3 or 4 years ago the contacts in the mini USB connector of my Samsung satnav's TA20 traffic antenna cable were worn out. The satnav itself was already a few years old but still worked perfectly. At t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
ActiveGPS are very efficient & very helpful as a supplier. I highly recommend them as a tech provider, with great product knowledge, the delivery was perfect, regular updates via email to me, easily &... See more
Company replied
Very clear website as I needed a dashboard mount for my very old nuvi sat and it was easy to find. Delivery was fantastically quick....2 days over a weekend, so excellent service as well
Company replied
Fantastic service. I had struggled for months trying to select a marine transducer and ActiveGPS were the only company I could find with an advice service. The questionnaire I needed to complete req... See more
Company replied
Company details
Written by the company
ActiveGPS.co.uk first launched on 31st March 2005, marking the beginning of our journey as a dedicated online retailer for GPS and satellite navigation products. More than two decades later, we remain incredibly grateful to the many customers across the UK and around the world who have trusted us with their purchases. Your support is genuinely appreciated. Our e‑commerce store serves both consumers and businesses, offering a comprehensive range of GPS‑based products, accessories, and maps. We proudly stock leading brands including Garmin, TomTom, BlackVue, Mio, Snooper, and Road Angel. We specialise in satellite navigation (sat nav) and GPS (Global Positioning System) technology. Our product range includes devices and accessories for cars and vans, motorcycles, trucks/HGVs, motorhomes, and caravans. We also supply a wide selection of GPS‑enabled equipment such as speed camera detectors, dash cams, handheld GPS units, marine chartplotters, and fishfinders. ActiveGPS.co.uk is a trading subsidiary of Active Alliance Limited. Company Registration Number: 05200677 VAT Number: GB 834 2222 57
Contact info
47 Caverstede Road, PE4 6EX, Peterborough, United Kingdom
- 01733 777623
- sales@activegps.co.uk
- www.activegps.co.uk
4.7
Excellent
471 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from ActiveGPS
We are delighted to hear you are pleased with your purchase and that you received fast delivery from us. Thank you for taking the time to leave a TrustPilot review.
Very quick delivery
September 12, 2023
Reply from ActiveGPS
We are pleased to hear you received your order very quickly from us. Thank you for taking the time to leave a TrustPilot review.
Great service and quick delivery,
Great service and quick delivery,
Kept me informed of the progress right to delivery 👍
September 11, 2023
Reply from ActiveGPS
Thank you for taking the time to leave a TrustPilot review. We are pleased to hear that we provided you with a great service, quick delivery and kept you informed of your order/delivery status.
Clear Great people.response and very helpful staff
Clear response and very helpful staff.
Assisted in arranging for me to pickup new battery late Friday a,noon. Standard of service other companies should aim to provide.
September 7, 2023
Reply from ActiveGPS
Thank you for taking the time to post such a positive, glowing TrustPilot review for ActiveGPS. We were pleased that we could facilitate the collection of your order from Leicester enabling to use it during the weekend.
Easy to order and quick delivery
September 5, 2023
Reply from ActiveGPS
We are pleased to read that you found our website "easy to order" and that you received "quick delivery" from us. Thank you for taking the time to post a TrustPilot review.
My Mistake
Ordered a replacement traffic cable for Garmin Nuvi.
Subsequently discovered that Trafficmaster provider was no longer active. Supplier did not advise me. So, my mistake and my original cable was still OK
September 4, 2023
Reply from ActiveGPS
After reading your review we put the direct question to Garmin. Garmin confirmed: "The customer will be able to receive traffic information when using the GTM 36 cable. Garmin offers traffic avoidance on “LMT/MT” Garmin sat navs via RDS-TMC. RDS-TMC (Radio Data System – Traffic Message Channel) works over the traditional analogue FM radio to inform you of delays and alternative routes". Did you already own a GTM 36? What was your original cable?
Fast delivery time and well packaged
August 28, 2023
Reply from ActiveGPS
We aim to package all goods with sufficient packaging to ensure they arrive with our customers' in the same condition in which they leave us. Thank you for acknowledging this fact and writing a TrustPilot review.
Fast and efficient…would buy again.
