Ace Fx Limited Reviews 

Great service: booked a currency sale for some Omani Rials & took them to the London Bridge office. All good, except some of the new Omani notes I had been given were not on the Ace-FX system, so they could not initially identify them. Instead, I was given a receipt & the notes were sent to head office overnight for checking. As agreed, I had a call the next morning to say all were good, and when I returned to complete the sale, they gave me the new rate for the day, which improved the exchange in my favour. So, a slight hiccup, but couldn't have been solved in a more helpful & direct way, so I was happy with the service.

I ordered some Turkish lira on Monday, i was told it would be in the shop ready for collection after 3pm Wednesday
I got a call Wednesday morning, I was told their was a problem with their ‘tech’ can I come after 3pm. I said no problem, to be sure I’ll come on Thursday.
I came today ( Thursday ) to be told it was still in transit and they have no lira in stock
One wasted journey to Canary Wharf
I’ll think twice about using them again !!

I went to Canada Place Ace FX bureau in Canary Wharf during mid-day. The service was appalling. The manager of the office is even worse, as in only minutes, he managed to demonstrate very clearly that he is lazy, careless, arrogant and does not have a clue of what customer service means. I went to withdraw USD and they did not have either 1, 5 or 10 dollar notes and they did not care at all. How is it even possible? Are they not supposed to prepare for the day and ensure they have enough varied denominations? (this was a quiet day so clearly no excuse relating to volumes would be acceptable). The cherry on the cake is that this same incompetent manager was apparently not in the mood so decided to refuse to provide any dollars at all despite the fact I had pre-ordered online. This totally incompetent manager needs to be removed with immediate effect.

I've used a few FX firms over the years and ACE-FX are the best I've found. Rates are pretty competitive and their customer service excellent for home delivery

Loving their new 'bank transfer' way to pay; much more secure than giving debit card details

Guy told us exactly what we need to do including sending money in the post and was a very smooth transaction. If we ever need anything else exchanging will definitely use the service again!

Why have there been no reviews for a long time?

I've been using Ace-FX since 2016. My usual collection point is the Calbot Place branch at Canary Wharf. I've always had a positive experience with ACE. I've ordered mainly JPY online and collected it next working day. The rate I get is usually one of the better ones I've seen online when compared to other companies, however when I needed some Euros, the rate on the day was much better than what was shown online. I'm not sure about other currencies but next time if I need Euros I'll just pop in rather than reserve online. I've also used their buy-back service because I had some left over NOK notes, they bought it back for a good exchange which was great. Sometimes theres only 1 person working at the counter, and if it's a busy day it could take some time waiting. The customer service has always been very friendly and helpful. I'll just show them my confirmation email, ID, and within a second they'll have my envelope ready. They'll count the cash in front of you, and I'll pay via debit card. Spot on every time. Once it's safe to travel internationally again, I'll be back.

Lovely service, everything was ready for me and the lady was very helpful.

We used ace-fx for the first time and I was skeptical about the home delivery option. Our holiday money arrived very fast with no problem. Though the rates could be better!

Good rate and efficient service as always. Will continue to use.

There was a bit of a delay with my collection service. But the staff were very professional and apologetic. Had to wait a bit but eventually received my money and I was on my way. Thank you ACE-FX!

The guy in Canada place was very rude and aggressive. I asked him if I could exchange 1000 HK notes to smaller notes as a lot of places in HK don’t accept them due to too many fake 1000 HK notes on market.
He was shouting at me. You could refuse politely, but not shout at people.

25/Nov, Me->Ace, sell currency by post with my passport info, cost £6.60.
28/Nov, Ace->Me, request driving licence number.
28/Nov, Me->Ace, don't have driving licence.
29/Nov, Ace->Me, request tenant agreement.
29/Nov, Me->Ace, scanned and sent by mail.
2/Dec, Ace->Me, request util. or council bill.
3/Dec, Ace->Me, request CERTIFIED copy of passport and util. bill.
4/Dec, Me->Ace, sent by post, cost £13.55
6/Dec, Me->Ace, What's going on?
6/Dec, Ace->Me, Finally money transferred.

The transaction is completed after 9 trading days and it costs £20.15.
Their rate is fine. But I don't recommend the online transaction with ace-fx.
It could be pricey and too long.

Used acefx a few times, always had great service - excellent rates, helpful staff

While the rate was good, I was not quite happy with the fact that the rate online was lower than when I came into collect my euros. Bearing in mind, this was in the span of 15 mins, and the in store rate was much higher, ~1.2 versus the ~1.16 I got. And when I asked at the counter about this, I did not even get a response that made sense. I was told they have a higher rate online to draw customers in which was clearly not the case and I felt like I was being tricked a little.

Not only did I obtain a better rate than anywhere else, they delivered to my home and the communication was second to none. These guys are trustworthy and make the transaction super easy

The best around !!! Ace only for me

Very efficient service. My bank told me to go to Ace their rates are better.

I have used ACE-FX several times and always been with their customer services and efficiency.