Advance Auto Parts Reviews 

I took a failed battery in for replacement as it was a “gold” and is guaranteed for three years. The battery is just over two and a half years old according to its date sticker. I was told that if I didn’t purchase the battery at the store I was returning the battery to then the warranty would not be honored as the stores are”not connected”. Unbelievable

I’m an disable two time Army Wounded Veteran who went to Advance Auto Parts 10620 Pacific Highway S Lakewood WA 98499 to purchased a new set of Batteries for my vehicle and was assisted by Trevor who does an incredible job by ensuring all terminals and everything was scrub of clean and spray. He took pride of his job and for sure I’ll recommend others to shop at this Advance Auto Parts..

Why is it? When somebody leaves a bad review for advance auto there’s always one right after that. That has five stars? My experienced today to look up a fuel pump for warranty Brad from Trenton hub store, Michigan blew up at me Maybe you had a bad day Thank you you just sent me to another store. I should not have to deal with that. You lost my business and respect to.

I need to by a 10-Amp fuse for my electric GEM golf cart. I want to Lowes in Boynton Beach, Fl and found a pack with many different size fuses for $37. Then I went to Advanced Auto Store 09142 across Woolbright Road. The same variety pack of fuses was $27 and they had a small pack of 10-amp fuses for $6. I could not get the new fuse to seat on my GzEm fuse box. Three Advance Auto Part employees came out and accessed the problem. They got it to seat for me. This store is great: low prices, knowledgable employees, and wonderful service.

I came today to recycle the oil that I have change from my car the oil that I bought here and the employee enrrique aproach to me telling me that I need permission to go and deposit the use oil when an old costumer usually he always is like that with my person if he don't like to attend me or he do t.like to do his job he need to give the opportunity to some one else manager at the Bellaire location need to see that.

You're return policy is ignorant. If a spouse is asked to return something making it impossible by requiring the exact card is was bought on seems like a way to possibly avoid taking the return at all.

Wanted to return a set of not needed downstream oxygen sensors, but to my surprise, they won't give me a refund. The guy at the store said he couldn't communicate with the system and I had to go across town to try to get a refund. Drove way over there, They said they do not refund money only exchange bad parts for new ones. This guy was insinuating that I had installed the parts and was trying to return old parts. I have to agree that the tips looked burned, I thought that that was from the factory test, but I now suspect they sell you used parts that are probably bad then accuse you of trying to get money back for the parts you took off.
I smell a rat and it smells like Advance Auto Parts.
You suck! I'll take my business elsewhere! I've been using Advance since it was Discount Auto Parts. You haven't advanced, they should call it Degenerate Auto parts instead!
Have to say the parts look new because the nut isn't rusted but the filament looks burned. I suspect someone was trying to replace parts to find what was broken and took it back.

Honesdale pa store..
Did you hire the manager from taco bell that got closed.. older guy beard.. doesn't answer phone ever all day..this is the third time .he says they are too busy but you go in and no one is there.. your car is disassembled.you need a part..online lies says it is there so you find a rid all the way there and nope..no part and manager just leaning on counter.. this is my 3rd trip there with same experience.. won't go back till that guy is fired.. he has wasted more of my time and money then I care to let any human being do.. sad days were answering a phone is too much for a job with no real labor..I. Electrician and work my butt of to have a girly man have it to hard to answer a phone. He shuts them off I checked and called while there. Fire his sorry excuse of life already

Sophia at 21st on hwy 24 is the best and the most professional I have seen in awhile. When it come to knowing her stuff she excelled. Very kind and helpful with helping with my rewards program. Would recommend this place to anyone.

Don’t order online from them!! They suck, they have the worst customer service!! You pay for same day delivery and apparently they decide which items are same day and which you have to wait for and then the hour window is up and you can’t refund your money to go to the competitor

Advance Auto Parts is one of the worst auto parts dealers around my daughter car needed a battery she has a 2011 Nissan Maxima which requires a 35 amp battery they replaced it with a 25 amp battery a DieHard battery acid coming out of the battery every day she took it back she had a 2-year warranty even though they put the wrong battery in they still only replaced it with the 25 amp battery they wouldn't give her her money back I will never use Advanced autos for nothing not even a bottle of oil not only am I putting them on blast here but I'm going to put them on blast everywhere for being one of the worst dealers around

I’ve been purchasing items from this place for years. My phone number is in the system so any store I go to has me. Went to glen cove location and I’m not in system. Bought cabin and engine air filters. Submitted rebate info and got email telling me that they cannot process the rebate. Will switch to auto zone. Advance auto is a scam

