Access Training Reviews 

4,805
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 783 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the instructors for their extensive knowledge, patience, and engaging teaching methods during practical training sessions. People also appreciate the helpful career support, professional CV assistance, and clear guidance provided throughout their learning journey. However, some people mentioned frustration with communication delays, experiencing slow email replies and difficulties reaching staff for support. A few reviewers also noted challenges regarding scheduling course dates and having to travel long distances to find available centre slots. These individuals felt that administrative processes could be significantly improved to match the high quality of teaching.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that instructors are extremely knowledgeable,... See more

User experience

Users describe positive interactions with user_experience, highlighting great learning experiences and... See more

Service

Clients share positive opinions on service, highlighting knowledgeable and friendly instructors who deliver... See more

Customer service

People report positive experiences with customer_service, noting that staff members are friendly, prompt, and... See more

Location

Customers had ambiguous experiences with location, noting both the convenience of having numerous centers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brian and Rob, on the basic electrical course, have been brilliant, so knowledgeable, as Richard Feynman said, if you can’t explain something in simple terms,you don’t really understand the subject.... See more

Company replied

Rated 5 out of 5 stars

Rob teaches basic electrics chalk and talk, no slides, straight out of his head, which tells you plenty after 15 years on the tools. Day one he taught potential difference with two spray can lids... See more

Company replied

Rated 5 out of 5 stars

Had the privilege of meeting Craig Wiltshire via my NVQ course…. He conducts himself in the most professional manner and goes above and beyond with top class learning techniques and how to navigate th... See more

Company replied

Rated 5 out of 5 stars

Cherise , is very nice and helpful with all queries answered and sorted out in a timely manner . And if you have a problem or need to talk about anything will contact you straight away either by calli... See more

Company replied


Company details

  1. Adult Education School
  2. After School Program
  3. Career and Education Provider
  4. Education Center
  5. Trade School
  6. Training Centre

Written by the company

We are 100% focused on providing the highest quality of training and dedicate ourselves to providing career specific training courses that deliver industry recognised qualifications. However, we go the extra mile. We have developed a 3 Year Training & Employment Support Guarantee unique to the Industry that means you can fully focus on your new career safe in the knowledge that we are there to hold your hand every step of the way.

Written by the company

Our trade courses are designed to give you the skills you need to succeed.
Whether you want a new career, expand your services or need to renew your certificates we are here to help you get there. We encourage and inspire our learners to achieve their goals helping them to get where they want to be.

3 Year Training & Employment Support Guarantee

Unlimited live online tutoring & resources, intensive practical training, plus a dedicated Career Support Officer. All guaranteed.

Unlimited live online tutoring & resources, intensive practical training, plus a dedicated Career Support Officer. All guaranteed.
From day 1 we will provide you with access to our bespoke, online learning portal giving you limitless learning for up to 3 years from the comfort of your own home - repeat and use any part as many times as you like. This includes live tuition, tutor Q&As, lessons, tests, and much more; all available both before and during the practical tuition part of your course - hands-on, fast-track training. You will also get a dedicated Career Support Officer who can give expert guidance and advice. Build your CV with us and find out about the potential job/placement opportunities with our network of Corporate Partners.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

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Replied to 77% of negative reviews

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4.7

All reviews

(4,805)

802 reviews in the last 12 months

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Rated 5 out of 5 stars

Access training provide good training…

Access training provide good training and the tutors are professional.
I attended my nvq assessment/training at Edenbridge and found it an incredible experience with Charles. Great assessor!

July 28, 2026
Unprompted review
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Reply from Access Training

Thanks for taking the time to leave a review!

NVQ assessments can be intense, so having an assessor like Charles to guide you through makes the whole experience so much better.

Glad you had such a positive time at Edenbridge, and wish you the absolute best with your career ahead!

