ADCB Reviews 479

So poor customer service plus bank it’s self , after when they arrange the days for my loan literally after they block my main debit card , I have no bank other than adcb , and I can’t use my money , I have called to ADCB almost a week, where no resolved issue, they keep telling me that I have activate account but I can’t use from my side , I have tried everything, online banking, transfer money , withdraw money, use card itself for payments , but no , I’m calling them and waiting for hours and they told me to change pin which I did , remove from my update in Apple Pay , after 4 days they give me new card , they said it’s active for online banking, BUT NO , same issues, idk what they are doing there and how they are working, BUT IT WAS BIGGEST MISTAKE TO JOIN THIS BANK , I can’t wait to go out of this bank , so ppl I don’t recommend u this ADCB BANK ,THEY KNOW HOW TO TAKE MONEY FROM U BUT WHEN ITS COME TO PROBLEM WHICH I HAVE FACED THEY CANT FIND OUT ANYTHING AND KEEP U WITH NO RESPOND

Very poor customer service. If you call the toll free number you need to wait for 20-30 minutes and finally the problem also will not be resolved. Mailing them is another extreme they won't respond it. Am writing for them for a reversal from May 2024, but no response still am getting over limit fine. Very poor service.

Honestly i m very happy with them! I was scammed of 215 dirh ! Dono how… the bank immediately saw the transaction and blocked the card! Luckily i had min spent per day set to 400 so even if the want to take more they couldn’t. I love this about adcb that i can have limits and even if scammed, they give me money until the solution was solved. So not to lose a customer this is impressive! I can only say they are the most trustworthy in uae and I am not changing them!

I received great and efficient service with a smile from Nada Omer at the ADCB branch in Abu Dhabi mall. It was nearly closing time when I walked in with my request for bank statements and she was patient with all my questions and completed my request while remaining smiling and being polite and courteous throughout.

I used ADCB Bank account for almost two years and did very good transactions. But recently, without even sending an OTP number to my phone, almost AED 4500 was credited from my account to another account without my permission. I came to know about it because of the short message that came from the bank. At that moment, I took action and the amount was held. From that day to today, I went to the bank several times but did not receive any reply and they did not show any concern about this. Even though this amount was withdrawn without my permission, the bank has no responsibility. Does not take. An organization that does not take any responsibility for money. The service is very disappointing. I do not recommend this bank to anyone. #CheapService #CheapCustomerService #VeryDissapointed #UnsecuredBank

Worst bank by far
I had a good start at the beginning then everything going worse and worse
Recently my debit card amounts been blocked without my notice then they release it then they block then they release some
Customer service team is useless they only stay to send emails to where we collection or accounting team with no span of control

Horrible communication with no follow up

They call only when they have offers for credit cards etc

I was very happy with the teller who assisted me with a huge amount withdrawal in ADCB MOE Branch. Joy Castro handled my query and she was entertaining, gave me some tips how I can use the point system for paying the bills and some useful tips with regards to my banking. She demonstrated well customer service towards me and made my stay happy.

Slow and Overpriced International Transfers with ADCB

I recently used ADCB for an international transfer, and I am incredibly disappointed with their service. I opted for the "Our" option, expecting it to cover all fees, but I was shocked to see a 105 AED charge for correspondent bank fees on top of the 21 AED SWIFT/Telex fee. That’s an excessive total of 126 AED just to send money!

To make matters worse, they told me the transfer would take 3-4 working days to reach the beneficiary. In today’s digital age, this delay is unacceptable! When I use other services like the C3 app powered by RAKBANK, my transfers are processed instantly and with fees as low as 15 AED. The difference in both cost and speed is huge.

ADCB really needs to step up its game in terms of international transfers. If other banks can process transfers quickly and for much lower fees, there’s no reason why ADCB shouldn’t offer the same level of service. Until they make improvements, I will definitely be looking for more cost-effective and efficient alternatives for my transactions.

My online banking is blocked since one month, I am going to the branch back and forth called helpline multiple times. They keep on saying 2 to 3 days more.
Horrible experience
They renewed my 365 card and charged me blindly without any notification.

Very poor experience. taking a loan is hell of a process. 0 empathy no sense of urgency even if i already told the agent why it is so urgent still they maximized their turn around time if not even taking longer. i felt discrimated by trying to escalate the matter as i am not allowed to talk to manager because im just taking 50k loan. they exploit the urgency and forced me to take credit card along with a loan as it require an approval not taking it. this is the worst experience with them. i never expected this to happen as im banking with them for 8 years.

I have had an incredibly frustrating experience with ADCB Bank that I cannot recommend them to anyone. From the moment I attempted to request a deferment for my Personal Finance installment, the lack of communication and disorganization was appalling.

Despite my numerous requests and providing all necessary documentation, including my medical reports and pay slips, I received minimal assistance and no follow-up. I even attached previous correspondence that went unanswered, yet the bank continued to ignore my pleas for help.

The stress this situation has caused is unbelievable. It feels like they don't care about their customers or their concerns. If you value your time, money, and peace of mind, steer clear of ADCB Bank. I am seriously considering escalating this issue to the relevant authorities, as their customer service is the worst I have ever encountered.

Do yourself a favor and choose a bank that values its customers and provides efficient service!

I don't even think they deserve the one star I gave them, it was only given so I could write this review.

The good service I am happy and happy with Salam alqubaisi

Looks they don't maintain KYC document or contact number of clients properly they are still sending SMS for fund transfer for the company which i left 6 years before and don't have any contact with them.

Very sad about there’s working teams, more than 15 days finished for tried license renewal in the account, but still not fixed, I really hate it, thank you

This bank doesn't care of their customers and the officers are incompetent . Lossing money almost get bankrupt because their are incompetents .
Stay away from this bank , worst ever seen .

Unsecured bank - ADCB
I lost AED: 28,679.96/- and bank is just saying its becuase of fruaders we cant do anything on that.

Miss aysha alkabi in HBZ brach has give me excellent service

Cash deposit on own account did on Saturday and still not credited to account it was really necessary for me to credit on my account poor banking disappointed

ADCB Credit Card Scam – Beware!

I’ve had a frustrating experience with ADCB’s credit card. I missed the full payment for one month, but I made the minimum payment. The next month, the bank charged me a finance fee of 870 AED. The following month, I paid the full outstanding amount before the due date, but they still charged me 359 AED in finance fees.

Despite sending multiple emails to their customer service, the issue remains unresolved. Over time, I’ve lost nearly 1,200 AED due to these unjust charges.

To anyone considering applying for an ADCB credit card, think twice! This bank is not transparent with their finance charges, and it’s been an incredibly stressful experience trying to resolve this.

Please be cautious and consider other options before getting involved with ADCB!

Bad and useless - poor competency, mediocre customer service, incapable of helping with fraud investigation.