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ADHD360 Reviews 14,134

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, kindness, and understanding, making them feel at ease throughout the process. The service is frequently described as excellent, with many appreciating the efficiency, ease of use, and overall positive user experience. People often highlight the thoroughness of assessments and the supportive nature of the customer service. However, some customers also noted issues with response times, experiencing delays in replies and feeling unheard when needing to reiterate information to different agents. A few people were dissatisfied with the post-diagnosis support, finding it difficult to receive help and experiencing poor communication, particularly concerning prescription management and inaccurate letters sent to their GPs.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers highlight the staff's... See more

Service

Clients share positive opinions on service, with many praising the speedy, kind, and transparent process for... See more

User experience

Customers had positive experiences with the user experience. Many reviewers found the onboarding and... See more

Customer service

People report positive experiences with customer service. Many customers appreciate feeling listened to and... See more

Response time

Reviewers highlight ambiguous aspects of response time. Some customers experienced very quick turnaround... See more

Based on these reviews

Rated 5 out of 5 stars

I couldn’t have had a better experience and cannot speak highly enough of Shahinoor Islam. He was so helpful and made me understand the whole process without any stress or added extra anxiety. I... See more

Company replied

Rated 5 out of 5 stars

NHS waiting list for ADHD assessments are very long! The process has been much faster with right to choose pathway. ADHD 360 were recommended to me. Having a late diagnosis (at the age of 49) has mean... See more

Company replied

Rated 5 out of 5 stars

My whole onboarding & assessment process was excellent. The online systems are great and easy to use. Mel took the time to call and talk to me after showing initial interest (every other provider simp... See more

Company replied

Rated 5 out of 5 stars

I had my ADHD assessment with Claire Matthews and honestly couldn’t have asked for a better experience. From the start, she made me feel understood and completely at ease, which is not somethin... See more

Company replied


Company details

  1. Mental Health Clinic
  2. Mental Health Service

Written by the company

ADHD 360 is a private Mental Health Clinic that focuses on ADHD. We offer world-class treatment and care for ADHD at affordable prices across the UK. We work with patients both privately and with the NHS to provide specialist Mental Health Services, focused on getting your ADHD as controlled as we can, as quickly as we can!


Contact info

4.8

Excellent

TrustScore 5 out of 5

14K reviews

5-star
4-star
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2-star
1-star

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Rated 5 out of 5 stars

So glad to finally have answers

So glad to finally have answers, and to start my medication, thank you too all involved

April 10, 2026
ADHD360 logo

Reply from ADHD360

Good morning,

We are glad that we could provide answers and support you in starting medication. Thank you for your feedback.

ADHD-360 Team

Rated 5 out of 5 stars

A truly life changing service

A truly life changing service. efficient and understanding clinicians, smooth service and admin, great communication and easy to use patient portal. Amazing care

April 17, 2026
Unprompted review
ADHD360 logo

Reply from ADHD360

Good morning,

We are happy to hear that our efficient service and understanding clinicians have been life-changing for you. It is great you found our communication and patient portal easy to use. Thank you for your feedback.

ADHD-360 Team

Rated 5 out of 5 stars

Excellent

William was fantastic, put everyone at ease straight away, explained everything thoroughly. Wonderful with our young man.

April 17, 2026
ADHD360 logo

Reply from ADHD360

Good morning,

We appreciate you sharing this feedback. We are glad to hear that the explanation was thorough and everyone felt at ease.

ADHD-360 Team

Rated 5 out of 5 stars

Quick and easy process to get a…

Quick and easy process to get a diagnosis :) without the years of CAMHS wait list times!

April 10, 2026
ADHD360 logo

Reply from ADHD360

Good morning,

We are happy that you found our diagnostic process quick and easy. Thank you for the feedback.

ADHD-360 Team

Rated 5 out of 5 stars

Quick assesment

Very friendly assessment and very fast

April 10, 2026
ADHD360 logo

Reply from ADHD360

Good morning,

We appreciate your feedback and are pleased that you found our assessment process friendly and efficient.

