Aetna Reviews 

THE WORST CUSTOMER SERVICE!!! I CALLED IN ABOUT AN APPLICATION AND WHILE I WAS TALKING THE AGENT GOING TO PIT ME ON HOLD!!!! DIDNT TELL ME WHAT SHE WAS GOING TO DO OR ANYTHING!!! THEN SHE SPEAKS OVER ME AND AND CUTS ME OFF AND KEPT SAYING I HAVE COVERAGE AND TOLD HER I DO NOT HAVE COVERAGE AND STILL SAYS THE SAME THING AND ASK TO SPEAK TO A SUPERVISOR AND TRANSFER ME TO A MARKETPLACE!!! DO NOT SIGN UP FOR AETNA INSURANCE!!!!

very bad....liars, bad customer service and agents
information is mildewing... they charge You and don't want to give credit or send You a check and then
they put stop payment....accusing your bank....

I am a nc state employee. Last year, our state goverment change all state workers' insurance from Blue Cross Blue Shield to aetna .and all NC state workers are paying for it literally with higher prescription prices and outrageous deductibles.In short aetna sucks. The people who run the nc goverment dont care about state employees, and it's very sad we haven't had a raise as state employees in 2 years. The only thing they gave us was this terrible insurance

I would not recommend Aetna to anyone!! For the last month, despite of multiple phone call and voice messages; Aetna has failed to resolve a very critical problem. Their negligence has jeopardized the son’s chronic health issues. We have not been able to schedule a crucial infusion due to their incompetence and inability to provide reliable costumer service. Aetna negligence is a liability to your love ones health!! 😡

Aetna is killing me, literally.

Six months ago my doctor, a medical professional, prescribed a weight loss medication due to high blood pressure and diabetes which was either denied or, Aetna claims, my doctor office didn’t fill out the paperwork properly.

Initially told our insurance doesn’t cover the medication, we switched plans to one that covered it only to be told in a different conversation with Aetna that the medication WAS covered under the old plan but the doctor office didn’t fill out the paperwork properly which.

I take several different medications each day and my doctor’s office has had no problems filling out that paperwork…

So we now pay more for our insurance for something that was actually covered under our old plan.

The new plan, which we chose specifically because it did cover the newly prescribed medication, has now been denied under our new plan.

So, we now pay more for our health insurance due to bad information from Aetna and they are now denying my new prescription under the new plan, and the medication is prescribed by my doctor, a medical professional, which Aetna is not, prescribed by my doctor who looks out for my best interests, which Aetna does not.

I pointed out that my A1C and high blood pressure might cause me to have a stroke or heart attack which would be hundreds of thousands or possibly millions of dollars in medical bills, specialists, rehab services, wouldn’t it be prudent to get me the medication that would prevent such things as well as the stress and anxiety for myself and my family by having a stroke or heart attack?

What message does their denial send?

I would say it is that they are not interested in my health.

I did offer to stop exercising, I actually work out twice a day so if I am doing that and my numbers aren’t improving that might indicate I need more help.

This is not for cosmetic reasons.

And not only have I offered to stop exercising, I’ve committed to eat poorly in order to meet their numbers required to obtain this type of medication but have not heard back from them.

I’ve had health insurance my whole adult life and consider myself fortunate for that.

Aetna is so poorly run, provides shoddy, inaccurate information, costs their clients money unnecessarily and is more concerned with making money themselves than providing care for their clients.

I would advise others, if you have a chance to not have Aetna as a provider, take it. As soon as my wife and I can leave Aetna, we will. I urge others to do so as well.

horrible service for my daughter who had a claim paid then whoops Aetna said we dont want to pay it several months later with no explanation

My wife and are covered under Aetna this year and everytime my Dr prescribes a medication it has to go through a prior authorization. First it was testosterone, they were fast at denying that. My Dr had to go through an appeal but finally got it approved. Then there's mounjaro. I need it for diabetes. It took them one day to deny that so once again my Dr appealed. This time it took almost a whole month to tell me they are still going to deny it. Why are we paying such high insurance prices if these insurance companies are allowed to deny everything? I would stay away from Aetna at all cost if your deciding on an insurance company.

Aetna is literally the worst insurance I have ever had. I am trying to find a new job solely so I can avoid having Aetna. They deny everything, don't abide by the pricing in your benefits, have no clue what they are doing and are a pain to deal with. Last time I called I asked for where I could find a list of what's considered a "specialty visit," and the girl said, "umm, I don't really know." That was it, no offer to help, no offer to ask, nothing. My Rx has tripled and cannot be filled at the same pharmacy it was last year (Walgreens, not like a mom and pop place). Just AWFUL.

