Acronis Reviews 3,266

THIS IS A GREAT WAY TO STORE MY FILES. THE COMPANY HAS INTEGRITY. MY REPRESENTATIVE WAS KIND, PATIENT, KNOWLEDGABLE, AND MOST HELPFUL.

Needed to restore a full image from a defective HDD, to a SSD, worked as expected, no issues.

New exactly what to do an was very plesnt.

Acronis employees that I worked with were all very knowledgeable and quick to solve problems. Having worked with some of the smartest people in the world when employed I would place these guys near the top.

The technician was knowledgeable, experienced and ready to answer all my questions.

Buying and installing a perpetual license for ATI 2025 was very easy with no complaints. What does "erk" me is that pertetual licenses were dropped for an annual subscription until customer pressure and probably dropping sales forced Acronis to allow 2025 to be purchased. All good, but I now understand that a perpetual license for ATI 2026 will not be issued. Shame on you Acronis for not looking after your customers!! Sorry if this is incorrect info but as we're in 2026 I doubt it.
After Acronis response below:
1. An Annual subscription of £44 - discounted
2. £63 full annual price.
People may wish to skip a year (unless a discount is offered). Why are these companies so fixed on yearly profit when most customers are are looking for a "honest / reliable" company. Acronis is looking for profit not customer care.
Will remain with ATI until a better company is found.

Generally it works very well, and in the past I have used it successfully to recover both individual files and entire directories quite easily. The only problem I have is that occasionally I get a "file in use" message which causes Acronis to skip the file or directory on the current and subsequent updates, despite the file not being in use and checking out as intact when accessed directly. This problem seems to be more frequent since I have adopted Windows 11. ChatGPT thinks it may be the OS performing background operations and provided instructions on how to avoid it, but it has become more complicated than the old single button backup I got used to.

It's easy to create backups, and to restore specific data - altogether reliable. The one thing I find annoying is that when you load an external storage device, it doesn't list ONLY the backups on that device, but keeps and displays its own list, which includes backups that have been saved on other devices. This is a problem when assessing whether there is enough space available for a new backup, and what to delete. I already keep my own list. This is enough hindrance to make me look for another system.

I cannot determine whether I have made good, working setup selections. I do not know where to find guidance on strategies and options.

Does its job extremely well

Acronis tech support knew how to fix my two pronged problem. She connected with my computer and showed me how to regulate how many back ups I really needed so I did not have to enlarge my cloud back up

The company's representive was very prompt to offer a solution to my problem.
However the company's website needs to be improved - lots of clutter and not easy to find a contact.

Had some activation issues and they resolved them with professionalism and thoroughness.

Thales Felix was great, very patient and answered all my questions. A pleasure to deal with

I have been using Acronis for about 25 years. They constantly improve the value of their products, except for one thing: the software loading speed is abominable. That has not changed.

The tech support was incredible considering the hurdles he/we both had to face. I lost the original computer in a power surge and then lost the emergency boot disk in a move to another state. He was extremely patient and spent hours coaxing Acronis back to life, and was extremely diligent in following up on install issues.

Acronis products and the team are top notch!

It came with my 20 tb external hard drive and never worked worth a piece of crap I had on multiple computers and never worked as promised

Best software I've had the pleasure to use. Does its job quietly and without errors. Never bothers me but it's always there when I need it.

I spent 30+ years as a research computer science Ph.D. for various Silicon Valley companies so I do know my software!

What follows is my original review at 2 stars, upgraded to 4 stars after receiving Acronis’ response. I accept the explanation given - it is unfortunate that the original interaction didn’t provide the now sensible information:

I now realise that I was foolish to just think that backing up to the Acronis cloud would be good enough. I just hadn't realised how long it would take and how hit & miss the process would be, having had to repeat it several times, for lengthy sessions, before it finally worked.
I made contact with Acronis, only to be told they wanted screen shots of what was happening. They were serious!! They also suggested my broadband must be slow.
I've been using computers for roughly forty years, programmed, and dealt with reinstallations, crashes, hardware upgrades etc but I would never ever consider myself an expert.
What Acronis wanted wasn't possible because, for a start, the laptop wasn't working hence my efforts to reinstall my 2tb SSD from the saved version on the Acronis cloud. I explained everything. After, literally two 12- hour-plus sessions, and a few a bit shorter, I finally had a working laptop again. Acronis suggested it was a slow broadband connection - IT WAS NOT - at least I don't consider 900mbps a slow broadband.
So what was the problem - I still have no idea, nor do Acronis techs, but I now continue to save, not only to the Acronis cloud but also, to two external hard drives.
So, why do I pay for 5 computers with 5Tb cloud storage? I do not know and it seems to me that I should downgrade and save a lot of money from my next renewal.