ADHD-360 Team

Rated 5 out of 5 stars

Highly recommend Dr. Andy Roberts for ADHD360 support

I had a great experience with Andy Roberts. He was professional, understanding, and really took the time to listen. The assessment was clear and thorough, and I felt supported throughout. I came away with a much better understanding of my ADHD. Highly recommend.

April 17, 2026
ADHD360 logo

Reply from ADHD360

Good morning,

We are happy to hear that you had a great experience and that the assessment was clear and thorough. It is great you felt supported and gained a better understanding. Thank you for your feedback.

ADHD-360 Team

Rated 5 out of 5 stars

Hyper-focussed

Fast, profesional service. Clear information and a fantastic team, making this a stress free and brilliant service.

April 17, 2026
ADHD360 logo

Reply from ADHD360

Good morning,

We appreciate your feedback and are glad to hear you received fast, professional service and clear information from our fantastic team.

ADHD-360 Team

Rated 5 out of 5 stars

Courtney long was amazing with me

Courtney long was amazing with me, I can't stand video calls and she made it as easy as possible for me and I managed to complete my assessment

April 10, 2026
ADHD360 logo

Reply from ADHD360

Good afternoon

We're happy to hear that your assessment went smoothly. We appreciate you sharing how the team member made the video call process easier for you!

Katy
ADHD-360 Team

Rated 5 out of 5 stars

Kind, friendly, compassionate

Kind, compassionate and understanding.. Emma was friendly and fantastic, and i feel like im in good hands!

April 17, 2026
ADHD360 logo

Reply from ADHD360

Good afternoon

We appreciate your feedback and are so glad to hear that you feel like you're in good hands! We are pleased you found your clinician kind and understanding.

Katy
ADHD-360 Team

Rated 5 out of 5 stars

Amazing work

Amazing work

April 17, 2026
ADHD360 logo

Reply from ADHD360

Good afternoon,

Thank you for your feedback. We appreciate it.

Katy
ADHD 360 Team

Rated 2 out of 5 stars

Left unheard, again.

I have written a review before, and fair play to ADHD360, they personally contacted me and sorted out my problem. I had issues with my prescription, and had no resolution for a month, but the very understanding Katy got in contact and resolved everything with me.
Unfortunately, since then, I have experienced another issue as nothing was fixed permanently (and I was not made aware of future options to deal with this issue by myself).
I contacted Enquiries to figure this out properly, but I am experiencing significant delays in response times (days to get a reply) and I have been dealt with by two different people so far. The latter would be fine if they read the thread for context, as I understand many hands make light work, but the last email I received completely ignored everything I (and their colleague) said previously -- forcing me to reiterate everything, and once again leaving me frustrated and feeling unheard by ADHD360.
I initially had a wonderful experience with my assessing clinician, and as a result I have previously recommended ADHD360 to others, but I have since learned that getting any help beyond that is made to be a mammoth task.
I am unhappy with how disconnected I feel now that I am not being actively monitored, and it is disheartening from an otherwise good clinic.

April 17, 2026
Unprompted review
ADHD360 logo

Reply from ADHD360

Good afternoon,

We appreciate you sharing your experience and we're sorry to hear about the ongoing issues and communication delays. We'll investigate this and ensure better coordination. It's important to us that everyone feels supported, and we'll address the issues raised.

Please send an email to enquiries@adhd-360.com with the subject line 'FAO PALS Team' and the team will pick this up after the weekend.

Katy
ADHD 360

ADHD-360 Team

Rated 5 out of 5 stars

our first step to understand

Suzanne helped us to feel comfortable and at ease to open up about our situation and how we felt about ADHD. She is a kind and helpful person who made my daughter feel more understood and gave us hope.