Rated 3 out of 5 stars

Gas Course

I did my Plumbing course in 2021 at Access training and it was brilliant, I came back to do my Gas course, the tutors are amazing, Adam and Stuart, they have a lot of knowledge, they answer all our questions and they give us all the support we need to understand better, for them I would definitely put 5 starts, but I put 3 starts, because the sales team let me down, Keith in the sales team had no knowledge about the course, I asked him if I can do this course on the weekend, he said absolutely you can, and you can do it in our new centre in slough as it is nearer to me, but once I started the course I found out that the exams are on week days as well as the practical weeks, and slough centre didn’t open and it won’t have Gas training in it. I tried to call Keith many times to confront him with this and I wrote to access training many times about this, so it won’t happen to others. The second issue was when booking practical training, there was no dates available, I contacted access training to check if there are any dates available, they replied that I need to login to my portal everyday and check if there are any dates available and book them because they get booked so quick. This wasn’t acceptable, I paid a huge amount of money to get this course done, it is not the responsibility of the students to keep chasing the admin to provide dates and keep checking portals every minute, that was frustrating and delayed my course time. The communication between the Admin/Access training and the students is very poor, we as students are stuck once we finish a section of our portal, we keep calling the centre, no one answers the phone, we keep emailing, no one replies, the online chat doesn’t work because no one reply. To end this frustration, Access training needs to look into sorting this, so we don’t feel trapped, and we can recommend the college to others and we can return for more courses in the future.

July 28, 2026
Unprompted review
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Reply from Access Training

Hi Rajaa

Thank you for taking the time to leave us this feedback. We are delighted to hear that you returned to us following your 2021 Plumbing course and that Adam and Stuart have given you top-tier support - They will be delighted to hear this

However reading about your experience with the sales process and administrative support is concerning. Accurate information regarding exam schedules, centre locations and clear, stress-free booking systems are vital, and we apologise for the frustration and delays this has caused you

We want to ensure your training stays on track. Please contact our Customer Service Team direct on 0800 345 7492 if you need any further support

Kind Regards

Rated 2 out of 5 stars

Earn While Studying’ Has Turned Into Paying for Little or No Support

I enrolled in this programme expecting the level of support and communication that was advertised, particularly around opportunities to earn while studying. Unfortunately, that hasn’t been my experience.

I’ve made several attempts to get in touch and, although I’ve been told someone would contact me, I’ve never received any meaningful follow-up or assistance. The lack of communication has been extremely disappointing and has left me feeling unsupported.

As a result, I’m paying additional costs without the extra income I was led to expect. This has put me under unnecessary financial pressure and has caused a great deal of stress for both me and my family.

I’m sharing this feedback in the hope that the organisation takes it seriously and improves its communication and support for future students. No one should have to repeatedly chase for answers while continuing to pay for a programme without receiving the guidance they’ve been promised

July 28, 2026
Unprompted review
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Reply from Access Training

Hi Vitor

Thank you for sharing your feedback with us

Reading about your experience is disappointing and we don't expect any of our students to have to chase us for communication or guidance

We have reviewed your account and can see some significant progress has been made with your placement position and the direction you have been given around your exam resits

Please contact us directly on 0800 345 7492 if we can help further

Kind Regards

Rated 5 out of 5 stars

Brian has been a great tutor

Brian has been a great tutor; patient and has a variety of methods for explaining things to make them easier to understand.
The course is very interesting and challenging with a big volume of information and concepts to be assimilated.

July 27, 2026
Unprompted review
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Reply from Access Training

Thanks for the review! Taking on a massive amount of information isn't easy, so having a patient tutor like Brian who can break things down in different ways makes all the difference.

We'll pass on your shout-out—all the best as you keep tackling the course!

Rated 5 out of 5 stars

NVQ Practical Training and Assessment…

NVQ Practical Training and Assessment was conducted very well in Edenbridge by Charles. Would highly recommend! Gained some valuable knowledge and skills.

July 27, 2026
Unprompted review
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Reply from Access Training

Thanks for the feedback!

Charles knows how to run a smooth assessment session and build up your practical confidence.

Thanks for training with us in Edenbridge, and best of luck with your next steps!

Rated 5 out of 5 stars

Just started

I signed up and just completed the online recorded webinars. There is a lot of information to take in and Rob breaks them down into 3hr sittings and makes them easier to understand and to take information in.
As a beginner and new to the trade he helps a lot and prepares you well for the next stage.

