Access Self Storage - Wandsworth Reviews 

24
TrustScore 4.5 out of 5

4.3

Merton Road 249-251, Wandsworth, SW18 5EB London, England, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Rahul was very helpful today showing us around different units and setting up our contract. He answered all our questions and was very polite. Very nice experience

Rated 5 out of 5 stars

Endorsing the recent service at Wandsworth 100%. The team had the unenviable task of informing 3rd party occupants of a change in circumstance. A complex, contentious, and time consuming, contract... See more

Company replied

Rated 5 out of 5 stars

Staff (Mason and Ahmed) from point of enquiry to moving in were exceptionally helpful and informative. They were very approachable and friendly and answered my queries fully. When I did have an issue... See more

Company replied

Rated 5 out of 5 stars

I had a fantastic experience with Access storage! The facility was clean, organized, and easy to access—but what really stood out were the employees. Everyone I interacted with was friendly, helpful,... See more

Company replied


Company details

  1. Self-Storage Facility
  2. Corporate Office
  3. Storage Facility

Written by the company

Access Self Storage is one of the UK's largest and fastest growing self storage and office space rental companies. With over 20 years of experience in the self-storage industry, we have 59 Access Self Storage stores nationwide, all in easy to reach locations. Whether you're moving to a new home, storing stock, running an ecommerce business, decluttering your home or moving out of student accommodation and need a reputable, secure and affordable storage provider, our friendly, local store teams will find you the right storage for your needs.


Contact info

  • Merton Road 249-251, Wandsworth, SW18 5EB, London, England, United Kingdom

4.3

Excellent

TrustScore 4.5 out of 5

24 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(24)

673 reviews in the last 12 months

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Rated 5 out of 5 stars

Easy to deal with

I have had to use a number of different storage facilities over the years, and these guys have been the most accessible, the most helpful and have the least paperwork.

May 5, 2023
Access Self Storage - Wandsworth logo

Reply from Access Self Storage - Wandsworth

Hi SB, thank you for your feedback, we are delighted that you have had such a positive experience with Access Self Storage and will pass on your comments to the team.

Rated 1 out of 5 stars

Unable to get in despite the store…

Unable to get in despite the store apparently being open. What a waste of time

January 28, 2023
Unprompted review
Access Self Storage - Wandsworth logo

Reply from Access Self Storage - Wandsworth

Dear Customer, thank you for taking the time to write your review. We pride ourselves on delivering exceptional service we apologise that we have not exceeded your expectations on this occasion. Your comments have been discussed with the store team and we hope to have the opportunity to assist you in the future. Customer Service Team

Rated 5 out of 5 stars

Staff was so attentive and friendly

Staff was so attentive and friendly. Great price, size and location.

October 21, 2022
Access Self Storage - Wandsworth logo

Reply from Access Self Storage - Wandsworth

Thank you for your 5-star review. We are delighted that you had such a positive experience whilst storing with us. Should you need storage again in the future please get in touch. Customer Service Team

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