I had a fantastic moving team who were punctual and fast, and had no problems overall on the day. I was pleasantly surprised at everything fitting into the locker and with room to spare. I could hav... See more
Company replied
Location
Switch locationWindmill Road, Dolphin Ind Estate, TW16 7HT Sunbury-on-Thames, England, GB
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The initial induction was poor. I expected 24hr access as advertised on the website and on notice boards walking around the site. I therefore couldn’t unload the van on day 1 and had to keep it an... See more
Company replied
Great access great location from my home and at a great price. Alisha is an amazing asset to the company, she dealt with everything very efficiently and was able to answer all my queries and give go... See more
Company replied
Really easy process to book the storage that I needed Really friendly helpful staff when I popped in for the information that I needed and when I came back to finalise my storage Really smooth se... See more
Company replied
Company details
Written by the company
Access Self Storage is one of the UK's largest and fastest growing self storage and office space rental companies. With over 20 years of experience in the self-storage industry, we have 59 Access Self Storage stores nationwide, all in easy to reach locations. Whether you're moving to a new home, storing stock, running an ecommerce business, decluttering your home or moving out of student accommodation and need a reputable, secure and affordable storage provider, our friendly, local store teams will find you the right storage for your needs.
Contact info
Windmill Road, Dolphin Ind Estate, TW16 7HT, Sunbury-on-Thames, England, United Kingdom
4.6
Excellent
24 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 week
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Very good customer service-everything…
Very good customer service-everything was explained very well -I would definitely use again and recommend to family and friends-only one thing I still haven’t received refund yet
January 7, 2023
Reply from Access Self Storage - Sunbury
Dear XXXX, thank you for your review. All feedback helps us continue to deliver the service our customers expect. I will pass your comments on to the storage manager regarding your refund and if you need any further assistance please get in touch with our Customer Service Team - email customerservices@accessstorage.com.
The initial induction was very poor
The initial induction was poor. I expected 24hr access as advertised on the website and on notice boards walking around the site.
I therefore couldn’t unload the van on day 1 and had to keep it an extra day with associated costs. On day 2 was informed out of hours access needed to be authorised in advance by Head Office for any given day required. While I get the rational behind the policy, it needs to change.
January 13, 2023
Reply from Access Self Storage - Sunbury
Dear Chris, Thank you for your review. We take pride in delivering the best possible service to each of our customers and we are sorry if we have fallen short on this occasion. Your comments will be reviewed, we hope you can understand our reasons for not allowing access to all customers on a 24hour basis due to security risks. Should you require out of hours access please speak with the store as they may be able to make arrangements for you should this still be required. Customer Service Team
Reply from Access Self Storage - Sunbury
Hi Timothy, thank you for your feedback, we are delighted that you have had such a positive experience with Access Self Storage and will pass on your comments to the team.
Great Customer Service
The staff were incredibly helpful and friendly. They even offered me pizza whilst we were moving our items in :-)
December 2, 2022
Reply from Access Self Storage - Sunbury
Hi Scott, thank you for your positive review. We are delighted that we have met your expectations, should you need storage again in the future please get in touch. Customer Service Team
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