When I initially placed my order I received a confirmation email but then heard nothing else. When I reached out to customer service I found out that my order was cancelled due to issue with the payme... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I would give you a 5 star if I was rating only the tech - Eric, who did the inspection. He was fantastic. The one star taken off was for the initial customer service (phone) which was a bit difficul... See more
Company replied
Shipment was quick and efficient. The negative is that one of the products is on back order but has not given any information as to how long/
Company replied
I have not been able to retrieve my Certificate. I have a dashboard that states that I passed each model but I can't find any certificate. I go to the original page, look under access cpr certificat... See more
Company details
Written by the company
Sudden cardiac arrest (SCA) strikes 1,000 people every day, or one person every two seconds. At AED.com, we’ve assembled the top cardiac arrest products and services to help you confidently respond to an emergency. Count on us for easy-to-understand materials and instructions to help you every step of the way. You’ve got this, hero. AED.com is a brand of Cardio Partners, a national leader in providing emergency preparedness solutions for public access.
AED COUPON CODES
Written by the company
- Apply the following AED coupon codes at check out for a discounted price!
- To receive $10 off orders of $100+ you can use code 10OFF100. To receive $25 off orders of $500+ you can use code 25OFF500. To receive $50 off orders of $1000+ you can use code 50OFF1000. Your code must be entered at time of checkout. Only one coupon per order. Not valid on past purchases.
Shipping Policy
FREE SHIPPING on orders over $99.
Free shipping on all order over $99. No code required. Standard shipping only. Applied automatically at checkout. Ship address must be within contiguous United States.
Contact info
5000 Tuttle Crossing Boulevard, 43016, Dublin, United States
- 800-544-0004
- marketing@aed.com
- www.aed.com
3.8
Great
2K reviews
Replied to 79% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Was told I’d get a 10% off coupon if I…
Was told I’d get a 10% off coupon if I signed up for newsletter. Never got it-was offered a free cpr class instead which I don’t need.
October 27, 2025
Reply from AED.com
Hi Tina! We’re sorry for the confusion and appreciate you letting us know. The 10% discount should have been sent automatically after signing up for the newsletter, so we apologize if that didn’t come through as expected. Please contact us directly at help@aed.com so we can get that resolved for you right away. Thank you for your patience and for giving us the chance to make this right.
Reply from AED.com
Hi Kenneth! We'd be happy to help! If you have any questions or concerns with your order, please reach out to us at help@aed.com, and our team will get back to you as soon as possible.
quick and easy to order!
October 27, 2025
Reply from AED.com
Hi Melinda! Happy to hear it was quick and easy for you! We appreciate your review.
Reply from AED.com
Hi Joseph! Customer satisfaction is our priority—happy we could help! Thanks for your feedback!
I was sent batteries that appeared to…
I was sent batteries that appeared to be expired. I was told that I was looking at the manufactures date. It made no sense to me being other items we have show an expiration date in the same place.
I ordered an AED and called to find out where it was. I was told my order had been cancelled because it was no longer available. 1) Why did I have to call to find that out? 2) Why was it available on your website? 3) I never received an email showing the credit back onto the credit card. 4) I asked in an email for assistance in purchasing an AED that is available. I never heard anything back.
September 9, 2025
Reply from AED.com
Hi there! We sincerely apologize for the frustration you experienced — your concerns are completely valid. The date printed on the batteries can understandably be confusing, as it often reflects the manufacturer’s date rather than the expiration date, but we should have communicated that more clearly.
Regarding your AED order, we’re very sorry for the lack of communication. You should have been promptly notified about the product’s availability and refund, and we regret that this did not happen. Please reach out to our customer service team at help@aed.com so we can confirm your refund details and personally assist you in finding a replacement AED that meets your needs.
We truly appreciate your patience and the opportunity to improve from this experience.
Reply from AED.com
Hi Lorreen! Happy to hear it was quick and easy for you! We appreciate your review.
GREAT CUSTOMER SERVICE
September 30, 2025
Reply from AED.com
Hi Laura! We love hearing this! Our team is always here to help. Thanks for your review!
Reply from AED.com
Hi John! We make sure ordering is easy, so you can receive your lifesaving products as soon as possible! We hope to be of service again in the future! Have a great day!
Reply from AED.com
Hi Kelsey! Thanks for the positive review! We hope to be of service again in the future! Have a great day!
