Service Team
Great priced service great helpful…
Great priced service great helpful staff would highly recommend easy set up and easy safe access and clean and tidy areas throw out .
October 1, 2022
Reply from Access Self Storage - Kingston
Hi Michael, thank you for your positive review. We are delighted that we have met your expectations, should you need storage again in the future please get in touch. Customer Service Team
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