I’ve used the technical department for spare parts identification and always had great service from the team. Spoken to Ed a few times and he’s been more than helpful with my questions and given me so... See more
Company replied
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Advanced water company time and time again never fail to impress. I use this company religiously for cylinder spares, controls, various valves etc. Really quick at picking up the phone , no waiting ti... See more
Company replied
I called to ask for some advice, as I’ve been dealing with this company for many years and have always had great service. This time, I spoke with Georgie, who was absolutely fantastic from start to fi... See more
Company replied
Superb service as always. Use Advanced Water regularly and they always help, have stock & deliver quickly. Good identification of spares from an e-mail and consistently friendly staff over the 'pho... See more
Company replied
Company details
- Plumbing Supply Store
- Appliance Parts Supplier
- Distribution Service
- Electronic Parts Supplier
- Heating Equipment Supplier
- Technical Service
Written by the company
The specialists for the distribution and support of Unvented hot water cylinders, water heaters, safety valves and spares.
Contact info
United Kingdom
- www.advancedwater.co.uk
4.8
Excellent
60 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ed more than helpful
I’ve used the technical department for spare parts identification and always had great service from the team. Spoken to Ed a few times and he’s been more than helpful with my questions and given me some advice in sorting out the issue.
November 27, 2025
Unprompted review
Reply from Advanced Water Company Ltd
Thank you so much for your 5-star feedback. We’re grateful to hear that our technical team has consistently provided great service and that Ed has been invaluable in answering your questions and assisting with your queries.
Spoke to Georgie needed a part number
Spoke to Georgie needed a part number, replied quickly and was really helpful!
November 25, 2025
Unprompted review
Reply from Advanced Water Company Ltd
We take great pride in delivering excellent service, and we’re thrilled to hear you were satisfied with Georgie's response time. Thank you so much for your kind review!
Used Advanved water for year to…
Used Advanved water for year to identify parts. Georgie was extremely helpful this time, with a quick response.
November 18, 2025
Unprompted review
Reply from Advanced Water Company Ltd
We’re so glad Georgie could help you with your parts identification. We truly appreciate you choosing our service.
Reply from Advanced Water Company Ltd
Thank you for your kind words. We're glad we could make your experience efficient and easy.
regular
We use these guys regularly, always pleasant and quick to respond, stock levels great.
November 10, 2025
Unprompted review
Reply from Advanced Water Company Ltd
Thank you for the positive feedback. We're honoured to continue being your go-to unvented spares specialists. We are on hand whenever you need us, just send us a message or give us a call!
Great service from Georgie Jones
Great service from Georgie Jones. She helped me and my customer out of a big jam!
November 7, 2025
Unprompted review
Reply from Advanced Water Company Ltd
We've passed on the kind message to Georgie. Thank you for trusting us. We're so glad we could help you through this situation.
What a pleasure this company is to deal…
What a pleasure this company is to deal with, excellent sales support, lightening quick delivery and excellent after sales delivery when having to return a part( not the companies fault) 5 star all around.
October 28, 2025
Unprompted review
Reply from Advanced Water Company Ltd
This has made our day. Thank you for your kind words. We're proud to help you and will always do our best to make your experience as easy as possible.
Superb service as always.
Superb service as always.
Use Advanced Water regularly and they always help, have stock & deliver quickly.
Good identification of spares from an e-mail and consistently friendly staff over the 'phone.
Struggle to find a better distributor !
October 30, 2025
Unprompted review
Reply from Advanced Water Company Ltd
Thank you for using our part identification service. We are pleased to hear you find it beneficial, as our sales team love sharing their technical knowledge. We are so happy we were able to get your part to you quickly! Thank you for your kind words!
Georgies Customer service Skills are great
I found the sales person, very enthusiastic,
Customer service on point, attentive and customer focused, covered all areas of the sales services, all the way to delivery,
A pleasure working with Georgie, hope to speak with her soon.
October 21, 2025
Unprompted review
Reply from Advanced Water Company Ltd
We have passed your kind words on to Georgie. Our sales team are always happy to help and love to make the process easier for you. Thank you for the review.
