We were told the Isuzu Box Truck was in…
We were told the Isuzu Box Truck was in good working order and under 3 month warranty. Their website claims:
"Drive With Comfort
All inventory passes our detailed inspection to ensure you're driving away with a like-new vehicle."
Before purchasing, we received a copy of the inspection report.
After the truck arrived, looking it over, it seemed in good condition. As days went by, more and more went wrong (details below).
It became obvious that the true condition of the vehicle had been painted over or temporarily fixed.
They looked like a legitimate company and we mistakenly trusted them. Even letters from lawyers could not get them to reimburse us for the repairs we made to get the vehicle in working order, repairs that totaled $6,012 and that does not include replacement rollers for the rolling door of the truck which sticks and makes it hard to access the box.
AE Auto Brokers uses fraudulent practices. In digging further on the company, started finding other customers with similar stories.
Also their warranty was so limited, it didn't cover anything other than the engine, so none of these repairs were covered.
Details:
When we went to use the liftgate, the machine we had loaded tipped dangerously, nearly crashing on an employee. We inspected the liftgate to find someone had painted over rust holes, making it look like it was fine, when in fact it was so full of holes it was unusable. It cost $4,500 to repair.
The truck also developed a death wobble, that cost $1512 to repair. It had an exhaust issue, $500 that AE Auto did cover. They said they would send rollers to replace the rusted out ones, but they never did, nor did they reimburse us for any of the other repairs.