Advance Financial Reviews 

14,278
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 1,562 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and customer service for their exceptional helpfulness, patience, and professional approach, making complex processes easier. Many people also highlight the application process as simple, fast, and easy to navigate, leading to a smooth and efficient overall user experience. However, some customers also noted concerns regarding payment clarity, expressing confusion over high interest rates and monthly payment structures that were not always transparent. A few other people also felt that there were issues with account management, such as unexpected account closures, difficulties with receiving funds, or repeated bank verification.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, professionalism,... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting helpful, kind, and patient... See more

Payment

Customers consistently note ambiguous experiences with payment, with many reporting issues receiving funds... See more

User experience

People report positive experiences with user experience, finding the process simple, easy, and smooth from... See more

Service

Reviewers mention positive feedback about service, often highlighting its speed and efficiency, with some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was satisfied with my online loan application experience with the agent. The Advance Financial agent worked patiently with me to complete the information, and she answered all my questions without h... See more

Rated 5 out of 5 stars

Hello, thank you for reading my review. I think it is important to provide a clean and safe facility for both the employee and customer. Advance Financial provided this to a level where it... See more

Rated 5 out of 5 stars

The process was easy due to great directions. I appreciate the pace which allowed me to actually read the contract.

Rated 5 out of 5 stars

Mr Rob was very helpful! Quick and easy process! Took his time to get me more money than needed! He was very patient and helpful on the phone even tho we couldn’t get approved through the phone due to... See more


Company details

  1. Money & Insurance

About Advance Financial

Written by the company

Tennessee based, Advance Financial was founded in 1996. From its humble beginnings as a 3-store chain, the company has grown to include more than 70 locations throughout Tennessee. Advance Financial is a leading fintech company offering online line of credit and installment loans across the country.

Recent recognitions include 2019 Inc. 5000 fastest-growing private companies for the eighth straight years; A+ rating by the Better Business Bureau; Nashville’s 4th fastest growing company (2019, Nashville Business Journal); Forbes Best Employers for New Graduates (2018); and, Indeed Top-Ranked Workplace for Compensation/Benefits (2019). Advance Financial is the second largest family-owned company headquartered in Nashville (2019, Nashville Business Journal).


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

14K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(14,278)

1,420 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Five star service!!!!!

I spoke with Morgan and she was super nice and relatable. Her customer service is top tier, she treated me like a human being and showed me understanding. I thank her for her kindness she is definitely one of a kind and need more people like her in the cx service community

August 2, 2026
Rated 2 out of 5 stars

Insufficient information provided

I understand I am taking a high interest rate loan. The process was very non-transparent without showing any type of amortization schedule. Also I added a debit card for immediate receipt of funds but this was not saved and I ended up being informed it would take 2 to 5 business days to receive my loan.

July 31, 2026
Rated 5 out of 5 stars

The young lady I spoke to on the phone…

The young lady I spoke to on the phone was extremely helpful in getting me through the process to completion. I was very confused doing all the online stuff by myself and she walked me through everything. She was very very professional and polite.

July 30, 2026
Rated 5 out of 5 stars

Kind

Veronica was kind, patient and considerate. Got the job done for me. Thank you

July 29, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look