Activeutilities Reviews 

*Note: Also posted this review to Google Reviews*

Rip off of a company, and they have the monopoly in the apartment building I live in. Have no choice to choose a more suitable option because it's an embedded network. Was charged for HVAC when we never used it during winter which was bad enough, now that we have to use it (partially during the day & at night) because it's starting to warm up... Our bill is through the roof! Literally has DOUBLED since our last bill!!!

We never got charged this much when we ran AC at 16 degrees all summer where we were previously (it actually was significantly less and a different company)! Even heard that other residents in this building have complained about the high prices.

I would definitely think twice if you find an apartment that uses Active Utilities as their utility provider!

I live in a studio alone, and the electricity bill is 400 Australian dollars a month. Is it very magical?

Rips off customers, been away for 2-3 weeks yet I received a 190 dollar bill.

My experience with Active Utilities has been terrible, and I urge anyone considering a building they service to think twice.

Despite being away for three weeks with minimal power use, bills inexplicably increased by 2.5+ times.

They don't offer smart meters which causes a headache when comparing on the government provided service, and even if you switch to another provider, Active Utilities charges you a fee to do so.

Adding to the frustration, power costs within the same building are wildly inconsistent, with smaller apartments often paying significantly more than larger ones.

This company is simply not worth the hassle.

Active utilities only exist because of Victorian embedded networks where they are able to rip off consumers who have no option to change suppliers.

This is a disgrace for Victorian apartment owners and is something that must change.

Massive breach of privacy, liars, thieves, lazy and incompetent.

Unfortunately had to use this company for electricity as it was the only choice for the apartment I was renting. Bills were extremely high, sometimes up to $196 per month, even though I lived alone and was at work 5 days per week. I was also told that as it was part of an “embedded network” they were unable to apply any concession to my account, even though my new energy provided is the same and does accept my concession card. I was also charged a $59 disconnection fee and received a further bill for $15 over a month after I moved out and had turned the main switch off before leaving the apartment. Definitely do some research as to whether this company is used as the energy supplier before signing any leases!

Active utilities wrongly disconnected the power in my apartment. At this moment, it has been 10hrs and after 7 phone calls, still no result. Its extremely unacceptable and inefficient! We're as occupants dont have no other choice of provider. Unbelievable! I'm totally freezing and getting a cold, and have to throw hundreds dollars worth of food in my fridge!

I highly recommend Active Utilities. Our NBN was up and working so quickly, and they offered great support service to us through the whole process.

We moved into a new apartment complex and were able to get our Active Utilities NBN connected up and going on the same day. Even got a follow up call. Brilliant service!