Admiral travel insurance stepped in after Jet2 failed to refund our cancelled holiday to Cyprus due to the attacks on the British army base. Their staff were very understanding of the situation we w... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Wanted car insurance, got car insurance with no fuss or ridiculous, over intrusive questions, so I'm very happy. Considering the named driver had no experience when I applied I thought the price was v... See more
Company replied
Paul who assisted us was one of the best helpers I have experienced. He explained so clearly and was so kind to an 85 yr old. The cost of our insurance was excellent In fact we did ask if we had to c... See more
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It was bought through a comparison site, and was very straightforward. This is the first time I have used Admiral insurance. I was previously with quote me happy . Com which is an online only platform... See more
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Company details
- Insurance Company
- Auto Insurance Agency
- Home Insurance Agency
- Insurance Agency
- Pet Insurance Company
- Travel Insurance Company
Written by the company
Admiral was launched in 1993 and is now one of the UK’s largest providers of insurance. As well as car and home insurance Admiral offers black box insurance with Admiral LittleBox and is the home of MultiCar for households with more than one car to insure. For anyone who has to insure their home and their car, Admiral offers MultiCover, designed to cover all your vehicles and home on a single policy giving you a discount on your premium and the ease of one renewal date. Whatever the type of insurance, Admiral’s aim is to give great service and value for money to UK consumers.
Contact info
Tŷ Admiral, David Street, CF102EH, Cardiff, United Kingdom
- www.admiral.com
4.5
Excellent
151K reviews
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Reply from Admiral Insurance
Hi Stephen!
Thanks for sharing your feedback. We’re really pleased to hear you found the price competitive and everything easy to follow. Making our cover clear and straightforward is exactly what we aim for 🙌.
Stay connected on our socials for helpful tips and the latest updates 👉🏼
https://www.facebook.com/admiralUK
@admiral_insurance_uk
Admiral Social Media Team 💙
New Customer.
Documentation is clear.
Helpful staff who act with good motivation.
Getting through by phone not bad.
People approach works,less robotic than last insurer- who was still ok.
April 18, 2026
Reply from Admiral Insurance
Hi Harold!
Thanks for sharing your feedback. We’re really pleased to hear you found our documentation clear and our team helpful. It’s great to know getting through by phone wasn’t an issue, and that you appreciated our more personal, human approach. We really appreciate you choosing Admiral 😊.
Connect with us on our socials for handy hints and helpful advice!👉🏼
https://www.facebook.com/admiralUK
@admiral_insurance_uk
Admiral Social Media Team 💙
One very happy customer.
I thought everything was easy and straightforward, my policy was easy to set up i had no problems what do ever.
And i would recommend Admiral to family and friends.
April 21, 2026
Reply from Admiral Insurance
Hi Carlos!
Thank you so much for your kind feedback! We’re really pleased to hear you found everything easy and straightforward, and that setting up your policy was hassle‑free. It means a lot to know you’d recommend Admiral to your family and friends , we really appreciate your support 👌.
Stay connected on our socials for helpful tips and the latest updates 👉🏼
https://www.facebook.com/admiralUK
@admiral_insurance_uk
Admiral Social Media Team 💙
Avoid the claim process is broken and frustrating,
Don’t use this company for your travel insurance, it’s extremely complicated and frustrating, they only let you claim through their online broken portal, I submitted the documents I thought they needed as it’s not clear what they want, I pressed send three times it kept reverting back to submit your documents, I waited and waited past the ten working days and had to contact them, I was apologised too and he said he would tell them and prioritise the process, again I waited over the ten working days, nothing, I contacted them again, the next day I received an email explaining what is required and that they hadn’t received anything, but a no reply email and told to use the rubbish broken portal again, now saying how busy they are and could take up to twenty days, I think they are stalling so my yearly policy runs out and that will be the end!
Avoid this company at all cost, they are definitely NOT with you every step of the way
April 22, 2026
Unprompted review
Reply from Admiral Insurance
Hi Rob.
We're sorry to hear about the difficulties you've experienced with your travel insurance claim and the online portal. We understand your frustration with the delays and the document submission process. We appreciate you bringing this to our attention, and we'll share your concerns and feedback with our team for review and improvement. Please email us your policy details to allow further investigation.