As the office manager of a medical practice,
Aetna US Healthcare allows 87.00 for
an one hour Initial Evaluation, 97.00 for
a 30.00 minute follow up and 159.57
for a 60 min session. All includes medication
management and therapy. We gave our patients
a 6 month notice that we could no longer accept
this Insurance effective 01-01-2026.

I had United Health Care Advantage plan for years. This year they are no longer in my county so I went to Aetna. I have been with Aetna for 3 weeks and I cancelled today before I got locked in. Aetna is a scam. They denied all 4 of my critical medications, and one of my main providers, all of which were covered by United. I had them once before and needed throat surgery for a tumor. I had had a biopsy, CAT scan, Ultrasound, MRI, and been seen by 2 surgeons. They denied the surgery and demanded I see one of their doctors in a city 7 hours away, a ploy to say I didn't need the surgery. Stay away from Aetna.

I'd add a zero if possible....horrible. They claim a 10 day max payout on claims....yeah right, we have unpaid claims for months. Frustrating because they say they have all the documents to process it, then you wait 10 days and call back, then they ask for another document and wait 10 more days. this can go one for months.

Will not reimburse me when I didn't use their service. I need to proof insurance of insurance. Terrible company

Just about the worst phone customer service, for health insurance, and that's saying something, I've ever had the displeasure of having to contact.

I have an Aetna part d prescription plan. In 48 months, my premium has gone up 840%! And in the 48 months I've had it, I've never used it once. Given that I was unaware of this insane increase, I missed the open enrollment. Now I'm trapped at $94 a month for the entire year of 2026 for a plan I will never use, as I have no prescriptions.

Atena Medicare Premier PPO higher out of pocket costs constant denials of coverage for Petscans and prescription B drugs with no actual medical review just denial. I had been satisfied with Aetna for several years but who ever changed the plans screwed them up badly. Time to look elsewhere.

GARBAGE! IVE BEEN TRYING TO CANCEL MY ACCOUNT FOR OVER A MONTH AND EVERYTIME I TALK TO A SERVICE PERSON THEY SAY "ok it's cancelled" i even got a cancellation email, then on the first of the month they tried to automatically withdraw my premium! I had to cancel my card so they could keep taking money! So when I call today the service person says "IDK why Aetna is trying to charge you, it must be an error, just disregard it." I'm like I would if they weren't trying to auto take my money from my bank account, now I have to wait for a new card to get here! THANKS GARBAGE COMPANY!

Automated system is broken and terrible and won't let me through to a person. It's Monday. I called at 9:30 and 10:20. The automated system says the office is open 8 am-6 pm Monday -Friday but then said it's closed now. Makes no sense. Also, it said it could help with coverage but when I said I wanted help with coverage it said "goodbye". It's terrible.

If I could give them a zero, I would. My mother n law had a life changing event and had to have therapy. They discontinued therapy so fast within 2 weeks. We are in the process of moving her to assisted living. They allowed no time for therapy, at least 2 more weeks would be better. It’s a HORRIBLE insurance for the older population

Overall - Very Mixed!
First, the Aetna website does not make it easy to give feedback or review their services!
Second, to all those who need hearing aids, Aetna will ONLY allow members to use "NationsHearing" as a provider for hearing services.
Nations-Hearing has a very poor reputation according to online ratings. That was my experience as well!
Why does Aetna set a fixed amount toward hearing aids, and, then only allow members to go to one provider-group!!! Makes no sense!!!

Both the wife and Ihave a dual covererage policy with aetna. We have had this coverage for the third year all due to the lies we were told by aetna CSR's during open enrollment for the 2026 year. We wete assured that we would have no co-pays to see specialist, no co-pays on prescription meds we have to have. Also there would be no out of pocket for hospitalizations or emergency room visits. Along with NO co-pays for having to be teansported via either private ambulance or fire rescue.
Then come 01 Janyary 2026, we have co-pays to see specialist, co-pays on medications, deductibles for hospital stays, co-pays for each individual lab test, along with an annual out of pocket expense on top of the co-pays we have to pay. Along with huge deductibles for any type of surgery, or any other type of tests and procedures or dirable medical equipment and supplies.
They are also trying to tell us that we can change our coverage plan during a 90 day grace period. I checked with the Medicare dept at Social Security. If either of us changes our plan before this year's open enrollment starts, we will be fined $150.00 per month for late enrollment thru the end of 2026.
One CSR will tell you one thing, another will tell you something else, and a third one will tell you something completely different. All they do is tell you what you want to hear. Aetna refuses to answer complaints filed with our State Insurance Commissioner, the three complaints that have been filed with the BBB, saying they cannot respond due to HIPPA regulations. Which is crap, as I used to work in the medical field and know about HIPPA regulations. They used the same excuse with the grievance filed with the Federal Trade Commission.
They are also getting where if you receive the Extra Help Benefit card, what it can be used to buy in the way of food, bills that it can be used for. Along with only certain otc meds and supplements.