Unacceptable service prior and after flight in the airports of Zurich and Athens
I had the worst airport experiences with Aegean employees in my past flight with Aegean at the airports of Zurich and Athens. In Zurich there was lady in the counter who attacked me for what I can think of only as sexist reasons for the fact that I was waiting in line for 50 minutes, I was next in line for 20 minutes and the people behind me starting shouting. Also, during the flight Aegean broke 3 of my items and my suitcase, and refused to pay for the broken items although I repeatedly emailed and called them. Moreover, they did not refund me not even with miles, or any coupon, or not even an apology for all this horrible behavior. Lastly, I was waiting my suitcase in Athens for 1 h to come out, for a flight that was already 30 minutes delay, so in total I left the airport 1,5 h later than what I was supposed to. And guess what? No apologies for that as well.
I have been an aegean customer for 8 years now if not more, and this was just too much. I do not recommend this airline, please use Swiss, SAS or Lufthansa instead. At least they are respectful and respond to your complaint emails apologetically.