ReviewFeedbackSupport@admiralgroup.co.uk
Thanks,
Georgia
Very convenient and easy to purchase…
Very convenient and easy to purchase your product.
April 21, 2026
Reply from Admiral Insurance
Hello, Thanks for your review. We’re pleased to hear you found it convenient and easy to purchase your policy Stay connected on our socials for helpful tips and the latest updates!
Facebook – https://www.facebook.com/admiralUK
Instagram - @admiral_insurance_uk
Admiral Social Media Team 💙
The sales person was first class
The sales person was first class. I'm a little hard of hearing, I told him, and he spoke slowly and clearly for me. Also your prices are remaining lower than most.
April 21, 2026
Reply from Admiral Insurance
Hi John!
Thank you so much for sharing this lovely feedback. We’re really pleased to hear our sales colleague took the time to speak slowly and clearly, and made sure you felt comfortable throughout, that kind of care really matters to us. It’s also great to know our pricing continues to compare well. We really appreciate you choosing Admiral 😊
Connect with us on our socials for handy hints and helpful advice!👉🏼
https://www.facebook.com/admiralUK
@admiral_insurance_uk
Admiral Social Media Team 💙
Brilliant Basics
Easy simpke ckear process to add or change detsils to my multi car policy. competitive pricing. No stress
October 25, 2025
Reply from Admiral Insurance
Hi Neil!
Thanks so much for the great feedback. We’re really pleased to hear you found it easy, simple, and clear to add or change details on your multi‑car policy. It’s great to know the pricing felt competitive too, making things straightforward and stress‑free is exactly what we strive for 🙌
Stay connected on our socials for helpful tips and the latest updates 👉🏼
https://www.facebook.com/admiralUK
@admiral_insurance_uk
Admiral Social Media Team 💙
Reply from Admiral Insurance
Hi Sara!
Thank you so much for sharing your feedback. We’re really pleased to hear that you’ve always been able to reach us on the phone and that our team has been so helpful. Providing reliable support and being there when our customers need us most is something we take great pride in, so it’s lovely to know that’s been your experience 😊.
Connect with us on our socials for handy hints and helpful advice!👉🏼
https://www.facebook.com/admiralUK
@admiral_insurance_uk
Admiral Social Media Team 💙
The price and how simple the process of…
The price and how simple the process of having my insurance cover
April 21, 2026
Reply from Admiral Insurance
Hi Kelvin!
Thanks for sharing. We’re really pleased to hear you were happy with the price and found the process of getting your insurance cover simple and straightforward. Making things easy and hassle-free is exactly what we aim for 👌.
Stay connected on our socials for helpful tips and the latest updates 👉🏼
https://www.facebook.com/admiralUK
@admiral_insurance_uk
Admiral Social Media Team 💙
Verry good!
April 21, 2026
Reply from Admiral Insurance
Hi Cristian-marian!
Thank you so much for your fantastic feedback. We’re absolutely delighted to hear you had a very good experience. It really means a lot to us, and we appreciate you taking the time to share it 😊
Connect with us on our socials for handy hints and helpful advice!👉🏼
https://www.facebook.com/admiralUK
@admiral_insurance_uk
Admiral Social Media Team 💙
Fantastic staff member processed me in…
Fantastic staff member processed me in super quick time, pleasant, courteous and do helpful
April 16, 2026
Reply from Admiral Insurance
Hi Anne!
Thanks so much for the lovely feedback. We’re really pleased to hear our team member was pleasant, courteous, and able to help you so quickly, we’ll be sure to pass this on 😊. Safe travels 🛩️.
Stay connected on our socials for helpful tips and the latest updates 👉🏼
https://www.facebook.com/admiralUK
@admiral_insurance_uk
Admiral Social Media Team 💙
So easy to navigate with transparent…
So easy to navigate with transparent easy to understand guidance and info about products available in your chosen tailor made package
April 19, 2026
Reply from Admiral Insurance
Hi Tracy!