August 28, 2023
Reply from ActiveGPS
That is fantastic to read that you would buy from us again. Thank you for leaving a TrustPilot review.
Helpful advice and fast delivery.
Very helpful customer service in identifying replacement parts and quick delivery.
August 31, 2023
Reply from ActiveGPS
Thank you for leaving a TrustPilot review. We are pleased to read we provided you with "helpful customer service" and "quick delivery" of your order.
After purchasing a power lead for my…
After purchasing a power lead for my Garmin I found the lead faulty. Active GPS don't take the returns for the product they sell and hand over all warranty work back to Garmin UK . If I had know this I would have bought elsewhere. Absolutely no help whatsoever to resolve the issue and Garmin are just as useless. Two weeks after contacting Active GPS they seem to have washed their hands of it and just let Garmin deal with it . I would definitely not purchase anything from them again and I will try to find a seller who actually stands over the product they sell. The fact of the matter is that almost two weeks on there has been no progress to fix or replace the lead . shocking poor service from the seller and Garmin and I will definitely be letting everyone who i know that rides motorbikes the poor quality and service from both parties !!
August 25, 2023
Unprompted review
Reply from ActiveGPS
Your review is factually inaccurate. We do accept returns, however your return was for repair and/or replacement of the Garmin power lead which you suspected to be faulty. We confirmed to you that we do not have testing facilities for this hardwire power cable. The Garmin power lead would ultimately need to go to Garmin for testing and a repair or more likely a replacement would then issued. During the course of the four emails that we sent to you regarding this issue we confirmed two options to you. You could either send the cable directly to Garmin, which Garmin themselves (as the manufacturer) offered you or return the power lead back to ourselves to be sent to Garmin for testing and repair/replacement. You have so far opted to send the power lead back to Garmin. Our offer to send the lead back to ourselves for repair/replacement (as required) still stands. If you would like to use this option please reply to the last email we sent to you dated 1st September 2023.
Reply from ActiveGPS
We are pleased that you found ordering online via our website to be easy and that you order was delivered on time. Thank you for taking the time to leave a TrustPilot review.
Fast delivery highly recommended
August 24, 2023
Reply from ActiveGPS
Thank you for your TrustPilot review. We are please that we are "highly recommended" and that you received your order via fast delivery.
Reply from ActiveGPS
We are pleased to read that your experience of ActiveGPS was "Good communication, price good, easy website". Those attributes and a more are cornerstones of what we strive to provide our customers. Thank you for taking the time to leave a TrustPilot review of your experience buying from ActiveGPS.co.uk.
Reply from ActiveGPS
Thank you for taking the time to write a TrustPilot review for your recent purchase from ActiveGPS. Good to read you received good service from us and that the product your purchased work fine.
Reply from ActiveGPS
We are delighted to read that you are a "Very happy customer". We are pleased you order arrived on time with fast delivery. Thank you for taking the time to write a TrustPilot review.
Reply from ActiveGPS
Good to hear you received your order very quickly and that the product works well.
Ordered an urgent item from ActiveGPS…
Ordered an urgent item from ActiveGPS on Friday for a before 9.00am next day Saturday delivery. Package delivered 8.45am Sat. OEM product was as described. Excellent service. Would buy from them again.
August 18, 2023
Reply from ActiveGPS
That's fantastic to read your order was delivered before 9am on Saturday. We pride ourselves on selling only genuine OEM (Original Equipment Manufacturer). Unlike other retailers/selling platforms we don't sell third party products, maps and accessories. We hope to serve you again in the future. Thank you for taking the time to review your recent order and its delivery.
Reply from ActiveGPS
We are pleased to read that we provided you with very good advice and a fast and helpful service. Thank you for taking the time to review your ActiveGPS purchase.
Reply from ActiveGPS
We are pleased you received your order within 24 hours. We aim to dispatch orders the same working day (up to 4:30pm) in which they are placed. Thank you for taking the time to leave a TrustPilot review based on your experience buying from ActiveGPS.co.uk.
Reply from ActiveGPS
Thank you for naming us as a "Professional company". We are pleased your order Professional company and the ordered item was exactly as described. Thank you for taking the time to write a TrustPilot review.
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