Living in the Netherlands, cycling is a way of life. When I purchased two Ado Air 28 e-bikes for my children, I did so with some reservation; the brand wasn't well-known locally, and I worried about t... See more
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See what reviewers are saying
We can highly recommend ADO E-Bike. The customer service has always been absolutely excellent. Even after more than 2.5 years, they still sent us replacement parts free of charge for repairs. That le... See more
Company replied
I bought an Ado air 30 and already when the package arrived they sent a new bike with a faulty battery, what I mean is that the battery was completely dead! After two weeks of talking with support... See more
FANTASTIC BIKES AND FANTASTIC SERVICE! What a fantastic bike! (Air Carbon). Not only is it so much better than anything else I tried, the support from ADO has been amazing 🤩. Almost instant replies... See more
Company replied
Company details
Written by the company
ADO EBIKE advocates the lifestyle of "Eco-friendly + Sports + Family", with "Lightness" as its brand soul and belt transmission + torque sensor + automatic transmission motor technology as its technical features. It offers high cost-effective folding e-bikes, city e-bikes, compact e-bikes, and fashionable ultra-light carbon e-bikes for global families. With the slogan "Cross Your City, ADO EBIKE", ADO EBIKE empowers users to ride through their cities and beyond.
Contact info
Ronsdorfer Str. 55, 40233, Düsseldorf, Germany
- www.adoebike.com
Breach of guidelines
BEWARE OF THIS COMPANY
Very bad customer support. Only by mail and they answer all kind of lies and keep your money without sending the bikes. A real frustrating experience, I am still considering what legal action to take in order to get my money back.
July 3, 2024
Unprompted review
Reply from ADO E-Bike
Dear Mark,
This is Mr.Sen from ADO EBIKE. We are very sorry for the trouble we have caused you. We did not do a good job.
But we must clarify that we did not withhold your money and did not send the bike.
Our entire business process is carried out in accordance with formal procedures and regulations. From order receipt, payment processing to goods delivery, there are strict monitoring and records. We are always working hard to ensure that every customer can receive the purchased goods in time.
Regarding the problem you reported, it may be a misunderstanding of which step, I will deal with it immediately. Can you send me your order number or email address? My email address is ado@adoebike.com;
I will handle your case personally and update you with our solution within 24 hours after receiving your order information.
Sorry again.
Sen from ADO EBIKE
Ado lost my bike I would buy a bike…
Ado lost my bike I would buy a bike from ADO no would email me
July 17, 2024
Unprompted review
Reply from ADO E-Bike
Dear David cullum,
This is Mr.Sen from ADO EBIKE. We are very sorry for the trouble we have caused you. We did not do a good job.
I will handle your case personally. I have verified your situation with the after-sales system. The problem you reported before has been solved. If you have other questions, you can contact us at any time. Thank you!
Sen from ADO EBIKE
Bought a ADO Air 20, great after sale customer experience
Bought a ADO Air 20, pre-launch. Bike was sent to me around estimated launch time. I absolutely love the bike.
Since I bought the bike I damaged a part, the bracket that connects the disc brake caliper no the rear to the bike frame, and it is not a universal part that I could find online. I reached out to ADO via the facebook community, and they responded already the next day that they will send a new part. I told them I would pay for it because it was my own fault it got damaged but they were kind enough to just send the replacement part free of charge.
July 17, 2024
Unprompted review
Reply from ADO E-Bike
Hi Rasmus, thank you so much for your wonderful feedback!
We are delighted to hear that you are enjoying your ADO Air 20 and that you had a great experience with our after-sales service. It's great to know that our team was able to assist you promptly and provide the replacement part you needed. Your satisfaction is our top priority, and we are always here to help.
If you have any further questions or need additional assistance in the future, please don't hesitate to reach out to us. We truly appreciate your support and kind words.
Best regards,
ADO Team
Poor customer service
I ordered the ADO air 20, spare battery rack & mud guards, & carry bag for the bike. I was wanting a folding bike to take on a touring holiday. The bike and spare battery came ok. The bag and rack & mud guards I still have not received.
This is six weeks later and I have returned from my holiday the lack of rack to put a bag and side pannier on really spoilt my touring experience.
No mention they were out of stock when ordering still no mention of that fact on the website today still pushing them as an add on item knowing full well they don’t have any.
When they do eventually reply 6 weeks later they said sorry they should be in stock in a fortnight with a further 15 days shipping from China.
