Aer Lingus Reviews 2,603

Aer Lingus are easily the worst company I've ever had to use. They messed up my booking by removing a passenger without consent on the morning of my flight and adding a random person. We called to rectify on the way to the airport and had them removed and my partner re-adding but they did not add the suitcase back onto to booking. When I arrived at the airport the check-in desk argued I'd only paid for 2 cases and had 3, I showed my booking and they still forced me to pay £65 for a case I'd already paid for. Upon arrival home I put in a complaint and have been refused multiple times a refund, it wasn't until I had to shout at a person on the phone they agreed. This has also taken over a month to resolve

Avoid this company unless you like stress.

An absolute joke of a company. I booked for a group of 38 to go to Milan through group bookings. €11,500 was the cost not cheap. It started with a massive data breach in which they tried to blame me for even though they sent me the details of over 50 other passengers from a musical group. They rang and emailed me for days about this which was extremely irritating, time consuming and not my fault. Then comes the flight and check in, a parent and a son trying to check in and they couldn’t check in because the computer couldn’t check in when 2 people have the same surname. What does a family of 4 do when they all have the same name? Ring customer service and wait an eternity to get through to be told there is nothing that can be done. Asked to speak to a supervisor/manager conveniently none available. Assured I would receive a phone call in 24 hours, still waiting on that call now. Bear in mind this was 36 hours before we were set to fly and I had parents stressed over kids not being checked beside 12 year old kids. Overall a mess of a company and no customer support or care after they take your money…Will avoid for all future trips…

Elderly passenger had heart problems several weeks before flight and was told not to fly.

Aer Lingus refused to refund.

Taking money from the elderly, how low is that?

The best airline around

A big shout out to Aer Lingus Customer Service !!
I received a prompt refund of a return transatlantic fare on submission of a medical certificate

I wouldn’t even give them one star. My husband and I turned up for our flight from Paris to Dublin to be told that they did not have seats for us and we would be on standby. The staff were very nonchalant about this and did not care about the added stress that this put on us. Absolutely disgraceful! To wait for over 8 hours for another flight, lose money due to having to cancel our transfer and miss out on time in Ireland impacted on us greatly. We have travelled in many planes and to many countries and have never experienced this. So DO NOT fly Aerlingus…and to add to this, they are not a budget airline either. Totally unacceptable 😡

Aer Lingus changed my flight to 8 hours early, then delayed boarding a nearly empty flight Dublin to Bristol. Sat on the runway for ages, even the hostess was sat checking her watch, so we were late leaving and arriving. No explanation or apology was given. Went through the complaints process about the delay to the flights before flying, hoping they would right their wrongs, which took several days, only to be told, oh well, we hope we can do better next time. Absolute arse.

Absolutely USELESS. Customer service I haven’t had a customer reply in 4 months they owe me 7euro

Worst and unrelaible airline.
Delayed for more than 3 hours for a flight 8am.

For anyone who is handicapped or (like us) has a handicapped child, this airline has specific policies AGAINST supporting Handicapped people. It is an atrocity that they are even allowed to operate. We have flown around the world for years to many countries on many airlines and Air Lingus is by far the worst when it comes to caring about or supporting Handicapped people. Anyone who cares about Handicapped rights should boycott them.

They cancelled our flight and rebooked us to a flight on a later day, thus shorting our family vacation in Ireland. Air Lingus gave us rebooking options, but to change to a different flight on the same day as we had originally planned or one day before, we would have had to pay almost 400 pounds in addition for a family of four. We are thus very dissatisfied with Air Lingus.

We sat on plane for an hour and half without any explanation as to why we were delayed.
We went through turbulence with no warning from pilot .
As the flight was delayed so long we had to order food.
The food was very poor.
Staff were not really concerned when we expressed our disappointment.

To start this off, it is worth mentioning that my partner and I are in our 60s and enjoy luxury travel – we've earned that right.

We have recently flown business class with Aer Lingus, and on the whole, we won't do it again!
From Manchester to Barbados (22/03/2026), they served me the beef that they are so proud of. It was very, very fatty, and I told the cabin crew. They stated that it was occasionally like that and provided no further explanation, merely a shrug. Both my partner and I had entertainment systems that didn't work at all. The lay-flat seats were also uncomfortable.

The Aer Lingus lounge in Barbados was dirty and hot, and the food was disgusting. You'd be alright if you liked to get drunk, though!