I purchased a Diehard Silver battery in June 2021 at the Advanced Auto 5th Alleghany Ave Phila Pa. And for some reason I had to keep taking the battery back and each time I took back it was replaced with another battery whether new or used it was replaced. Today 9/6/2022 Frank the battery person I assume took my battery for 35 mins and said he put on charge he never showed us the charge and he used 3 battery chargers to test battery including opening a new battery charger. All to say the battery is good. When I put the battery in my van the battery was dead as when I took in store, I called Frank and asked are you sure you charged tis battery because no way it should not have started the car. Frank claimed he charged the battery and I say he did not. That battery cost me almost $200.00 and for it not to be replaced its not fair. I sure if I was PR he would have handled the situation differently. He seemed like I as trying to get over in some way. I am in the system to verify my purchase. I am sure they know some or all of them batteries are seconds maybe thirds and to treat a customer like this is not fair.

I wanted to say how professional the staff at 6301 park Blvd, Pinellas park, FL, we're. I can't remember the Managers name, but she was exceptional. She Cross referenced an electrical part for me. I couldn't get any of the other auto suppliers to do this. I'll definitely go back, so I can deal with her. 👍

Ordered parts on August 24 2022, was notified by email that package was shipped - two days past, tracking still showed Label Created with no movement. On August 26, 2022 package was shipped from Raleigh NC. 4 day shipment was expected from order date. 2 day delay and tracking showed package to be delivered on August 30, by 7 PM package was NOT received as scheduled. Was called by UPS that package will be delivered today - August 31, 2022 by 8 30 PM will have to see. Store is located 17 miles from my location. Expected delivery from store not NC. Should NOT have taken 7 days for delivery to North Central Florida from Raleigh NC.

My husband and I went to the store #07835 located at 776 Adams Ave in Philadelphia. To be honest I was impressed with their professionalism, friendliness. Courtesy and knowledge. I want to say thank you #07835.

Ordered online: a vacuum brake booster for my '91 Jeep. This was supposed to be a reconditioned part. Received it on time, but trusted it would be okay. When the repair shop was ready to install it, I opened the box to find a part straight from the junkyard: rusted, filthy, broken rubber, and human hairs stuck to it. I wish Trustpilot allowed images to be posted!
Advance Auto Parts' website states that parts can be returned to a nearby store. But on driving there, the store *would not* accept the return: the website lies.
Now I have to send it back via USPS or UPS - at my expense.
Edit, following day:
Called Advance's Customer Service line. They put me on hold for a long time while they called the store that refused the return, then came back to say that Advance Auto Parts was standing by the store's refusal: they would not even accept the return if I shipped it to them!
To sum up: I have a junk part, I'm out $190.28, and Advance Auto Parts believes I'm a scammer trying to return my old, broken part!

EDIT, one week later:
After several phone calls and several emails with photos to Advance's Customer Service people, I was shocked to receive a phone call from the manager of the local Advance store that had originally refused the return. Victor was finally ready to acknlowedge that Advance had erroneously shipped me someone else's returned core, that I was not in fact a scammer, and refunded my $190.00. Thanks, Victor.
A good ending :^) to a very bad week :^(

I have had many dealings with Advance Auto over the years. I have never had any problems whatsoever. If there was a defective part they made it good immediately. They can also offer a good advice and tools when needed. I highly recommend them

Store 3458 Everett, WA. Shop here past five years. No issues, long time employees I trust. 8/22 ordered a replacement relay for my Pathfinder. Mere 21.00$. either compatible part was ordered or wasn't dunno? The clerk gave me wring box, u asked do u need to see recieot? He looked then took away the wrong part .came back with a 2nd. I left, trued it, nit compatible ! Returned and he just says can't take returns on electronics that were plugged in. Wouldn't consider it was his screw up not customers. Just destroyed my trust in that store. No more Advance for me

I purchase a fuel pump for my 1979 Jeep CJ7, replaced it drove about 200 miles on it, it stops pumping. Towed home tested the pump no pressure, the Ramsey NY location did not have another pump so I went the Nanuet New York Advance auto. Nanuet said they could not refund me for the purchase of the 2nd pump I had to go back to Ramsey for my refund of the bad pump.

So installed the 2nd pump from Nanuet it leaked fuel. I sourced a 3rd pump from a different parts supplier. That pump is running fine.

I returned to the Ramsey Advance Auto to get a refund and I am told they could only do an exchange, I told them I did not need an exchange as i all ready replaced both pumps as they were defective. I was told they could not issue a refund or give me a store credit.

I have just finished restoring the Jeep and have hundreds if not thousands of dollars of Advance Auto’s parts in the Jeep. I am not adding the thousands of dollars of parts for my other vesicles.

I will not be using Advance Auto Parts as they do not support their customers.

For about fifty dollars you lost me as a customer.

And one more thing Felix the old store manager would have taken care of me.

john gibson