July 27, 2026
Unprompted review
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Reply from Access Training

Really appreciate the review!

Starting from scratch as a complete beginner is a big step!

We'll make sure Rob gets your shout-out. Best of luck as you move on to the next stage of your training!

Rated 4 out of 5 stars

Electrical LVL2 Qualification

I registered with Access Training after seeing their advertisements about the shortage of electricians in the UK. After doing some research, I found that there is indeed a shortage, but the reality is more complicated. Finding your first job without practical experience can still be very difficult. For that reason, I believe the advertising can be slightly misleading, as it may give people the impression that completing the course will lead to immediate employment.

Once you register, expect to study seriously and independently. The webinars delivered by Rob are generally well explained, and he makes it clear that students must put in a considerable amount of work to pass the theory exams. You should not expect every piece of information to be spoon-fed to you.

However, the video quality was disappointing, with some recordings appearing to be very low resolution. Some of the teaching materials could also be improved. There were several occasions when I had to use external resources to properly understand topics that were not clear from the course materials.

Also asking for reviews after the end of webinars seems a bit too rushed,as the end of the webinars will not be the end of your experience with them,you will have a lot of work to go through with them later on,so asking for a reviews so early made me skeptical why they had so many positive reviews.
If you take a look at the reviews where people went further, they will point out the actual positives and negatives, same as I am doing.

Failing an exam is a bit costly, as each resit costs £50. After some research, other companies charge more, up to £100 per exam, but others only £25, so this is a positive.

Waiting times can be an issue. In my experience, it was possible to wait up to two months for another theory exam slot. Although this gives you plenty of time to revise, it can significantly delay your progress through the course.

After passing the theory exams, you move on to the practical training. I completed two weeks of training with Mark at the Welwyn Garden City centre. He was knowledgeable and supportive, but some of his explanations felt rushed. At times, other students and I were left just as confused after asking a question.

It sometimes felt as though students were expected to arrive with a strong understanding from the theory modules and webinars. Personally, much of the theory did not fully make sense until I was able to apply it during practical training.

The test equipment was modern and in good condition, but some of the simulation boards at the Welwyn Garden City centre were worn and could have been maintained better.

After completing the practical training, I booked the four-day assessment. I was assessed by Sheila, who was excellent throughout the process. She was professional, supportive and fair, and I have no complaints about the way she conducted the assessment.

Overall, the course is well structured and provides a large amount of learning material. The webinars, online resources and Google Drive materials supplied by Rob and the team give students a solid foundation. However, the quality of some recordings and teaching materials could be improved, and shorter waiting times for exams would help students complete the course more efficiently.

You should also expect to become familiar with BS 7671, Guidance Note 3 and several other books that may need to be purchased separately, as not everything is provided as part of the course.

Access Training can be a good starting point for someone who wants to enter the electrical industry, but it is not an easy or guaranteed route into employment. You will need to study independently, invest additional time and money, and actively search for opportunities to gain real-world experience.

July 16, 2026
Unprompted review
Rated 5 out of 5 stars

Stuart gas tutor

Great experience studying with Accesstraining
Academy I studied my plumbing NvQ now doing gas course it’s really helpful all tutor

July 23, 2026
Unprompted review
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Reply from Access Training

We love seeing students progress through their trade journey with us.
Thanks for training with Access Training—wishing you the absolute best with the rest of your course!

Rated 1 out of 5 stars

Branded as a "fast track" course. Far from it.

I'm currently doing my plumbing course. It has taken me 8 weeks to complete 2 weeks of theory training and exams as they take weeks to give you results and to book onto exams. The scheduling is poor.
Secondly, I have to wait another 2 months to complete my practical (should have been 3 weeks). I've had to book at different centers including London to get this done quicker, whixh will cost me a lot of money for hotels. ( Based in Manchester ). If I wait for a Manchester slot I will be waiting until November to do just 3 weeks of work. So 3 months of wasting my time.
Honestly the times in between for slots available is shocking for the money you pay. I would go somewhere where its more personal and gets it done quicker.
Supposedly this is a "fast track" course for career changers etc.
I will be waiting way over 6 months to complete this whilst not working and trying to get it done.
Poor communication, mis-leading, half the time I don't get a call back or an email.
Do better!
They could slot me into a spot in Manchester but only have 6 spots available, or wait another three months for the next spot 🤣🤣.

