Adorama Reviews 

3,785
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 1,357 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the vast selection of high quality camera equipment and photography products available on the platform. People are especially happy with the competitive pricing, useful bundled accessories, and secure packaging on their recent orders. Buyers also appreciate the quick shipping services that consistently deliver items right to their doors on time. Some reviewers were not happy with severe delivery delays, tracking errors, and orders that apparently never arrived. Others reported receiving damaged merchandise or incomplete bundles, noting that customer support was extremely difficult to deal with during returns.

What people talk about most

Product

Customers had positive experiences with product, noting that items generally arrive in good condition and as... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that packages frequently arrive safely, on... See more

Price

Clients share positive opinions on price, consistently highlighting competitive rates and unbeatable deals... See more

Service

People report positive experiences with service, highlighting competitive prices, quick delivery, and... See more

Order

Users describe positive interactions with order, highlighting trouble free ordering and easy online... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Adorama is one of the best places on the web to purchase camera and optical equipment. They are reliable, trustworthy, and prompt. They offer U.S. Market equipment with full warranty, and they don't e... See more

Rated 5 out of 5 stars

The shipment was quick and I had been waiting for this lens to come back into stock. Great packaging and well protected, which is paramount for the amount of money spent to me. Original packaging for... See more

Rated 5 out of 5 stars

Great product at a good price delivered fast. The Sigma 16mm lens for Canon RF is an extraordinary piece of glass. You know you're getting the genuine product designed for the correct brand when you o... See more

Rated 5 out of 5 stars

I had been eyeing a Nikon lens for some time. I am an Adorama regular customer but surveyed the market. Hand down, Adorama had the best deal with its provided extras. Ordered on a Monday and was d... See more


Company details


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4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(3,785)

1,373 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quality camera at reasonable price

Quality camera at reasonable price and shipped across the country well packaged. Comes with extras that were very useful and glad to have gotten them included instead of having to buy them separately.

August 10, 2026
Rated 5 out of 5 stars

Adorama worth your Shopping time.

The shipment was quick and I had been waiting for this lens to come back into stock. Great packaging and well protected, which is paramount for the amount of money spent to me. Original packaging for lens arrived flawless considering how shippers handle products. Have bought from Ada a few tjmes will always be my cross shopper for any camera equipment.

August 31, 2026
Rated 5 out of 5 stars

Jamo Floor Speakers

Jamo Floor Speakers
Speakers were on sale, already had the shelf speakers, upgrade to the floor speakers. Fast shipping

August 31, 2026
Rated 2 out of 5 stars

BAD for used / Ok for new

While buying new stuff you are safe somehow, had an awful experience buying used (Open Box - in my case) stuff. "Open Box" condition drone arrived destroyed, with glued parts, dirty remote controller, and overall purely packed. I don't know how something like that can pass quality control/inspections. I was waiting for delivery more than a week, then 3 days for "express replacement" that never happened, and still waiting for a refund. Was loyal buyer, new stuff - was kinda ok, but once I get some problems, company shows some poor service and communication. Support supposed to be supportive, not only provide hours of talking without solutions

March 28, 2026
Adorama logo

Reply from Adorama

Thank you for sharing your experience. What you described regarding the condition of the item, packaging, and the subsequent handling of the replacement and refund is not up to our standards.

Open-box and used merchandise can vary in cosmetic condition, but it should still correspond with the condition represented at the time of purchase. I would like to review the order, including the item condition and the status of the replacement and refund, to better understand what occurred.

Please email me at nancym@adorama.com with your order number and contact information so I can look into this directly.

Nancy Miller
Customer Service Ambassador

Rated 5 out of 5 stars

Great experience

Great experience. Meyer Bloomberg was very helpful with our inquiry and professional. Pleased with shipping speed and packaging as well.

August 30, 2026
Rated 5 out of 5 stars

Adorama is great!

Adorama has always had great products, superb customer service, and shipping in a speedy fashion! You can never go wrong with them, not to mention their prices are usually cheaper than competitors!

August 28, 2026

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