Marcy continue d to try and help me even though I was frustrated, she stayed professional. I figured things out the next day and got the money. Thanks Marcy.
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Review summary
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Reviews shaping this summary
Mr Rob was very helpful! Quick and easy process! Took his time to get me more money than needed! He was very patient and helpful on the phone even tho we couldn’t get approved through the phone due to... See more
It was a good experience, straight forward. I'm already in a difficult situation and advance came in and got right to helping me... I really appreciate them and would use them again...
The lady that worked there was super nice and friendly. Also, best thing about it is that I got approved for the exact amount that I needed without her even knowing what I needed… THANK YOY for your h... See more
Company details
About Advance Financial
Written by the company
Tennessee based, Advance Financial was founded in 1996. From its humble beginnings as a 3-store chain, the company has grown to include more than 70 locations throughout Tennessee. Advance Financial is a leading fintech company offering online line of credit and installment loans across the country.
Recent recognitions include 2019 Inc. 5000 fastest-growing private companies for the eighth straight years; A+ rating by the Better Business Bureau; Nashville’s 4th fastest growing company (2019, Nashville Business Journal); Forbes Best Employers for New Graduates (2018); and, Indeed Top-Ranked Workplace for Compensation/Benefits (2019). Advance Financial is the second largest family-owned company headquartered in Nashville (2019, Nashville Business Journal).
Contact info
100 Oceanside Drive, 37204, Nashville, United States
- 615-341-5900
- www.af247.com
4.3
Excellent
14K reviews
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The agent was amazing really nice and…
The agent was amazing really nice and patient Also very helpful. Thank you
June 20, 2026
Very friendly Very nice and very…
Very friendly Very nice and very helpful very nice person
June 19, 2026
The man who works in the office is…Really nice and curtious.
The man who works in the office is always pleasant to work with. He's always kind and has a smile. The service was great.
August 13, 2025
Help in a Rainy Day
Hello, thank you for reading my review.
I think it is important to provide a clean and safe facility for both the employee and customer. Advance Financial provided this to a level where it exceeded my expectation as did the customer service provided on this rainy day by your employee: "Nikita."
Her professional nature was accommodating to my needs. There were a few issues going on with retrieving my financial information and Nikita was more than capable to navigate them and resolve them to have a successful transaction today. I left completely understanding the terms and have confidence in them.
I am grateful for this experience provided today by Nikita and Advanded Financial.
Thank You!
Nicholas Mclean
Disabled Vet
June 17, 2026
Crystal was excellent and very helpful
Crystal was excellent and very helpful. Made my experience very easy and clear!
June 18, 2026
Satisfied
I called in with questions and the rep who helped me was outstanding. Very personable, gave clear information and set realistic expectations.
June 18, 2026
The CSR Salina was great to talk to.
June 18, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How can the first payment be so low and…
How can the first payment be so low and then triple the following month?
June 17, 2026
Reply from Advance Financial
Hi Tibya. Thank you for your feedback. We’re sorry to hear we didn’t meet your expectations. If you’d like to discuss this further, please contact us at www.af247.com/contact/ so we can connect with you.
It was fast got to the point and I got…
It was fast got to the point and I got approved within 15 mins absolutely awesome highly recommend 👌
June 16, 2026
Really really bad customer service.
Really really bad customer service.
June 16, 2026
Unprompted review
Reply from Advance Financial
Hi Anny. Thank you for your feedback. We’re sorry to hear we didn’t meet your expectations. If you’d like to discuss this further, please contact us at www.af247.com/contact/ so we can connect with you.
You said 500 and then all I got was 50
June 15, 2026
Reply from Advance Financial
Hi Orville. Thank you for your feedback. We’re sorry to hear we didn’t meet your expectations. If you’d like to discuss this further, please contact us at www.af247.com/contact/ so we can connect with you.
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