July 24, 2026
Unprompted review
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Reply from Access Training

Hi Jack

Thank you for taking the time to share your feedback

We are sorry to hear about your experience with scheduling and communication. Taking on a fast-track plumbing course is a big commitment and we pride ourselves on ensuring we accommodate the pace our students want to progress

We have reviewed your account and can see you are in communication with our Customer Service Team. We hope this gives you some comfort moving forward but please don't hesitate in calling us direct on 0800 345 7492 if you need any further support

Kind Regards

Rated 5 out of 5 stars

Nottingham electrician practical training

I have just completed the electrician practical training in Nottingham. The beginning of the 2 weeks was such a blur but I have left feeling that I have progressed massively.
There were hiccups over the 2 weeks but John, the trainer, didn't let anything phase him and he has given me the best chance of passing the practical assessment possible.

July 24, 2026
Unprompted review
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Reply from Access Training

Cheers for the review!

Going from a total blur in week one to feeling massive progress by the end is what it’s all about. John’s top tier up in Nottingham.

We’ll make sure he gets your shout-out. Best of luck with the assessment—smash it!

Rated 5 out of 5 stars

Week 1 training Leeds

Just finished my week 1 training at Leeds branch. Really enjoyed my week, Kev was brilliant, very friendly and helpful throughout the week, excellent Knowledge from a true professional plumber with loads of experience IRL. Facility is really well kitted out also, plenty of room to work.

July 20, 2026
Unprompted review
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Reply from Access Training

Thanks for the feedback!

Kev really knows how to break down the trade!

Thanks for training with Access Training—wishing you the absolute best as you keep pushing forward with your plumbing course!

Rated 5 out of 5 stars

Brillian tutors

Stuart S., Adam and Gareth at Welwyn Gardens been great very helpful and knowledgeable making everyone one of us feel comfortable this 5 stars is only aimed at Teachers as they were great and wish the best for them only recommended due to the teachers as the company itself makes it difficult to progress due to lack of communication… but other than these tutors are brilliant tutors.

July 24, 2026
Unprompted review
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Reply from Access Training

Thanks for sharing!

It’s fantastic to know that Stuart S., Adam, and Gareth made such a strong, positive impression on you at Welwyn Garden City.

We also really appreciate your candour about the communication issues you experienced. We know how important smooth coordination is when trying to progress, and we’ll definitely pass this feedback along to management. Wish you the absolute best with the rest of your training and career!

Rated 5 out of 5 stars

Stuart,Eden and Gary are really helpful…

Stuart,Eden and Gary are really helpful when I was doing practical gas training, definitely recommend 👍🏻

July 24, 2026
Unprompted review
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Reply from Access Training

Thanks for the feedback!

It's brilliant to hear how supportive Stuart, Eden, and Gary were throughout your practical weeks. Having three great instructors to rely on really helps keep the momentum going.

Thanks for training with us at Access Training—wishing you the absolute best with the rest of your gas journey!

Rated 5 out of 5 stars

Enjoyed the course

Enjoyed the course, was able to get some useful insights of how to install cisterns.

How to do a bathroom and low Carbon steel

Thank
Stewart and Ian Manchester,

July 24, 2026
Unprompted review
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Reply from Access Training

Thanks for taking the time to leave a review.

Picking up those specific, key insights on cisterns, steelwork, and bathroom installations makes a huge difference when you're out doing jobs in the real world. Glad Stewart and Ian looked after you so well at the Manchester centre.

Best of luck with everything moving forward in your plumbing career!