This is the first e-bike I have bought (I have four) that does not come with a rear rack as standard I notice that they are now including it as standard on the 20 pro.
So to summarise the bike itself is pretty good however I hope nothing goes wrong with it as customer service is useless and has a cavalier attitude to solving your problems.
Update 27Aug they still haven’t sent me the correct part for my front mud guard in response to a recent email they accept this is unacceptable however the fact is my front mud guard is held on with cable ties
Update after many attempts and a lot of frustration and the wrong parts sent I finally got what I required from ADO it should not have been so hard I was dealing with the China warehouse and there in lies the problem I think language and time shipping especially when wrong parts kept being shipped because I could not make myself understood I think more EU/ UK parts availability would help anyway all good now even if it did take till the end of October
June 17, 2024
Unprompted review
Reply from ADO E-Bike
Dear Fred Carrey,
This is Mr.Sen from ADO EBIKE. I am very sorry for the trouble. We did not do a good job.
I will handle your case personally. I have verified your situation with the after-sales system. Your accessories have been sent out and the tracking number will be sent to you from the after-sales window.
I am sorry again for wasting your time.
Sen from ADO EBIKE
Great communication and flexibility.
I ordered the Ado Air 20 on Friday in Ivory colour
Friday evening they messaged me to indicate that they don't have any stock of Ado Air 20, however they explained to expect stock of Ado Air 20S (upgraded version) in Ivory colour in 1 week and offered to delay by 1 week and deliver the upgraded version with no extra cost.
I then replied that I was a bit frustrated as I was expecting to receive the bike by Tuesday. I mentioned that another colour would work for me.
They replied Sunday, and told me that they'd deliver another colour of the Ado Air 20S on Tuesday.
Today, as expected I received a notification of Fedex, I'll get the upgraded version delivered Tuesday.
Thanks for your reaction time, great work.
July 8, 2024
Unprompted review
Reply from ADO E-Bike
Hi, thank you for your kind feedback! We’re delighted to hear about your positive experience with our communication and flexibility.
We apologize for the initial frustration regarding the stock of the Ado Air 20, it's great to know that you appreciated our response time and that your bike is on its way as promised.
If you have any further questions or need any assistance, please don’t hesitate to reach out. Enjoy your new bike!
Best regards,
ADO Team
I have ordered an ado air 20 pro since…
I have ordered an ado air 20 pro since May 15th, promised shipment date was end of June, this date has since passed, and online customer service have not really been helpful with providing accurate information on when delivery could happen..now they have stopped responding. I really wanted to give this company a 5 star rating, lets see when I get my order, hopefully theres no damage... I have a feeling that something must have happened in the cargo shipment, damage or so forth and shipments are delayed..the return policy/ charge is ridiculous even you are in no fault, I hope I dont go through anything like this. The operator Ive been speaking to was Bili unsure if this is a bot..but has been unprofessional and has not responded properly.
I will adjust or remove my review if anything positive happens, as I dislike leaving bad reviews.
May 15, 2024
Unprompted review
Reply from ADO E-Bike
Hi there, thank you for reaching out and sharing your experience. We sincerely apologize for the inconvenience caused by the delay in delivering your ADO Air 20 Pro.
We understand your frustration and are actively working to resolve the situation. We have faced some unexpected logistical challenges, but please rest assured that we are doing everything possible to expedite your order.
We value your support and patience, and we are committed to making things right. We will keep you updated on the status of your delivery and ensure that your order arrives without any damage. If there are any issues, we will address them promptly and fairly.
Thank you for giving us the opportunity to improve, and we hope to provide you with a positive resolution soon.
Best regards,
ADO Team
Good customer service, good bikes
Good customer service. I needed a couple parts for my Air 20. a new kick stand and a folding mechanism for the stem. The parts were shipped over to me and took few couple of weeks to reach me. This is expected as they are being shipped over from China and I was told this before I ordered the parts. The Air 20 is my second bike from ADO having previously purchased the A20. ADO make really good bikes IMO and I did a lot of researching before hand.
June 4, 2024
Unprompted review
Reply from ADO E-Bike
Hi, thank you for your positive feedback! We're delighted to hear that you are satisfied with our customer service and the quality of our bikes.
If you need any further assistance or have any other questions, please don't hesitate to reach out. We value your support and are here to help.
