Active Silver Reviews 865

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality and effectiveness across a wide range of uses, from skin issues like acne and eczema to healing cuts, burns, and even pet ailments. Many people highlight the natural ingredients and the positive impact these products have had on their health and well-being. The company's delivery service is frequently described as prompt and efficient, with orders arriving quickly and well-packaged. Reviewers also appreciate the clear product descriptions and the overall excellent customer service. However, some customers also noted issues with their orders not arriving or experiencing delays in delivery. A few people were dissatisfied with the company's response to their inquiries, particularly regarding product effectiveness or delivery problems. Additionally, some reviewers found the design of certain product containers to be problematic, leading to product waste or inconvenience.

What people talk about most

Product

Customers had positive experiences with product. Reviewers consistently praise the effectiveness and... See more

Quality

People report positive experiences with quality. Many consumers praise the products as effective, with some... See more

Delivery service

Consumers generally express satisfaction with the delivery service, frequently highlighting its speed and... See more

Service

Users describe positive interactions with service. Customers consistently praise the excellent and efficient... See more

Order

Reviewers mention positive feedback about order. Many customers praise the easy and straightforward ordering... See more

Based on these reviews

Rated 5 out of 5 stars

Another repeat purchase from Active Silver. Love everything about this company, it’s small, independent, their products are highly recommended, suit my adult acne prone, sensitive skin, use minimal, c... See more

Company replied

Rated 5 out of 5 stars

My scar from my recent hip operation is healing perfectly with the aide of Active Silver Magic Gel that My daughter thoughtfully bought for me. Its antibacterial, antifungal & antiviral, so its ke... See more

Company replied

Rated 5 out of 5 stars

Simple, easy to navigate website with a wide choice of products. Clear descriptions, good choice of sizes and transparency of ingredients. Also transparent about the shelf life of a product and how... See more

Company replied

Rated 5 out of 5 stars

Magic Gel is the only thing that helps my husbands severe eczema. The body butter with coconut is wonderful and smells gorgeous. It has helped with irritated skin. All your products that we’ve... See more

Company replied


Company details

  1. Health and Beauty Shop
  2. Manufacturer

Written by the company

Active Silver is the leading UK producer of Colloidal Silver, based in Berkshire and run by a Father-Daughter duo, Lucy Roberts and Dick Goodall. Together with our brilliant team of experts, we create all-natural products that are carefully created to deliver results, improving health, skin conditions and ailments in both people and animals. We are passionate about the healing benefits of Colloidal Silver - a liquid made of nano silver particles, suspended in ultra-pure water. It can be used as an extremely effective antibacterial, antiviral, antifungal and skin healing treatment. We use science and rigour to ensure our products are the highest grade, with over 30 years of expertise under our belts. All our products are handmade in small batches, so we know exactly what goes into each product, selecting only premium ingredients for their powerful natural benefits to deliver real results. Most of all, our aim is to help people (and their pets). Active Silver is proud to be a brand you can trust with products that work and get results. We believe in a personal service, and are committed to finding our customers the right product for their particular needs. We have an amazing community of loyal customers, and have built our brand on the learnings you have given us so far. We’d love to hear your story, so please do get in touch with us for advice or send your feedback here.


Contact info

4.8

Excellent

TrustScore 5 out of 5

865 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great stuff

Used this for dogs sore, red ear and it instantly relieved his itching. Great stuff

August 12, 2025
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Reply from Active Silver

That is great to hear thank you Joanne

Rated 5 out of 5 stars

great product


of ordering, quick delivery. first class product .Colloidal Silver my go to product that has many uses

August 11, 2025
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Reply from Active Silver

Thank you so much yes it is very versatile.

Rated 5 out of 5 stars

Fantastic products

Fantastic products
Me, my family and friends love Active Silver products, they're second to none! Their costumer service is excellent too. Highly recommended!

August 4, 2025
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Reply from Active Silver

Thank you so much.

Rated 5 out of 5 stars

Wonderful and natural products

Fabulous results from using the active silver eye drops in particular. These help calm and soothe my blepharitis and dry eye condition - are invaluable for my very easily irritated eyes. Don’t know what I’d do without this wonderful product. For me they are just as effective as prescribed eye drops with the advantage of being natural. So pleased I found them!!

August 4, 2025
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Reply from Active Silver

This is so great to hear thank you for your lovely review.

Rated 4 out of 5 stars

Products very good both for prevention and help.

Products very good.
Recommended to a neighbor who is having health diffs. She is trying silver product.
Had diffs getting into account with new email. No replies to phone, text.

July 30, 2025
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Reply from Active Silver

Thank you Sandra so pleased you like the products. I believe we have been corresponding over email and this is all sorted for you however if you still require help please do contact us again.

Rated 5 out of 5 stars

Brilliant- use on my Jack Russell & also for myself

Brilliant- use on my Jack Russell as he has a small wart by the top of his ear which he kept knocking running through hedges making it bleed and not healing now with this cream it is no longer a problem.
Also used it on my hand as I a dry patch - all good now after using the cream. Win win for us all.

August 4, 2025
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Reply from Active Silver

That is great to hear for you both thank you Julia

Rated 5 out of 5 stars

Silver ear drops

I bought the silver ear drops, they have worked wonderfully. Decreasing irritation and tinnitus. Thoughtfully packaged and delivered quickly, I will buy from them in the future.

August 4, 2025
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Reply from Active Silver

So pleased they have helped thank you for your review Kerry

Rated 5 out of 5 stars

Great service

Good delivery process and follow up support and advice given.

July 24, 2025
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Reply from Active Silver

This is great to hear thank you for your review Karen.

Rated 5 out of 5 stars

Excellent products and prompt delivery

Have used this company on many occasions and have never been disappointed, Majic Gel and Colloidal silver are excellent products

July 28, 2025
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Reply from Active Silver

Thank you Louise so pleased you like the products and for your continued support.

Rated 5 out of 5 stars

I have the uttermost trust in Active…

I have the uttermost trust in Active Silver products. I have on going foot problems and between hospital appointments have to dress my feet myself. I always use Active Silver, and on my last visit I was told that whatever I was doing to keep doing it as they were healing.

July 22, 2025
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Reply from Active Silver

This is so great to hear Christine. Thank you for your review.

Rated 5 out of 5 stars

Scar recovery & dementia sores…

My scar from my recent hip operation is healing perfectly with the aide of Active Silver Magic Gel that My daughter thoughtfully bought for me. Its antibacterial, antifungal &
antiviral, so its keeping my wound safe. I've also tried it for my Auntie, who has dementia & picks at sores on her arm. I see a huge difference in them too. I'll definitely be ordering more & sharing this on my support pages. Thank you all. 😊

August 7, 2025
Unprompted review
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Reply from Active Silver

Thank you so much for this wonderful review Shona!

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