Rated 5 out of 5 stars

I’ve just finished my 2 weeks practical…

I’ve just finished my 2 weeks practical training with Simon Rose over at the Farringdon training centre, this is not Simon’s usual centre so appreciate him taking the journey over. Even though it’s only 10 days training, Simon has lots of experience and knowledge that helped me go from having 0 experience in electrics to feeling confident enough to book my practical exams. Cheers for your help Simon

July 24, 2026
Unprompted review
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Reply from Access Training

Thanks for the review!

Going from zero experience to feeling ready to tackle your practical exams in just 10 days is a massive achievement—fair play to you! Huge respect to Simon Rose for travelling over to cover the Farringdon centre and bringing all that top-tier knowledge with him.

We’ll make sure Simon gets your shout-out. Best of luck with those upcoming exams—you’ve got this!

Rated 5 out of 5 stars

Had a great time at the Southampton…

Had a great time at the Southampton centre while studying for my NVQ 2 in electrics. Mark is an outstanding trainer with many years of experience and tact in teaching. While delivering the lessons, he is able to relate them to life scenarios that further enhance your understanding of what is being taught.

July 13, 2026
Unprompted review
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Reply from Access Training

Thanks for the feedback!

Mark really knows how to bring the coursework to life with proper real-life examples, and his tactful teaching style makes a huge difference.

Thanks for studying with us at Access Training in Southampton, wishing you the absolute best as you keep pushing forward in electrics!

Rated 1 out of 5 stars

It seems I’ve got the short end of the stick

It seems I’ve got the short end of the stick. I started paying for this gas course on 23/05/2024, and I am still waiting to do part 2 of my practical training. Access has been very poor with communication and reaching out to me when cancellations occur. I have been constantly taking time off work to do this, which has caused a lot of financial burden. In total, I have taken 6 weeks off, with only 1 week actually doing my practical training. After I reach out, I’m given dates for a centre that is too far away for me (that’s if they even respond), and I’m expected to take more time off, which I cannot do. Dealing with this has sucked the life out of me. This was supposed to be a career change to improve my life. Instead, it feels like time and money wasted.

July 24, 2026
Unprompted review
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Reply from Access Training

Hi Bradley

Thank you for your feedback. Reading your experience is deeply disappointing especially around communication delays, scheduling issues and financial disruption you have experienced

We understand that travelling to a distant centre after repeated cancellations is not a great solution and we always aim to ensure local site availability

We have reviewed your account and can see you have had recent engagement with our Customer Service Team. If there is anything further you need from us please don't hesitate calling us direct on 0800 345 7492

Kind Regards

Rated 5 out of 5 stars

Completed my plumbing course in Cardiff…

Completed my plumbing course in Cardiff with Pete lansdown the plumbing legend. Great tutor very knowledgeable and takes his time explaining things. Definitely recommend the Cardiff centre.

July 23, 2026
Unprompted review
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Reply from Access Training

Thanks for the review!

Completing your plumbing course is a huge milestone, and having a top-tier tutor like Pete who takes the time to break things down thoroughly makes the whole journey so much more rewarding.

Glad to hear you had such a positive experience at the Cardiff centre. Best of luck as you step out into the industry with your new skills!

Rated 5 out of 5 stars

Stuart and Andy were brilliant

Stuart and Andy were brilliant. Good accomodation considering my bookings were messed up. Taught me a lot and learnt a lot through them! Thank you for a great week

July 13, 2026
Unprompted review
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Reply from Access Training

Glad to hear the team sorted out the accommodation glitch smoothly for you so you could focus on the training. Stuart and Andy are absolute class, and it's great to hear how much you learned from them over the week.

We’ll make sure the lads get your thank you, all the best moving forward with your trade!

Rated 5 out of 5 stars

Niamh helped me create me CV for my…

Niamh helped me create me CV for my change in career and, wow, she was excellent! I’m so impressed with how she transformed it for potential employers into something really professional and standout. Cheers, Niamh!

July 23, 2026
Unprompted review
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Reply from Access Training

Thanks for the feedback!

Niamh really knows how to take your experience and package it into a CV that properly stands out to employers. We're glad to hear how pleased you are with the transformation.

Thanks for training with Access Training, and wishing you the absolute best of luck with your new career path!

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