Best regards,
ADO Team
LOOKING GOOD SO FAR
I’ve only given 3 stars because I haven’t had my delivery yet, but Ado has been great at communicating so far. When I get my delivery tomorrow and if everything is in order, I will give a higher rating. They informed me promptly that the Air 20 was out of stock and offered me the Air 20S as a replacement, which is a slightly higher spec bike so of course I was very pleased and very grateful. I have been kept updated as to the whereabouts of my bike which is currently showing a location that is just over 2 miles away and a delivery date of 03/07/24 which is tomorrow. However, I have also received a notification from FedEx regarding a delivery today of an item weighing 3kg, which cannot be my bike. I have not ordered anything apart from my bike from adoebike.com recently so I have no idea what FedEx is delivering and I don’t know if Ado uses FedEx as a carrier for their deliveries. I will update this review once I receive today’s delivery from FedEx confirming if it is from Ado or unrelated. If it’s from Ado, it can only be bike accessories as it only weighs 3kg. I am remaining hopeful that there will be no problems with my bike delivery tomorrow as Ado’s rating on Trustpilot makes me wonder if I’ll be one of the fortunate customers or not. Tomorrow, we shall see.
July 2, 2024
Unprompted review
Reply from ADO E-Bike
Hi Ade, thank you for your feedback and for sharing your experience with us so far.
We hope you have successfully received your bike. If you encounter any issues or have any questions, please don't hesitate to contact us. We're here to help!
Thanks again for your patience and understanding.
Best regards,
ADO Team
Terrible company and service avoid!
I have emailed this company regarding missing parts of an order for bike rack for an Ado A20...I have asked for it to be sent back and no one is contacting me back.
Yet this company had no problem taking my money and sending faulty goods. Have the decency to offer a replacement or a refund.
June 18, 2024
Unprompted review
Reply from ADO E-Bike
Dear Nubian,
This is Mr.Sen from ADO EBIKE. We are very sorry for the trouble we have caused you. We did not do a good job.
I will deal with your feedback immediately. Can you send me your order number or email address? My email address is ado@adoebike.com;
I will handle your case personally and update you with our solution within 24 hours after receiving your order information.
Sorry again.
Sen from ADO EBIKE
Not an honest company
A lot of hype was created about buying their new ADO Carbon on Indiegogo. The early bird price is now the price on their website for pre-orders, which is slap in the face for early supporters. The delivery date has also moved to the end of July so the Summer is half over.
May 14, 2024
Unprompted review
Reply from ADO E-Bike
Dear Charlie,
This is Mr.Sen from ADO EBIKE. Thank you for your attention and support to ADO AIR CARBON.
The crowdfunding of AIR CARBON has ended and has received support from many users. We are particularly grateful for the trust of users in us. Customers who participated in the crowdfunding will receive additional gifts. At present, the crowdfunding orders have been delivered and the official website sales price has returned to the normal retail price.
Thank you again for your trust and support.
Sen from ADO EBIKE
Really impressed with My Ado A20+ and support service
Really impressed wiht My Ado A20+. MAde 1200 km in 6 months and so far, no problem arised. Ado support is perfect; they have solved me an annoying problema t the beginning by replacing my bike.
I have already suggested ADO and I'll suggest tme to you as well.
June 25, 2024
Unprompted review
Reply from ADO E-Bike
Hi Piero,
Thank you so much for your kind words and for sharing your positive experience with the ADO A20+! We are thrilled to hear that you've enjoyed it and that our support team was able to resolve the initial issue promptly.
Your recommendation means a lot to us, and we truly appreciate you suggesting ADO to others. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Thank you once again for your support!
Best regards,
ADO Team
Issue resolved
Ado Team helped , assist me from day one. We could fix the Problem .
June 8, 2024
Unprompted review
Reply from ADO E-Bike
Hi pedro, thank you for your feedback! We're glad to hear that the Ado Team was able to assist you from day one and that the issue has been resolved. If you need any further assistance, please don't hesitate to reach out.
Best regards,
ADO Team
Ado Air 20s replacement part sent at no charge.
I got an Ado Air 20s. There was an issue with a spare part.
I emailed directly to the company and they volunteered to send me a replacement at no charge, no questions asked. They also helped me with their app (which still seems in beta development) since it does not explain what each option does.
June 7, 2024
Unprompted review
Reply from ADO E-Bike
Hi there,
Thank you for your feedback!
We're glad to hear that you received your ADO Air 20s replacement part and that our team could assist you promptly. We strive to provide the best customer service, and it's great to know we met your expectations. We appreciate your understanding regarding the app, and we are continuously working on improvements.
