AdvicePro Reviews 

72
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Advicepro is an excellent case management system. We work under legal aid for most of our cases and it is the best system I have encountered.

Rated 5 out of 5 stars

Great system that is the case management tool of choice for Advice NI and our members. It is easily customisable and fulfils all recording and reporting requirements. I can not speak highly eno... See more

Company replied

Rated 5 out of 5 stars

Great package which you can make your own ie create new fields and , reports. Good sector led CMS. We have used it for about 10 years and I have been impressed with the on going developments introdu... See more

Company replied

Rated 5 out of 5 stars

Absolutely fantastic system! Don't have a bad word to say about the system or the service provided by ACM Solutions. I have worked with a number of case management systems and find Advice pro by fa... See more

Company replied

Company details

  1. Legal Services & Government

Information provided by various external sources

AdvicePro is a fully-managed, secure web-based case management system developed specifically for advice organisations and being used in a variety of other settings including by housing associations, local authorities, universities and public and commercial services. It captures client personal and socio-economic details and casework information over a wide range of matter types. AdvicePro is built by ACM Solutions in association with AdviceUK.


Contact info

4.8

Excellent

TrustScore 5 out of 5

72 reviews

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4.8

All reviews

(72)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Professional. prompt and reliable

adaptable, easy to make contact with, respond really promptly.
New system created and has been in use since mid March. Excellent service from the team, despite migrating in the second week of lockdown.

June 8, 2020
Unprompted review
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Reply from AdvicePro

Hi Cindy. Thank you for taking time to leave a review. I will pass on your kind comments to the team. Lynne

Rated 5 out of 5 stars

Excellent product

Excellent product, easy to customise, intuitive to use. Highly recommended

January 6, 2020
Unprompted review
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Reply from AdvicePro

Many thanks for taking the time to leave such a positive review. Lynne

Rated 5 out of 5 stars

love it

love it, has totally transformed the way we work and manage our clients

October 12, 2019
Unprompted review
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Reply from AdvicePro

Hi Jo. Thanks for your review and we are delighted that AdvicePro has made such a difference to your organisation. Lynne

Rated 5 out of 5 stars

The Team at Advice Pro

The Team at Advice Pro
The team have been very supportive & helpful whenever i contacted them. Paula Beaton has been amazing training us & talking me through everything i needed help with, and that was a lot. I have never used a case recording system like this before, it was very difficult for me to TRY and learn and use Advicepro. I would just like to say that it if it wasn’t for Paula Beaton i wouldn’t be running reports and training new staff on it. Thank you everyone at Advice Pro for being amazing especially Paula.

Regards
Michelle

September 12, 2019
Unprompted review
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Reply from AdvicePro

Hi Michelle. Thanks for your lovely comments and positive feedback. Lynne

Rated 5 out of 5 stars

The Team at Advice Pro

The Team at Advice Pro
The team have been very supportive & helpful whenever myself or my team have phoned, Lynne O'Brien has been amazing training us & talking me through everything i needed help with, i have never customised a database before & can honestly say that it has been enjoyable due to Lynnes help, especially as the database was quite a complicated one, thank you everyone at Advice Pro for being amazing, would highly recommend Advice Pro to anyone looking for a new database

September 9, 2019
Unprompted review
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Reply from AdvicePro

Thank you, Brooke, for taking the time to post a review and I will pass on your kind comments to the team. Lynne

Rated 4 out of 5 stars

Very Easy to Use

Very easy to use and can be changed to meet most of our needs

August 20, 2019
Unprompted review
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Reply from AdvicePro

Gavin, thanks for taking the time to review AdvicePro. Lynne

Rated 4 out of 5 stars

Simple to use

Simple to use. Tidy layout which makes it easy to read. Although some "tabs" could maybe be condensed so you don't need to hop about different pages in a clients case

August 1, 2019
Unprompted review
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Reply from AdvicePro

Hi Lauren. Thanks for taking the time to review AdvicePro and provide feedback. Our new version of AdvicePro, which we will be starting to roll out later this year, has improved navigation and a better overview of client and case information. Lynne

