American Eagle Outfitters Reviews 492

Excellent quality . They are brilliant jeans. You've found a new regular customer

I will never do business with this company again I will never ever by any of my granddaughters clothes from the store again racist MFS.. disgusting vile and repulsive.. Genes. Jeans. We all know wtf ur saying!!! I will continue to spread the word none of my family or friends are buying from this company.. I never thought I would see the day that American Eagle would be racist that's my humble opinion from their ad.... have the day you deserve

The store has actually gone so downhill in quality, and the women’s marketing is now geared towards straight white men. Disgusting, never buying from again.

Bought two pairs of jeans online, both the exact same size and both the same as I have purchased many times before.

Pulled the tags off and upon trying the second pair on realized it was an inch shorter than the others. They both list the same size on the tags but one is an inch shorter

Went into the local store to show them the difference in sizes and they refuse to exchange because the tags had been pulled off. I have the order confirmation and tags with me but they refused.

They told me to call customer service which I did, and they simply told me the exact same thing. They refused to exchange them because I had taken the tags off. I will never purchase another item from that store again. I've purchased probably 40 pairs of jeans for myself over the years, and I will be telling everyone I know stay away. The fact that they do not stand behind their garments, and they refuse to exchange a clearly defective garment is insanity. I promise this company will be around long with this type "service"

American Eagle ISN'T very American anymore. I can't understand the customer service workers because they aren't American !! And it's harder to find anything that's NOT POLYESTER!! Did they sell out to another country?? I've been wearing these clothes for 40 years too Sad they suck!!

Do not buy and return clothes to them.
They have not refunded me on all the items I sent back. I emailed and they keep sending me the same email backwards and forwards, which I send proof of purchase for and they still cannot refund me. DO NOT buy from them - awful customer service.

i was trying to get the new summer i turned pretty clothes but when i would search it on the website it would just say its not available. This is making me very upset, I'm never shoping here ever again.

I like the clothes and the quality, as well as the price during the sales. I find it to be fast fashion for young adults, especially with wearing the same outfit with jeans and a different shirt. I would buy!

I accidentally bought the wrong size belt here completely unaware of the return policy needing to have the tags attached in order for American Eagle to return or even exchange for a proper size. I can back to the store just wanting to exchange for the next size up, but American Eagle would not let me exchange the item so basically I have a belt I can’t use, return or exchange. I even tried going online to see if they would make an exception to an honest mistake, they would not, they simple just have their policy that I believe they should tell the customer before they purchase that if any tags are removed they cannot return or exchange it. I’ve never heard of this from a company, I’ve had an American Eagle belt for several years, it’s finally worn out and I wanted to get a new one. I just have never heard of a company needing to have the tags still attached in order to return something. I might look into getting a lawyer and investigating to see if their policy abides by the consumer protection laws of Nevada. I was not clearly notified about their return policy before the purchase and no other store I’ve shopped has ever had such a policy. I’ve done everything I can do to resolve this in a reasonable manner but it’s not right if they fail to communicate that at the time of sale so I’m aware before buying an item from their store. Let’s see what the law says and hopefully these investigative efforts will protect other consumers who have been victims of this kind of tactic American Eagle is using. Of course businesses should be able to protect themselves against any fraud but the fact that there are no exceptions for people unaware of their specific policy is predatory to unsuspecting consumers like me.

Picked up an online order from Aerie in store and one of the items was missing a tag, which I didn’t know until I attempted to return it the following day (item was not tried on and never came out of the shopping bag). Staff in store couldn’t manually return without the tag so I reached out to customer service per their suggestion. After a week they finally got back to me saying they would not make an exception to “ensure fairness and consistency”. In other words, they will not allow me to return it to be fair to other people attempting to return items without tags. While I understand the reasoning for this with intentional, fully-removed tags, this was not the case for me. This item did not have a tag on it when they gave it to me. They are refusing to acknowledge this and give me my money back for a situation that was fully out of my control. The plastic is still in the item, however the paper piece evidently fell off at some point before it ended up in the shopping bag that was handed to me. AE offers absolutely 0 flexibility or willingness to rectify issues on a case-by-case basis.