Great Service
Advanced Water love the company any challenges they come up trumps every time, anything unvented there my go too..... keep up the good work....
October 30, 2025
Unprompted review
Reply from Advanced Water Company Ltd
We have your back whenever you need us! We know challenges can be stressful, so we're happy to make it a little easier for you. Thank you for the review.
Great help finding a part that I needed…
Great help finding a part that I needed ans was very quick with the response, it was also made very easy to buy the part with a link supplied in the email
October 29, 2025
Unprompted review
Reply from Advanced Water Company Ltd
We're so glad you found our part identification service helpful. Thank you for leaving such lovely feedback.
Always very accurate and helpful …
Always very accurate and helpful (georgie assisted me today)
October 27, 2025
Unprompted review
Reply from Advanced Water Company Ltd
Thank you for the kind words. We're so pleased to hear Georgie was able to help you out. We really appreciate you taking the time to share your feedback.
I called to ask for some advice
I called to ask for some advice, as I’ve been dealing with this company for many years and have always had great service. This time, I spoke with Georgie, who was absolutely fantastic from start to finish. She was friendly, professional, and incredibly knowledgeable about the products. Georgie immediately understood what I needed, offered clear and honest advice, and made the whole process quick and effortless. She was patient and genuinely eager to help, which made such a difference. It’s rare to come across someone so efficient and dedicated. Thanks to her excellent customer service, I’ll definitely continue using this company and would highly recommend them to others.
October 22, 2025
Unprompted review
Reply from Advanced Water Company Ltd
What an amazing review! Thank you. We’re thrilled to hear Georgie made such a positive impression. She’ll be delighted to know her knowledge and friendly approach made your experience such a good one.
Urgent order
Called with an urgent requirement. Dealt with promptly and efficiently. Georgie polite and knew what product was required. Price & availability confirmed with ease.
October 27, 2025
Unprompted review
Reply from Advanced Water Company Ltd
Thanks so much for your feedback! We’re glad Georgie was able to help quickly and get everything sorted for you. It’s always great to know our team could meet your needs efficiently, we really appreciate your continued trust in us.
Quick response from Georgie
Quick response from Georgie for a part i needed, even let me know sizes are slightly different so pipework would be needed
October 27, 2025
Unprompted review
Reply from Advanced Water Company Ltd
Thank you for sharing your experience! We’re so pleased Georgie could assist and make sure you had the right information before ordering. We appreciate your kind words and look forward to helping again soon.
Have used Advanced Water Company for…
Have used Advanced Water Company for nearly 25 years, the service is always exceptional and deliveries you can set your watch by.
Plumb Centre Newport Isle of Wight
October 13, 2025
Unprompted review
Reply from Advanced Water Company Ltd
We can’t thank you enough for your loyalty and support over the years! We’ll keep working hard to provide the same reliable service you’ve come to expect.
good company to deal with.
website is very helpful,
stock levels are great,
spoke to Georgie and helped me with the parts i needed very quickly,
thank you.
October 22, 2025
Unprompted review
Reply from Advanced Water Company Ltd
Thanks for the great feedback! We’re glad you found the website easy to use and that Georgie could assist you quickly with the parts you needed. We really appreciate your kind words, it’s always a pleasure to help.
11/10
I've used these guys for years and now they have WhatsApp its even better! Excellent service.
October 22, 2025
Unprompted review
Reply from Advanced Water Company Ltd
Thank you for being a long-time customer and for the great feedback about our WhatsApp service! We’re always looking for ways to make things easier for our customers, really pleased it’s made a difference for you.
Fast response and good advice
Fast response and good advice, will definitely use again.
October 22, 2025
Unprompted review
Reply from Advanced Water Company Ltd
We really appreciate your review, thank you! It’s great to hear you found our service quick and helpful. We look forward to assisting you again soon.
Amazing experience
Amazing experience. Any time I've had to ring, I'm always greeted my friendly helpful staff who get the job done straight away. Cant knock anything about them.
October 22, 2025
Unprompted review
Reply from Advanced Water Company Ltd
What a lovely review, thank you so much! We’re delighted our team continues to make your experience such a positive one. Your kind words mean a lot to everyone here at Advanced Water Company.
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