Dominique was and is an awesome person all the way around. She was kind, courteous, and has great customer service skills. She helped me the best that she could do and I really appreciate it.
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Being able to get a loan but the interest is high.
You were AMAZING the best customer service ever. You were cool calm and great to talk to.
This place gage me a flex loan, never stated it would be due every 2 weeks, even sent a statement saying it was due on the 29th , but took out of my account on the 15th which caused overdrafts. I DID... See more
Company replied
Company details
About Advance Financial - 2585 Decherd Blvd
Written by the company
Tennessee based, Advance Financial was founded in 1996. From its humble beginnings as a 3-store chain, the company has grown to include more than 70 locations throughout Tennessee. Advance Financial is a leading fintech company offering online line of credit and installment loans across the country.
Recent recognitions include 2019 Inc. 5000 fastest-growing private companies for the eighth straight years; A+ rating by the Better Business Bureau; Nashville’s 4th fastest growing company (2019, Nashville Business Journal); Forbes Best Employers for New Graduates (2018); and, Indeed Top-Ranked Workplace for Compensation/Benefits (2019). Advance Financial is the second largest family-owned company headquartered in Nashville (2019, Nashville Business Journal).
Contact info
2585 Decherd Blvd, 37398-1137, Winchester, TN, United States
- 1-931-563-0067
4.2
Great
12 reviews
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You were AMAZING the best customer…
You were AMAZING the best customer service ever. You were cool calm and great to talk to.
September 9, 2023
Dominique was and is an awesome person…
Dominique was and is an awesome person all the way around. She was kind, courteous, and has great customer service skills. She helped me the best that she could do and I really appreciate it.
August 18, 2023
That you very much have a nice day.
August 4, 2022
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Mis communication
This place gage me a flex loan, never stated it would be due every 2 weeks, even sent a statement saying it was due on the 29th , but took out of my account on the 15th which caused overdrafts. I DID NOT ONCE give permission to take from my account . I was a self pay .
July 21, 2022
Reply from Advance Financial - 2585 Decherd Blvd
Ms. Michael. Sounds like you had a bad experience with us. We'd like to be able to discuss this further, but we need some more info. Can you send your full name (that the account is under) a phone number and a good time to call to reviews@af247.com and we'll look into this matter and call you ASAP. Thank you for the feedback.
It was a nice experience
It was a nice experience. The associate was kind and helpful. Didn't get approved for as much as I needed. But it helped me towards my end goal
March 31, 2022
Reply from Advance Financial - 2585 Decherd Blvd
Thank you so much for the 4-star review! We love being able to help our customers.
Great people
December 18, 2021
Very pleasant staff
Didn't get as much as I was hoping for but was very easy and enjoyable transaction. Very friendly staff also.
December 9, 2021
Katie
Katie was so helpful and super nice i would do business with her anytime thanks Katie.
June 22, 2021
I had a representative
I had a representative! Brenda at Decherd store that made it a great experience! She took the time worked with me until we got it all together and I appreciate her patience and time was great. a true customer service representative really appreciate her efforts Thank you!!!!!!!
August 1, 2020
Unprompted review
Reply from Advance Financial - 2585 Decherd Blvd
Thank you so much for the review. We love hearing from our customers.
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