AE is a billion dollar company and is refusing to return $30 for an item THEY gave to me without a tag. I will never shop here again, and I would strongly recommend others shop elsewhere.

I have responded to customer service appealing their decision, asking them to reconsider as the situation was out of my control. I’m hopeful they will be willing to make this right.

Update: I have received a follow-up email and they are now agreeing to accept the return as a corporate exception. I’ve added a star to the review as they have since made this right. It should not have taken multiple attempts to get here and I implore AE to be more flexible with their return policy if they are going to continue to use fragile tags.

Final update: After over a month of my return sitting in their warehouse untouched, I had to reach out three times for a refund to be issued. The first time I emailed I was told to wait until it had been in their warehouse for exactly one month (despite the return email saying to allow for up to 2 weeks). I waited another week and followed up again via email, this time without a response. I then went to the live chat today and the agent there was extremely helpful and was able to initiate the refund right away. This entire situation has taken nearly 2 months to be resolved which is far too long.

TLDR: A year after returning a € 200+ order, I still have not received my refund. Appalling customer service. DO NOT BUY HERE.
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On April 15 2024 (!!!) I purchased three pairs of jeans and paid € 201,45. None of them fit me, so I sent them all back. All according to regulations: the garments had the tags still attached and the return was made in time.

On May 7 2025, over a year after the purchase, I receive an email from AE saying my refund has been processed. I BEG YOUR PARDON? I check my accounts and realize that, indeed, they never paid me back! The email stated I would receive my refund in 7 business days, so I waited. And waited... But no refund came.

I contacted customer service, but I keep getting the reply that they are "checking the issue with the relevant team". It's been 10 days, and I just want my money back. Outrageous.

Returned items 10th May because of very poor quality ( see through material on leggings) today is 29th May, so in 19 days I had zero communication from AE. No refund, no email in regards whether my return has been delivered or not. So I have lost my money and have no product!

If I could give one zero, I would. I will never again buy from this retailer. I tried to return today items to the store. However, CSR requested to show Apple Wallet ?! I told her I paid through PayPal and I have cards connected to my PayPal not Apple Wallet. I showed her payment information and all the details. However, she said and her manager said they could not accept return because I do not have an original card. I said I paid through PayPal and had showed everything. Unprofessional, rude and arrogant CSRs. Horrible experience

I performed a return via their return portal, making sure to elect to receive a refund back to my payment type. However, once the refund was processed, they decided to refund my purchase with store credit. I have no use for store credit. I have corresponded with their customer service department and they are insisting that I must keep the store credit. I am going to file a chargeback with my bank.

I've bought AE jeans in store in the US, and generally happy with the fit/product. I live in the UK, ordered a pair of jeans here ---- TERRIBLE experience. They sent me the wrong product, are basically holding me to ransom to follow their mistake and rigid returns process, for me to then wait for a refund (only once they receive the product they wrongly sent to me), for me to then re-order the product I ordered in the first instance. What a shambles. Good customer service would have been, send me the product I ordered via express delivery so I receive what I had ordered promptly and without further delay (with it not being my fault) and then send a courrier to collect the product they through their mistake, had sent to me instead of what I ordered. But no...... my problem leaving me no choice to go through their returns policy, to wait for a refund, but i won't be re-ordering! This kind of customer service doesn't fly in 2025. Sorry.

I have ordered from american eagle online 3 times. They have not let me down yet! Packages have arrived on time and received all items ordered. Everything has been good quality, fit, and been comfortable so I can not speak to returns.