From Barbados to Dublin (night flight), the male attendants were attentive and caring until I fell asleep. They served food, and I missed mine. They didn't offer anything else, and I am diabetic. I went very low!

The Aer Lingus business class lounge at Dublin Airport was nothing short of appalling. The selection was amazingly poor, and when I asked an assistant where the hot food was, she pointed to a small, crusty pot and simply said, "Porridge." Oh my word, they should visit Manchester Airport, which is amazing!

From Dublin to Manchester, the journey was the worst yet! Two young female attendants that were in business class were rude and very sarcastic. They were talking to each other and were very loud. They were talking so much that nobody got a welcome drink; they forgot!! They sat in the galley all of the time, screeching to one another. When we arrived at Manchester, we were all stood up, waiting with our bags. The skybridge had issues connecting with the aircraft at the front, as we watched the economy class disembark from the rear. When my partner tried to ask what was happening, one of the so-called attendants raised her voice and said that we all want to get off the plane. She added, "Shall we jump?" Everybody was disgusted at the sarcasm, so I mentioned to her that she should remember that we were paying customers!

So, all in all, this was the worst flight experience ever for us, and we've flown hundreds of times, literally.
I was sent an email asking me to rate the trip. I did, but I won't hear back!

In closing, as a highly educated individual, I would urge anyone thinking of flying with Aer Lingus to avoid them like the plague!!!

How can they be so bad! They changed my name on my booking, then wouldn't let me checkin, they wont let me change my name and wont let me cancel. All from their error!!!

I flew Aer Lingus for the first time and it was amazing! Prior to this, my favorite airline was Alaska Airlines, but Aer Lingus was even better! The service was on point for my outbound and inbound flight, but what really set them apart was the service afterwards. My checked bag was damaged pretty badly and Aer Lingus replaced the bag with virtually no fuss. Now that is service! They are my go-to airline for european flights going forward!

I travel a lot with work , so I thought it would be a good idea to get an Aer Lingus credit card. As when I spend money when I travel I can claim points.
Spent over €9000 on the card and then got a flight to Lyon worth €300 , which I though was very poor!!! I decided to take the flight , then Aer Lingus sent me details of the flight ( on 20th Oct 2025 ) but not a confirmation.
Then I find out that I need to pay an additional €98.00 to get the €300 flight ( again after spending €9000 on the CC ) . But to pay the €98 I needed to call this number ( 01 761 7842 ) .... I have called this number over a few days and it constantly rings out.... When I did get through , I was put onto the system to make the payment over the phone which kept dropping the call and I would need to call back and wait on hold all over again!!
The level of customer service is non-existent and the Aer Lingus CC is a complete SCAM !!!!!
At least with Ryan Air you know where you stand and don't pretend to be a premium service offering bargain bucket customer service like Aer Lingus .....

Book with any other airline instead of Aer Lingus under any circumstance. Their customer service tram is utterly appauline and terribly inexperienced. There are many hidden charges and at least with other airlines they are transparent about that. Dont waste your time or money with Aer Lingus

What a rubbish company - no longer able to use driving licence as ID for internal UK flights , even though Aerlingus use British Airways as their internal airline , as a tax dodge …… I’m a UK citizen and have a right to fly infernally within the UK without a passport requirement…. Stop dodging UK tax and treat your customers with respect

Aerlingus customer service leaves a lot to be desired. We were left to our own devices when our boarding passes, that were issued by Aerlingus were not recognised by security . The Aerlingus check-in staff in the departures area in Malaga airport were completely disinterested. We had to sort out the problem with the Spanish ground staff.

I received various emails from Aerlingus regarding the status of my complaint stating the service was overloaded! Surprise, surprise!

I finally got an apology today- almost 2 months later “ Please be assured that your feedback has been shared with our Inflight Services team for further review and to help improve future services”.
Not very reassuring considering the issue was at the airport check in not the inflight service…..Not very helpful!
……

Ryanair customer service feels like a Bentley compared to Aer Lingus. Seriously awful.
1. Previously they have lied to me directly and said they would refund a transfer taxi to me. At the time I asked for an email transcript of the call - they said no, I asked for an email to confirm arrangement - they said no. Guess what happened then denied it was agreed and didnt refund me. Liars.
2. I have been trying to book a flight for 2 days in app, and also just tried to log into website and I cant, event reset password doesnt work. So I called customer services and they just said try booking without logging in, which Ive done. BUT no email confirmation that its been booked. I got the booking number but not email.

It’s a gift, really not everyone can be this impressively awful.