I have loved their clothes for years, and just recently, I had an issue receiving something. They followed up to ask about the order, I noted that the tracking number had stopped working and that... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The customer service at Aelfric Eden is exceptional. It was almost shocking because in this day and age customer service is a lost art. I was actually going to return a product because it was too big,... See more
Company replied
The products aren't just great, but the humans behind the brand are just as lovely and wonderful. Thanks ever so much Seraphine for proactively reaching out to me regarding a placed order and making t... See more
Company replied
Company details
Written by the company
2014, Aelfric Eden was founded in San Marino, CA. As an Asian American, the founder of Aelfric Eden brings together a diverse upbringing influenced by both Eastern and Western cultures. The founder said: “We have experienced both cultures and have seen the best of both worlds. Our goal is to combine our passion for Asian streetwear and Western-style to create a sense of fashion that we can all appreciate.” This unique blend enables them to bridge the gap in the subculture world, creating a distinct form of expression and identity that is uniquely their own.
Contact info
LA, United States
- +1 (800) 838-0581
- info@aelfriceden.com
- www.aelfriceden.com
4.4
Excellent
4K reviews
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Aelfric Eden
Hi,
Thank you so much! We’re really happy to hear you had such a great experience 😊 We truly appreciate your support!
Love,
Aelfric Eden Team
Very helpful very nice 😊 very happy
March 21, 2026
Unprompted review
Reply from Aelfric Eden
Hi,
Thank you so much for your lovely feedback! We’re really happy to hear you had a positive experience and that our team could help you. Your support means a lot to us! 😊
Love,
Aelfric Eden Team
Best customer service ever
responded back to my email really quickly best customer service i’ve ever experienced
March 20, 2026
Unprompted review
Reply from Aelfric Eden
Hi,
Thank you so much for your amazing feedback! We’re thrilled to hear you had such a great experience with our customer service and that we could respond quickly to your request. Your support truly means a lot to us!
Love,
Aelfric Eden Team
Excellent customer service
Excellent customer service! Responded to my request to swap out sizes for my order immediately. So grateful!
March 20, 2026
Unprompted review
Reply from Aelfric Eden
Hi,
Thank you so much for your kind words! We’re really happy we could assist you quickly and help with your size swap right away. We truly appreciate your support and are so glad you had a great experience with us!
Love,
Aelfric Eden Team
Very good to me
March 20, 2026
Unprompted review
Reply from Aelfric Eden
Hi,
Thank you so much for your kind feedback! We’re really happy to hear you had a good experience with us. We truly appreciate your support!
Love,
Aelfric Eden Team
I highly recommend these super quality…
I highly recommend these super quality products, they fit perfectly! Customer service is a 5 star!
March 20, 2026
Unprompted review
Reply from Aelfric Eden
Hi,
Thank you so much for your amazing feedback! We’re thrilled to hear you love the quality and fit of our products, and that our customer service met your expectations. Your recommendation means a lot to us!
Love,
Aelfric Eden Team
I ordered the wrong size
I ordered the wrong size and emailed the support team right after. I got a response within an hour and the issue was amended within a day.
March 16, 2026
Unprompted review
Reply from Aelfric Eden
Hi,
Thank you so much for your feedback! We’re really glad our support team was able to respond quickly and resolve your size issue within a day. We truly appreciate your support!
Love,
Aelfric Eden Team
Cute clothes & great service
I have several Aelfric Eden clothing pieces and the quality is so good! The customer service has also been excellent and super helpful!
March 17, 2026
Unprompted review
Reply from Aelfric Eden
Hi,
Thank you so much for your kind words and continued support! We’re thrilled to hear you love the quality of your Aelfric Eden pieces and that our customer service has been helpful. It truly means a lot to us!
Love,
Aelfric Eden Team
Great Customer Service
I purchased an item for my daughter and she loves it. Customer Service was so helpful when I needed to exchange the item for a new size. I would definitely recommend them. 5 stars.
March 16, 2026
Unprompted review
Reply from Aelfric Eden
Hi,
Thank you so much for your wonderful feedback! We’re thrilled to hear your daughter loves her item and that our team could assist you quickly with the size exchange. We truly appreciate your recommendation and support!
Love,
Aelfric Eden Team
Outstanding
All of their products is definitely exceptional quality. I have many items and keep coming back for more. Customer service has been outstanding and responds in timely manner. Can’t wait for my new order to arrive.
March 13, 2026
Unprompted review
Reply from Aelfric Eden
Hi,
Thank you so much for your amazing feedback and continued support! We’re thrilled to hear you love the quality of our pieces and that our customer service has been helpful and responsive. We can’t wait for you to receive your new order!
Love,
Aelfric Eden Team
High quality merchandise and Great customer service!
I first want to say how amazing and high quality every item from Aelfric Eden is. From the website to the ease of ordering to the elite customer service, every aspect is top notch.
March 8, 2026
Unprompted review
Reply from Aelfric Eden
Hi,
Thank you so much for your wonderful feedback! We’re truly happy to hear you’re enjoying the quality of our pieces and your overall experience with us. It means a lot to know our website, ordering process, and customer service all met your expectations!
