First time calling the tech support as appeared to have an issue with our pad who h kept stating low battery after a power cut. Chadra was excellent and explained everything in laymen's terms which wa... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Glen Clarke from ADT Alarms was fantastic from start to finish. He was polite, professional, and genuinely friendly throughout the whole visit. He took the time to explain everything in detail, walkin... See more
Company replied
Engineer for upgrade to alarm system arrived on time and explained clearly and precisely what he was going to do. Second fix engineer was very helpful and also explained what he needed to do. Cu... See more
Company replied
The entire team I spoke with were very professional and helpful, always happy to help and knowledgeable. The problem was resolved after the team call every day until the time was right to update and r... See more
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Company details
About ADT UK&I
Written by the company
Since 1874, we’ve been the leading provider of fire and security systems for homes and businesses across the UK and Ireland. 145 years on, we now provide over 400,000 residential and small to medium business customers with round the clock protection. We offer 24/7 monitored burglar alarms, the latest smart security, CCTV systems, monitored smoke & carbon monoxide detectors and the peace of mind that our experts are on hand 24/7/365. For urgent customer support simply call 0344 800 1999.
MyADT
The quickest way to access support and help.
Using either the mobile app or web portal, MyADT is designed with you in mind and is the quickest and easiest way to securely manage your account and access help and support, without the need to call or email.
MyADT is available for all UK customers and allows you to:
• Update keyholders
• Update account and billing details
• Review and pay bills
• Log faults and request technical support – such as battery changes and devices not responding.
• Book and amend inspections
• Log requests for additional equipment and devices
To find out more or to get started please visit www.adt.co.uk/myadt or download MyADT from the app store, new and first-time users may be required to register first.
Contact info
Security House, The Summit, TW16 5DB, Sunbury on Thames, United Kingdom
- 0344 800 1999 / MyADT app or web portal
- www.adt.co.uk
4.6
Excellent
36K reviews
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Helpful Advisor
The ADT technical advisor was most patient and helpful. He offered me good advice and this resolved my problem.
Thank you ADT.
July 16, 2026
Unprompted review
Reply from ADT UK&I
Hello,
We're delighted to hear our technical advisor was patient and helpful, and that their advice resolved your problem. We appreciate your positive feedback!
Best Wishes
Blake
ADT security lighting
We have security cameras fitted by ADT, if we ever get any problem, no matter how small, they are just a phone call away, their customer service are very friendly and welcoming, they get your problem dealt with immediately, I would highly recommend them, been with them for a couple of years now and can not fault them.
July 16, 2026
Unprompted review
Reply from ADT UK&I
Hello,
We're happy to hear you're pleased with your security cameras and our customer service. It's great to know our team is just a phone call away and resolves issues immediately. We appreciate your high recommendation!
Best Wishes
Blake
Did not arrive onsite until 4.30pm to…
Did not arrive onsite until 4.30pm to complete access control/cctv call out.
July 9, 2026
Reply from ADT UK&I
Hello,
We appreciate you sharing your experience regarding the late arrival for your service. We understand your frustration and are reviewing our scheduling to prevent such delays.
Best Wishes
Blake
Ellie
Ellie, the engineer, arrived on time and installed the alarm with ease and professionalism.
July 16, 2026
Reply from ADT UK&I
Hello,
We're delighted to hear that our engineer arrived promptly and installed the alarm with such ease and professionalism. Thank you for your positive feedback!
Best Wishes
Blake
Abdul was fantastic
Abdul was fantastic, went above and beyond when explaining and assisting, he was so patient, I am not an easy person to guide with technology!! Thank you for help on the phone and then back up email
July 16, 2026
Unprompted review
Reply from ADT UK&I
Hello,
We're delighted to hear about your positive experience and that our team member went above and beyond in explaining and assisting you. We appreciate their patience and the helpful support provided.
Best Wishes
Blake
Anthony Pinock is very helpful and…
Anthony Pinock is very helpful and friendly. He did a great job. Thank you for much.
July 16, 2026
Unprompted review
Reply from ADT UK&I
We are so glad our team member was very helpful and friendly. We appreciate your wonderful feedback and 5-star rating!
Reply from ADT UK&I
Hello,
We appreciate your 5-star rating! We are so glad our installer was confident and friendly during your service.