Thanks for the great feedback. We’re really glad you found everything easy to navigate and the information clear and transparent. Making it simple to tailor a package that works for you is exactly what we aim for 😊
Connect with us on our socials for handy hints and helpful advice!👉🏼
https://www.facebook.com/admiralUK
@admiral_insurance_uk
Admiral Social Media Team 💙
Easy to do business with…
Easy to do business with and whilst an increase in premium compared to last year, it was "reasonable". Next year, come renewal (I NEVER auto-renew) it will be interesting to see if Admiral remains acceptable or whether they do like most insurers do these days - which is to "reward" loyalty with exploitation.
April 20, 2026
Reply from Admiral Insurance
Hi Roy!
Thanks for the feedback! We’re glad you’ve found Admiral easy to do business with and appreciate your thoughts on pricing. We completely get how important renewal time is, and we’d love the chance to support you again next year. Thanks for choosing Admiral! Safe travels 👍
Stay connected on our socials for helpful tips and the latest updates 👉🏼
https://www.facebook.com/admiralUK
@admiral_insurance_uk
Admiral Social Media Team 💙
Reply from Admiral Insurance
Hello Anthony,
Thank you for your feedback! 😊 We’re really pleased to hear everything was easy and great value 💙
Connect with us on our socials for handy hints and helpful advice!👉🏼
https://www.facebook.com/admiralUK
@admiral_insurance_uk
Admiral Social Media Team 💙
Reply from Admiral Insurance
Hello Steven,
Thank you for your feedback! 😊 We’re really pleased to hear it was simple to apply and that you found a very good deal 💙
Stay connected on our socials for helpful tips and the latest updates 👉🏼
https://www.facebook.com/admiralUK
@admiral_insurance_uk
Admiral Social Media Team 💙
Easy website with good discount
April 19, 2026
Reply from Admiral Insurance
Hello Barbara,
Thank you for your feedback! 😊 We’re really pleased you found the website easy to use and were happy with the discount 💙
Connect with us on our socials for handy hints and helpful advice!👉🏼
https://www.facebook.com/admiralUK
@admiral_insurance_uk
Admiral Social Media Team 💙
Just had a bad experience with Admiral
Just had a bad experience with Admiral. after notifying them of a recent not my fault collision with no claim made they
pushed up my cover from approx £960 up to £1800, not only that after I mentioned that someone in a supermarket
carpark had scratched my car they deducted £130 from my bank A/c again no claim was made Will not deal with them again. !!
April 21, 2026
Unprompted review
Reply from Admiral Insurance
Hi Gordon.
We appreciate you bringing this to our attention. We're sorry to hear about the increase in your premium and the deduction, especially since no claims were made. We'll look into these concerns.
Thank you for your feedback.
Georgia
Excellent service
My phone call for a quote was answered , quickly , the member of staff who dealt with me was very helpful and a pleasure to deal with, the price I got quoted for my insurance was far superior to my previous insurer , I wish that I had used Admiral years ago !
April 21, 2026
Reply from Admiral Insurance
Hello Simon,
Thank you so much for such a lovely review! 😊 We’re really pleased your call was answered quickly and that our colleague made the experience so helpful and enjoyable. It’s great to hear you found the price such good value too, wishing you’d joined us years ago is a wonderful compliment 💙
Stay connected on our socials for helpful tips and the latest updates 👉🏼
https://www.facebook.com/admiralUK
@admiral_insurance_uk
Admiral Social Media Team 💙
Information was clear
Information was clear, gave me a few opinions, good price, and paper copy which suits me .Would recommend
April 21, 2026
Reply from Admiral Insurance
Hello,
Thank you so much for your feedback! 😊 We’re really pleased to hear the information was clear, that you were given options, and that the price worked well for you. It’s also great to know receiving a paper copy suited you and we truly appreciate the recommendation 💙✨
Did you know you can also earn up to £75 by referring friends and family through our Refer a Friend programme? Sign-up https://bit.ly/3PW11M9
Renewal never received and policy’s set up wrong.
My daughter’s car renewal as part of family policy was never received even after calling twice. My house ins had my 19 year old daughter as the administrator. Nobody could explain why the errors came about. Very disappointed and will never use their family policy again. Far too complicated.
May 24, 2025
Reply from Admiral Insurance
Hi Kath.
We appreciate you sharing your experience. We regret to hear about the issues with your daughter's car renewal and the policy complications. We will review the process.
Thank you for the feedback,
Georgia.
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