If you have any further questions or need additional support, please don't hesitate to reach out.
Best regards,
ADO Team
Good experience
I just brought the ADO Ebike Air 20 Pro.
ADO delivers the ebik very quick.
With a scratch of 4 cm on the frame (behind the fabric package) and missing magnets, is it a super nice ebike.
The missing magnets are send later to me.
Aftersales is responding very quick.
So far no regrets about the purchase.
June 13, 2024
Unprompted review
Reply from ADO E-Bike
Hi Patrick, thank you for sharing your experience with us!
We apologize for the scratch on the frame, which likely occurred during transportation. We appreciate your understanding and are committed to improving our quality control processes to prevent such issues in the future.
We're glad to hear that you are enjoying your Air 20 Pro and that our after-sales team was able to assist you promptly. If you have any further questions or need any assistance, please don't hesitate to reach out.
Best,
ADO Team
If I had a choice of -5 stars I would…
If I had a choice of -5 stars I would have chosen it. I’ve bought a new bike, after 2 months stopped working, they picked up and sent me a new one, I’ve done 10 miles, on my way back stopped working again. Sent multiple message to headquarters, emails to support, any kind of contact, and I’ve been ignored. Now that bike is stuck folded in my kitchen, I just give them as a gift £800.
June 18, 2024
Unprompted review
Reply from ADO E-Bike
Dear Simone Bellini,
This is Mr.Sen from ADO EBIKE. We are very sorry for the trouble we have caused you. We did not do a good job.
I confirm that your defective machine has arrived at our repair point in Germany. The equipment is being repaired and is expected to be repaired and sent back to you within a week.
I am personally handling your case and am speeding up the processing and contacting you through the after-sales window.
Sorry to you again.
Sen from ADO EBIKE
I ran into a small issue with the…
I ran into a small issue with the brakes, but the support team was amazing. They go back to me quickly and sent out a replacement part right away. Really happy with the service!
June 4, 2024
Reply from ADO E-Bike
Hi Dinu, thank you for your kind words! We're glad to hear that our support team was able to assist you promptly and that you're happy with the service. If you have any further questions or need additional support, please don't hesitate to reach out.
Best regards,
ADO Team
In terms of price and quality
In terms of price and quality, I believe this is the best folding e-bike currently available. The performance is outstanding, and it's a lot of fun to ride.
June 3, 2024
Reply from ADO E-Bike
Hi Anna, thank you for your feedback! We're thrilled to hear that you're enjoying the performance of our folding e-bike. Delivering outstanding quality at a competitive price point is what we strive for, and we're delighted it has met your expectations.
If you have any more feedback or if there's anything else we can assist you with, please feel free to reach out. Happy riding!
Best regards,
ADO Team
Got my Air 20s a few weeks ago and it's…
Got my Air 20s a few weeks ago and it's great for my daily commute. Th ride is smooth and comfortable. Highly recommend!
May 16, 2024
Reply from ADO E-Bike
Hi Sara, thank you for sharing your experience with us! We're thrilled to hear that your Air 20s has been serving you well on your daily commute. Smooth and comfortable rides are what we aim for, and we're glad it's meeting your expectations.
If you have any more feedback or if there's anything else we can assist you with, feel free to let us know.
Best regards,
ADO Team
I had a minor issue with the brakes
I had a minor issue with the brakes, but the support team was fantastic. They responded quickly and sent me a replacement part right away. Very satisfied with their service.
June 2, 2024
Reply from ADO E-Bike
Hi Ryan, thank you for your feedback. We're glad to hear that our support team was able to assist you promptly with the issue you experienced with the brakes. Providing excellent service is a top priority for us, and we're delighted that you're satisfied with how we handled your situation.
If you have any more questions or need further assistance in the future, please don't hesitate to reach out to us.
Best regards,
ADO Team
A very nice folding e-bike
After 15 days with the bike I can say that it is a very nice e-bike. The bike has a good build quality and a smooth ride. It is perfect for commuting is the city as well as open roads. Belt drive is fantastic as well as the torque sensor. Brakes are super. Saddle could be more comfortable though. Also it would be nice to be even lighter.
June 2, 2024
Reply from ADO E-Bike
Hi Gavin, thank you for sharing your experience! We're thrilled to hear that you are enjoying your bike and appreciate your positive feedback. We also value your suggestions regarding the saddle comfort and weight. Your input helps us to continually improve our products. If you have any other questions or need assistance, feel free to contact us.
Best regards,
ADO Team
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