Love,
Aelfric Eden Team
everything is great with them
everything is great with them, the customer service is very attentive ! and I thank them for that !
March 16, 2026
Unprompted review
Reply from Aelfric Eden
Hi,
Thank you so much for your kind feedback! We’re really happy to hear you had a great experience and that our customer service team was attentive and helpful. We truly appreciate your support!
Love,
Aelfric Eden Team
Quick respond and amazing service to…
Quick respond and amazing service to make the customer feel safe!!
March 16, 2026
Unprompted review
Reply from Aelfric Eden
Hi,
Thank you so much for your kind words! We’re really happy to hear you felt supported and safe with our service, and that our team was able to respond quickly. We truly appreciate your feedback!
Love,
Aelfric Eden Team
Jamie answered very quickly and…
Jamie answered very quickly and resolved my issue and was nice and friendly!
March 7, 2026
Unprompted review
Reply from Aelfric Eden
Hi there,
Thank you so much for your kind feedback! We’re really happy to hear that our team was able to respond quickly, resolve your issue, and provide friendly support. Delivering fast and helpful assistance is always our goal, so it means a lot to know you had a positive experience.
We truly appreciate your support and hope you continue to enjoy shopping with us. If you ever need anything else, please don’t hesitate to reach out.
Love,
Aelfric Eden Team 💙
I have recently bought a pullover
I have recently bought a pullover, and unfortunately ordered the wrong size and wanted to return the item..
So I contacted the site for support and it was the best support I've ever gotten from ANY website, not only they told me I could, by getting a full refund, but I also got other options, one better than the other!!
Other than that, they were trough with the understanding of my inconvenience and super quick to reply
recommend recommend recommend!
March 13, 2026
Unprompted review
Reply from Aelfric Eden
Hi there,
Thank you so much for taking the time to share your experience with us! We’re truly happy to hear that our support team was able to assist you with your sizing concern and provide different options to help resolve the situation.
It means a lot to know that you felt supported and that our team was understanding and quick to respond. Providing helpful, flexible solutions and making sure our customers feel heard is always our priority.
We really appreciate your recommendation and your kind words. If you ever need any assistance in the future, please don’t hesitate to reach out—we’re always here to help.
Love,
Aelfric Eden Team 💙
Customer service/shopping experience
Their customer service and shopping experience is absolutely phenomenal. Really one of the best out there.
March 14, 2026
Unprompted review
Reply from Aelfric Eden
Hi there,
Thank you so much for your wonderful feedback! We’re truly delighted to hear that you had such a positive shopping experience and that our customer service stood out to you. Providing a smooth and supportive experience for our customers is always our top priority, so your kind words mean a lot to our team.
We sincerely appreciate your support and hope you continue to enjoy shopping with us. If there’s ever anything we can assist you with, please don’t hesitate to reach out.
Love,
Aelfric Eden Team 💙
The customer service at Aelfric Eden is…
The customer service at Aelfric Eden is exceptional. It was almost shocking because in this day and age customer service is a lost art. I was actually going to return a product because it was too big, but the customer service was so great, it made me want to purchase something else, which I did lol. I would recommend this company to friends for the customer service alone. Please keep up the great service it truly goes a very long way!!!
March 12, 2026
Unprompted review
Reply from Aelfric Eden
Hi there,
Thank you so much for your incredibly kind words! We’re truly grateful to hear that your experience with our customer service made such a positive impression. Our team works hard to provide helpful, friendly, and responsive support, so it means a lot to know that it stood out to you.
We’re also really happy to hear that you decided to shop with us again! Your support and recommendation mean the world to us, and feedback like yours motivates our team to continue delivering the best service possible.
Thank you again for being part of the Aelfric Eden community. If you ever need anything, we’re always here to help.
Love,
Aelfric Eden Team 💙
Reply from Aelfric Eden
Hi there,
Thank you so much for your feedback! We’re really happy to hear that you’re pleased with the quality of our clothing. We always strive to provide products that our customers will love and feel great wearing.
We truly appreciate your support and hope you continue to enjoy your Aelfric Eden pieces. If you ever need any assistance, please don’t hesitate to reach out.
Love,
Aelfric Eden Team 💙
Very fast response time!
March 13, 2026
Unprompted review
Reply from Aelfric Eden
Hi there,
Thank you for your kind feedback! We’re really glad to hear that you were happy with our fast response time. Providing quick and helpful support to our customers is always one of our top priorities.
We truly appreciate your support and hope you continue to enjoy your experience with us. If you ever need any assistance, feel free to reach out anytime.
Love,
Aelfric Eden Team 💙
Great
Great, they replied quickly and solved my situation in less than an hour!
March 12, 2026
Unprompted review
Reply from Aelfric Eden
Hi there,
Thank you so much for your kind feedback! We’re really happy to hear that our team was able to respond quickly and resolve your situation in less than an hour. Providing fast and effective support is always our goal.
We truly appreciate your support and are glad we could assist you. If you ever need any help in the future, please don’t hesitate to reach out.
Love,
Aelfric Eden Team 💙
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