Best Wishes
Blake
Your engineer was brilliant the way he…
Your engineer was brilliant the way he dealt with all of our questions and answered as well as explaining how the system would work was first class
July 15, 2026
Reply from ADT UK&I
Hello,
We appreciate your 5-star rating and positive feedback! We're delighted to hear our engineer was brilliant in explaining how the system works and answering all your questions.
Best Wishes
Blake
On time and great customer service
July 16, 2026
Reply from ADT UK&I
Hello,
We're so glad to hear that our service was on time and that you experienced great customer service. We appreciate your positive feedback!
Best Wishes
Blake
Efficient, knowledgeable and friendly engineer
Ross messaged when he was on his way with an accurate ETA. He worked efficiently and tidily to complete the job well within the time estimate I had been given. I am completely satisfied with the installation.
July 16, 2026
Reply from ADT UK&I
Hello,
We're delighted to hear about your positive experience! It's wonderful that our team member provided an accurate ETA and completed the job efficiently and tidily. We're pleased you are completely satisfied with the installation.
Best Wishes
Blake
Brooklyn was a lovely helpful young man…
Brooklyn was a lovely helpful young man kind and very respectful of your property and understanding
July 16, 2026
Reply from ADT UK&I
We're delighted to hear that our team member was helpful, kind, and respectful. We appreciate your wonderful feedback and 5-star rating!
Pain free installation
Arrived on time, fully installed the new system… hassle free. Very friendly and knowledgeable engineer.
July 16, 2026
Reply from ADT UK&I
Hello,
We're delighted to hear your new system was installed on time and without hassle. We appreciate your kind words about our friendly and knowledgeable engineer!
Best Wishes
Blake
we reported a fault on our home…
we reported a fault on our home security system an engineer came on the 6th / 07 / 26 and said he would have to replace a part at this point i told ADT that we would be away from the 17th / 07 / 26 after many phone calls to customer service i am no futher on with geting my home security fixed nobodey phones back or email
after many years with ADT i am thinking of leaveing them
July 6, 2026
Unprompted review
Reply from ADT UK&I
Hello,
Thank you for sharing your experience with us, we are sorry to hear you were disappointed with the service. We have reached out to you for further information but have sadly had no response and can therefore offer no further assistance at this time.
Best Wishes
Blake
Reply from ADT UK&I
Hello,
We appreciate your kind words. We are so glad our service was great and friendly for you.
Best Wishes
Blake
Fantastic service.
Excellent service doing a thorough job and able to answer all my questions. Polite and helpful engineer who really went the extra mile to do a fantastic job.
July 16, 2026
Unprompted review
Reply from ADT UK&I
Hello,
We're delighted to hear our engineer provided excellent service, was polite, helpful, and went the extra mile to ensure a thorough job. We appreciate your positive feedback!
Best Wishes
Blake
Matthew Woodall came to service our…
Matthew Woodall came to service our alarm system, he was very polite and respectful of our property, he explained everything he was doing and what will happen when the phone line changes.
Very happy with Matthew.
July 15, 2026
Unprompted review
Reply from ADT UK&I
We're delighted to hear about your positive experience! We appreciate that our team member was polite and respectful of your property, explaining everything clearly.
Knowledgeable friendly person on phone…
Knowledgeable friendly person on phone talked me through steps to get back on line
The routine service carried out brought up my Internet not connected so service relying on SIM card so good to have Service Plan
July 15, 2026
Unprompted review
Reply from ADT UK&I
Hello,
We're so glad to hear that our team was able to provide knowledgeable and friendly assistance to get you back online. It's great to know that your service plan was helpful when your internet connection was down. Thank you for sharing your positive experience!
Best Wishes
Blake
Very easy to get through and actually…
Very easy to get through and actually speak to somebody who was very polite and was extremely helpful and patient and sorted my problem for me. Excellent service.
July 15, 2026
Unprompted review
Reply from ADT UK&I
Hello,
We're delighted to hear that you found it easy to connect with someone who was polite, helpful, and patient in resolving your issue. Your positive feedback is greatly appreciated!
Best Wishes
Blake
Reply from ADT UK&I
Hello,
Thank you for your 5* review and kind words.
Best Wishes
Blake
Great service engineer resolved issue…
Great service engineer resolved issue efficiently very friendly and explained everything in a way easy to follow thanks again
July 15, 2026
Unprompted review
Reply from ADT UK&I
Hello,
We're delighted to hear our service engineer resolved the issue efficiently, was friendly, and explained everything clearly. We appreciate your positive feedback!
Best Wishes
Blake
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