April 17, 2026
Unprompted review
ADHD360 logo

Reply from ADHD360

Good afternoon

We're happy that you felt comfortable opening up and that your daughter felt understood. It's great to know we gave you hope, and we appreciate your feedback.

Katy
ADHD-360 Team

Rated 5 out of 5 stars

Yoyt Raheloo is my allocated worker and…

Yoyt Raheloo is my allocated worker and she is fabulous
5 stars 🌟 from me

April 16, 2026
Unprompted review
ADHD360 logo

Reply from ADHD360

Good afternoon

We're happy to hear that you had a fabulous experience with your allocated worker. Thank you for sharing your feedback with us!

Katy
ADHD-360 Team

Rated 5 out of 5 stars

Surprisingly straightforward, could do with fewer forms

Some of the initial forms were a bit of a challenge for me; it took me a while to get around to them, I am talking weeks. They could offer the option to go through the forms in a conversational way, or provide it as an additional service for those who really struggle with them. The assessment itself was surprisingly and pleasantly straightforward. I was expecting more drudgery after the assessment and before the titration. So very pleased, that wasn't the case.

April 17, 2026
ADHD360 logo

Reply from ADHD360

Good afternoon

We're happy to hear the assessment and post-assessment process were straightforward for you. We'll explore options to make initial forms easier, such as conversational formats, to better support those who find them challenging.

Katy
ADHD-360 Team

Rated 5 out of 5 stars

Relieved, Reassured and Validated

I was so anxious leading up to my appointment and now I feel so validated and relieved to have been diagnosed, I am so excited about the future and feeling a bit better. My assessor was obviously very experienced and knowledgeable on the subject at hand and made me feel at ease very quickly.

April 17, 2026
ADHD360 logo

Reply from ADHD360

Good afternoon

We're happy to hear you feel validated and relieved after your diagnosis. It's great to know your assessor's experience and knowledge put you at ease. We appreciate your feedback and are glad you're excited about the future - we are too!

Katy
ADHD-360 Team

Rated 5 out of 5 stars

My experience was lovely

My experience was lovely, Sarah Proctor, who assessed me was amazing. Very kind and helpful.

I feel a lot more confident in my future now and really appreciate this service!

April 17, 2026
ADHD360 logo

Reply from ADHD360

Good afternoon

We appreciate your feedback and are so glad to hear that you had a lovely experience and felt supported. We are happy that you feel more confident about your future.

Katy
ADHD-360 Team

Rated 5 out of 5 stars

Claire Matthews assessment

I've just had my adhd assessment with Claire. she was really friendly, very supportive and explained everything really clearly to me using her own experiences which i appreciated. I feel a lot happier now she has explained what my symptoms and this diagnosis means, and how medication will help me. overall a really positive experience from someone who genuinely cares.

April 17, 2026
Unprompted review
ADHD360 logo

Reply from ADHD360

Good afternoon

We're happy to hear that you found the assessment supportive and clear. It's great to know that sharing experiences was appreciated and that you feel more positive about your symptoms and diagnosis. Thank you for your feedback.

Katy
ADHD-360 Team

Rated 5 out of 5 stars

Helpful

Despite the non-ND friendly registration process in regards to completing 10+ lengthy forms, the assessment itself was ND friendly and accommodating. The assessor was kind, respectful, understanding and made a comfortable environment in the online clinic.

April 10, 2026
ADHD360 logo

Reply from ADHD360

Good afternoon

We appreciate your feedback. We're happy to hear the assessment was neurodivergent friendly and accommodating, and that the assessor was kind, respectful, and understanding. We'll be sure to review the registration process.

Katy
ADHD-360 Team

Rated 5 out of 5 stars

Good experience

Good experience, Suzanne was very helpful and patient. I felt as ease. Would highly recommend

April 9, 2026
ADHD360 logo

Reply from ADHD360

Good afternoon

We appreciate your feedback and we are pleased that you felt at ease, and that the clinician was helpful and patient.

Katy
ADHD-360 Team

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