Rated 3 out of 5 stars

Not too easy to run reports and far too…

Not too easy to run reports and far too much content on the advice pro programme which we dont need/use

March 4, 2019
Unprompted review
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Reply from AdvicePro

Hi Michelle. Thanks for the feedback. We would be happy to assist you to customise AdvicePro to hide parts of the application you don't require and also with running reports. I will contact you directly to discuss this. Lynne

Rated 5 out of 5 stars

Very very good

Very very good, easy to use and easy to collate and analyse reports

October 30, 2018
Unprompted review
AdvicePro logo

Reply from AdvicePro

Hi Pip. Thanks for the review. Lynne

Rated 5 out of 5 stars

excellent customer service and dynamic system

Before using advice pro I reviewed alternatives and decided this was the best choice for us. Since employing the system for the last six years it has only become even more valuable to us. The system is dynamic and easily adjusted to suit our needs the team behind it provide excellent customer service with reasonable rates for bigger adjustments. I would highly recommend to any advice agency.

October 29, 2018
Unprompted review
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Reply from AdvicePro

Many thanks, Katie, for taking the time to review AdvicePro. I will make sure your feedback is shared with the team. Lynne

Rated 5 out of 5 stars

First class product and service

I'd have no reservations in working with ACM and using AdvicePro - it's quite simply the most flexible, responsive CRM tool that advice agencies of any size can use. We've been able to integrate our website and AdvicePro, develop multiple virtual teams and helped to drive new features and functionality over the past ten years.

Technical support is fast, responsive and able to deliver solutions rapidly, whilst client management is excellent and we feel like valued customers - and most importantly, partners. The ability to control our data and put it to good use through the wide variety of reports has ensured that AdvicePro represents good value-for-money, particularly in a climate where IT and resource budgets are under intensive pressure and scrutiny.

September 21, 2018
Unprompted review
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Reply from AdvicePro

Hi David. Many thanks for the detailed review. I will share your feedback and kind comments with the team. Lynne

Rated 5 out of 5 stars

Would highly recommend

easy to use, you can customise & the best system I have used for money advice casework in over 10 years. Nothing is a problem

August 24, 2018
Unprompted review
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Reply from AdvicePro

Thanks for the review Natalia. Lynne

Rated 5 out of 5 stars

Quality Product

A very intuitive and highly functional piece of cloud based software with an excellent level of timely customer support.

August 22, 2018
Unprompted review
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Reply from AdvicePro

Hi David. Thanks for the review. Lynne

Rated 4 out of 5 stars

Good service

The service is really good but some aspects can be unnecessary for the area we work in so can create time consuming tasks.

August 16, 2018
Unprompted review
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Reply from AdvicePro

Thanks for your review. AdvicePro has two versions. The custom version allows you to tailor the system to meet your requirements, which includes hiding features which are unnecessary for your organisation. Please contact us if you wish more information. Lynne

Rated 5 out of 5 stars

Advice Pro is an excellent tool for…

Advice Pro is an excellent tool for case management and reporting . It has hugely reduced the amount of admin time required for both and is a really comprehensive system which I would highly recommend to other partners within the field of Advice and Guidance. The support we have received and training and consultancy has also been exceptional quality and has really helped us to understand the system and how to get the best out of it . Lynne O Brien has been both professional, knowledgeable and supportive to managers and staff alike from the outset.

August 13, 2018
Unprompted review
AdvicePro logo

Reply from AdvicePro

Hi Sallie, thanks for the review and kind comments. Lynne

Rated 5 out of 5 stars

Fantastic Product

I cannot recommend the use of Advice Pro enough, such an intuitive system, does everything you need it to and the prompts and continued advancements of the system just made delivery of my service for myself and team a whole lot easier. I have used various software of this nature and this is definitely the best.

August 13, 2018
Unprompted review
AdvicePro logo

Reply from AdvicePro

Thanks for review, Laura. Lynne

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