Reply from AED.com
Hi Brenda! Thank you for your feedback! We'd love to know how we can make your experience 5-stars! Please reach out to us at help@aed.com if there is anything we can do to better serve you in the future!
We still have not received our order
We still have not received our order. I have called and was told someone would get back to me and no one has.
September 29, 2025
Reply from AED.com
Hi Nancy! We apologize for the delay! If you are still waiting to hear back from a team member, please reach out to our customer care team directly at help@aed.com, and we'd be happy to give you a status on your order.
So far so good
So far, so good. Excellent communication, questions answered immediately, and I got to speak to a real person (that's a plus). As long as the order is shipped and received on time, it will stay five stars. My last AED supply order was delayed by over a month, but I was told that everything that was ordered was in stock and should arrive within 5 to 7 business days; we'll see.
October 21, 2025
Reply from AED.com
Hi Janine! Thank you for sharing your experience with us! If you run into any trouble, or have any questions at all in the future, please don't hesitate to reach out to our customer care team at help@aed.com.
I bought the CPR/AED class
I bought the CPR/AED class, and it went straight to an error page, with no conformation if the purchase went through. So I then completed the order again, and the same thing happened.
October 21, 2025
Reply from AED.com
Hi Kaci! We apologize for the difficulty you are having with your purchase! Please reach out to our customer care team directly at help@aed.com, and we'll be happy to ensure that your confirmation for your order went through.
Products were easy to find
Products were easy to find. Free shipping for our order was important.
October 17, 2025
Reply from AED.com
Hi Eileen! Thanks for the positive review! We hope to be of service again in the future! Have a great day!
Easy process
October 16, 2025
Reply from AED.com
Hi Ronald! Efficiency is key! Thanks for choosing us and for your great feedback.
Reply from AED.com
Hi there! We work hard to create a smooth browsing experience. Thanks for your review!
Getting my tax exemption certificate to…
Getting my tax exemption certificate to go through was a bit of a problem originally, but otherwise it has been a very positive experience. Also, it comes in a pretty timely manner.
October 16, 2025
Reply from AED.com
Hi Denece! Thank you for sharing your experience! We’re glad to hear that everything went smoothly once the tax exemption certificate issue was resolved and that your order arrived in a timely manner. We appreciate your patience during that initial setup and are happy to know your overall experience has been positive. If you ever need assistance with future orders or updates to your account, please feel free to reach us at help@aed.com -- we’re always here to help!
Battery was one year old
You sent us an AED battery that's been on the shelf for a year (date on the battery was 10/12/2024). These batteries are expensive and have a strict life of 5 years. At $495 for the battery, it was the equivalent of throwing away $100. Not impressed or pleased!
October 1, 2025
Reply from AED.com
Hi Andrew! Thank you for bringing this to our attention, and we sincerely apologize for the issue with your AED battery. We understand how important it is to receive a fresh, long-lasting battery, especially given the cost and critical nature of AED maintenance. This is not the experience we want for our customers. Please contact our customer service team at help@aed.com with your order details so we can make this right. We truly appreciate your patience and the opportunity to correct this.
I tried placing my online order for 2…
I tried placing my online order for 2 days with no luck. Then I chatted, and was told to call in and choose opt. 2. When I got an agent on the phone, which was very quick, as soon as was done explaining what was going on, my order went through. Very frustrating!
October 15, 2025
Reply from AED.com
Hi Phyllis! Thank you for sharing your experience, and we sincerely apologize for the frustration you encountered. We’re glad to hear that our phone team was able to get your order processed quickly, but we understand that having to navigate multiple steps to complete a purchase shouldn’t be necessary. Your feedback is extremely helpful, and we’re working to improve our online ordering process so it’s faster and easier for all customers.
Poor customer service for our…
Poor customer service for our tax-exempt organization. We ended up cancelling our order due to the frustration and hassle. Consider looking elsewhere for a seamless purchasing experience.
October 1, 2025
Reply from AED.com
Hi Paul! Thank you for your feedback, and we’re very sorry for the frustration you experienced. We strive to make the ordering process smooth for all customers, including tax-exempt organizations, and it’s disappointing to hear we fell short. Your experience highlights areas where we need to improve, and we truly appreciate you bringing this to our attention. If you’d like, our customer service team would be happy to assist in resolving any outstanding issues or help streamline future orders. Please contact us at help@aed.com.
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