Advance Financial - 2823 N. Broadway Reviews 61

TrustScore 4.5 out of 5

4.6

2823 N. Broadway, 37917-3808 Knoxville, TN, US


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See what reviewers are saying

Rated 5 out of 5 stars

I was satisfied with my online loan application experience with the agent. The Advance Financial agent worked patiently with me to complete the information, and she answered all my questions without h... See more

Rated 5 out of 5 stars

I’m just coming out of a bankruptcy and didn’t want my credit checked right now because of too many inquiries that could drop my score l needed money right away even though it was expensive it was a... See more

Rated 1 out of 5 stars

Once again I was told couldn't cash a check excuse can't verify Wells Fargo check I have been going there for over 5 years and have cashed over 1oo checksmy customer said the verification team never c... See more

Company replied

Rated 5 out of 5 stars

Your representative/Katie, I spoken with recently was very informative, helpful, and respectful with me applying for my loan. She helped me feel comfortable when I was stressing about other issues hap... See more


Company details

  1. Money & Insurance

About Advance Financial - 2823 N. Broadway

Written by the company

Tennessee based, Advance Financial was founded in 1996. From its humble beginnings as a 3-store chain, the company has grown to include more than 70 locations throughout Tennessee. Advance Financial is a leading fintech company offering online line of credit and installment loans across the country.

Recent recognitions include 2019 Inc. 5000 fastest-growing private companies for the eighth straight years; A+ rating by the Better Business Bureau; Nashville’s 4th fastest growing company (2019, Nashville Business Journal); Forbes Best Employers for New Graduates (2018); and, Indeed Top-Ranked Workplace for Compensation/Benefits (2019). Advance Financial is the second largest family-owned company headquartered in Nashville (2019, Nashville Business Journal).


Contact info

  • 2823 N. Broadway, 37917-3808, Knoxville, TN, United States

  • 1-865-856-1583

4.6

Excellent

TrustScore 4.5 out of 5

61 reviews

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Rated 5 out of 5 stars

My Online Loan Application

I was satisfied with my online loan application experience with the agent. The Advance Financial agent worked patiently with me to complete the information, and she answered all my questions without hesitation. Thank you for your assistance.

June 27, 2026
Rated 5 out of 5 stars

advanced financial #1

it was definitely an awesome experience with the representative advance finances today, he was very knowledgeable, respectable, And he knew his job very well, I walked in needing and walked out giving, no problem at all and getting the funds you need.

April 25, 2026
Rated 1 out of 5 stars

Computer arrow wasn't satisfied…

Computer arrow wasn't satisfied frustrating did loan what I was expecting

June 20, 2025
Advance Financial - 2823 N. Broadway logo

Reply from Advance Financial - 2823 N. Broadway

Hi Vanessa, Thank you for your feedback. We’re sorry to hear that we didn’t meet your expectations. If you’d like to discuss this further, please contact us at www.af247.com/contact/ so we can connect with you.

Rated 1 out of 5 stars

The men that worked on Friday may 9th…

The men that worked on Friday may 9th at the boardway store with dark hair is very rude and unkind. I came in to cash my paycheck and make a early payment I have never been late on a payment he told me my payment had went up I asked how he told me it changes every single day he was rude try to dismiss me told me he was not dealing with me next customer when I was there first .. I told him no I was here first it’s my turn I asked him to try to explain it again he told me “your just not getting it” then told me what I was telling him he just didn’t believe that his Employees would tell me what they did which was only my payments would 42.00$ biweekly I told him the phone calls are recorded that I make my payment on time I don’t understand how my rates are going up and up and very in a daily basis he then told me he was done talking to me , explaining it that I just couldn’t understand but when I asked questions he barely could answer them then told me I just don’t know how to tell you bc you don’t understand I am a good Customer I came to them for help agreed to the amount that I was getting for the amount that I would pay biweekly. I make my payments on time twice a month and I feel that as a on-time paying customer, I should’ve been treated with respect a little bit more kindness And he should’ve took the time to speak with me instead of trying to dismiss me in front of a group of people that is very unprofessional

May 9, 2025
Unprompted review
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Reply from Advance Financial - 2823 N. Broadway

Ms. Branam. Thank you for your feedback. We’re sorry to hear that we didn’t meet your expectations. We want to look into this matter, but need a little more information. Can you please send an email with your phone number in it to reviews@af247.com so we can investigate further. Thank you.

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