There is no exception or tolerance with returns but not when its their error in tags attached policy. I received my order upon opening the tags were pulled through a hole in the packing bag for their scanning/shipping/packing purposes when I pulled the jeans out of the bag didnt notice tag was hanging out of the bag anf fell. I immidiately took a video and photo to have so I can explain the situtaion because of this strict tag policy experince in the past I am stuck with clothing I had to donate even though stickers,jean tag on the waist attached just the hanging tag fell still present Manager at the store#00942 was extremly rude,humiliating ,,negative attitude, very condesending sounded like I worn them and they cant be returned no exception. She could've approached this particular situation differently and handle it differently every costumer waiting in line were shook to how she was talking to me and commented,few left their merchandise by the check out and walked out and said not if we get treated like that if accidently tag falls out. I took my merchandise back called the CS care# and was treated exactly the same even though i didnt even try my merchandise On since tag fell just pulling them out of the bag and packg was still at the door and i had just received and tried to return in next day. How is this policy acceptable when you can just put tag back on with your tag gun. The employee was uncomfartble and said if I was a mngr I will take back nothing wrong sometime tags falls out when we stocking, since everything else is still attached including the waist paper tag and sticker size still all intact I would refund it. Left the store and after 23 years its time I say no and not spent a penny where mngr and companies treat people like krap and lessof. Absolutely terrible service not existant they need to follow their own policy and make sure tags cant easily fall by just trying something on and gets caught without even trying to pull tag off on purpose. Very poor judgment on their part. Never will I ever go back to the store or shop with AE and will never recommend it either

Do not bring your daughter here they allow men in the women's changing room.

The most horrible online order system.

AE cancelled my order 4 times because of their verification system.

"From: Hali M.
Sent: 04/08/2025 10:49 AM
Reference: #250408-000527

Hello,

Thank you for contacting American Eagle. Your order was unable to be processed and was cancelled by our verification system. Our verification system is in place with the safety of our customers in mind and we are unable to provide specifics on this process. Please note that you were not charged for the order. The time it takes for the authorization hold to drop off depends on the card issuer. American Eagle is not able to remove this hold. If you would like assistance in replacing your order, please visit our Contact page to give us a call (7 AM - 1 AM ET, 7 days a week) and a representative will be happy to help."

I tried to order one shirt by online and it automatically cancelled, I tried 4 times and all failed. 

The first customer service staff said my PayPal had a problem, said I need to talk to PayPal so I changed my payment method to credit card but AE cancelled again.

The 2nd Customer service staff said my credit card billing address is wrong, I need to check with my credit card.

Now this e-mail Customer service staff said these cancellations were because of their verification system.

What the heck is this?

I don't think I'll ever go back to AE again.
I'm done, give up to shop in AE.

Worst shipping issues I've ever experienced with online shopping. Every time, it is shipping within Canada so really should arrive within the 3-7 days they state on the website,but that's never the case. My last order took a well over a month and many conversationswith customer service. And the store wouldn't even allow a return because it had been so long since my purchase by the time it arrived (and the items were christmas gifts that I had to run out snd find replacements for) And all that they offered was 20% off! I decided to give it another try because there were multiple items I loved in store that weren't in my size....but this time it didn't ship out until I contacted customer service asking why it hadn't even shipped yet (5 days after I placed the order) and then they finally created a label that day!? And now the max delivery date has passed and yet another run around by customer service, saying they allow another 14 days after that date, before they will do anything about it. That's actually insane. Nearly a month later is not a reasonable amount of time to receive an order when the website gives 3-7 days standard shipping estimate! I can order something from almost anywhere in the world and receive it in less time than AE takes ship out (in fact, I've ordered from almost everywhere and never waited more than 4 weeks for a package)! It's really unfortunate, I love their clothes but time to move on to another brand. Honestly, TRANSPARENCY is the advice I have for AE....just be honest with your customers about how long this actually takes. That would be helpful for people like me who are ordering for gifts, special occasions, holidays etc and expect something to arrive in a timely manner. And maybe a little organization? And a better tracking system? And less "general" responses from customer service? In a world where other companies are on top of their shipping game and the majority of shopping is done online, it's pretty risky business to not do better.