Clara from the Franklin TN store went above and beyond to help me secure a loan. She stayed with me on the phone while I logged in to confirm and deposit the loan to my bank, just in case I had any qu... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
They were very Helpful and I was Helped in a fast manner. Very Professional and very Helpful with my first Experience with this Company. I will look forward to doing business with them in the future.... See more
The worst service and not helpful and the line of credit was a slap in the face I have been discriminated against because I use a Walmart bank that the government accepts and a 50 is a slap in the fac... See more
Company replied
Tammie was so understanding about my situation and needing to get back to work. I am so thankful for her and her professionalism.
Company details
About Advance Financial - 331 5th Avenue North
Written by the company
Tennessee based, Advance Financial was founded in 1996. From its humble beginnings as a 3-store chain, the company has grown to include more than 70 locations throughout Tennessee. Advance Financial is a leading fintech company offering online line of credit and installment loans across the country.
Recent recognitions include 2019 Inc. 5000 fastest-growing private companies for the eighth straight years; A+ rating by the Better Business Bureau; Nashville’s 4th fastest growing company (2019, Nashville Business Journal); Forbes Best Employers for New Graduates (2018); and, Indeed Top-Ranked Workplace for Compensation/Benefits (2019). Advance Financial is the second largest family-owned company headquartered in Nashville (2019, Nashville Business Journal).
Contact info
331 5th Avenue North, 37064-2203, Franklin, TN, United States
- 1-615-358-0005
4.7
Excellent
40 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Awesome Sauce Tammie
Tammie was so understanding about my situation and needing to get back to work. I am so thankful for her and her professionalism.
February 17, 2026
I needed some quick cash to make it…
I needed some quick cash to make it until payday. They made the process easy. I went in person to pick up the cash and was greeted with a friendly smile and warm conversation. If I ever need quick cash again, I will be back.
January 19, 2026
Unprompted review
Thank you Sonnia for my loan!
Thank you Sonnia for my loan!! Was very fast! I recommend this location for fast money!!! Thank you!
October 17, 2025
Unprompted review
Absolutely Amazing customer service…
Absolutely Amazing customer service from ms Tammy!
August 18, 2025
Tammy from store #1 provided me…kindness goes a long way
Tammy from store #1 provided me excellent service and her customer service was immaculate and she was very kind to me and made sure I understood every step of the process!!!
March 7, 2025
Unprompted review
They were very Helpful and I was Helped…
They were very Helpful and I was Helped in a fast manner. Very Professional and very Helpful with my first Experience with this Company. I will look forward to doing business with them in the future.
August 23, 2024
Process was very great and my customer…
Process was very great and my customer rep was very fast and great! Love be back!!
July 6, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The worst service and not helpful and…
The worst service and not helpful and the line of credit was a slap in the face I have been discriminated against because I use a Walmart bank that the government accepts and a 50 is a slap in the face
May 28, 2024
Reply from Advance Financial - 331 5th Avenue North
Hi Lynneta, thank you for reaching out. At Advance Financial, we strive to always serve our customers with courtesy, efficiency, and respect. We meet our customers' needs by offering line of credit loans. If you would like to discuss any concerns, we are happy to help at reviews@af247.com. Thank you for the feedback.
Very Helpful Staff Painless Process …
The staff was very efficient and helpful at every step of the way. When we encountered an obstacle they had a solution. The entire process was fast and painless.
April 23, 2024
I needed money
January 13, 2024
The ladies were extremely helpful and…
The ladies were extremely helpful and very nice :) the business itself seemed very put together and organized ❤️
January 1, 2024
This was my first app ever
This was my first app ever, and I want you to know that Tangie was so helpful, patient, knowledgeable and professional with me,,,
Update!!!
Everything was done by phone so therefore I couldn't see the small print,APR 297%‼️,, a few days later after I got the loan I went in to the Franklin location to withdraw more off my credit,I asked approximately how long would it take to pay it off couldn't get a direct answer ,my payment jumped up 2x more with the same amount,so it was in my best interest to just give it right back, maybe withdraw a small amount at a time that's affordable to pay back,,, it's a good thing to have in time of an emergency but it's not worth paying a mortgage or car note over 2-4 yrs for that small amount,,, THINK IT THROUGH &BORROW RESPONSIBLY THAT'S MY ADVICE,, IT'S GOOD TO KNOW THAT IT'S STILL AVAILABLE IF/WHEN NEEDED,THANKS
December 3, 2023
Very kind and polite ladies.
November 8, 2023
Clara was so awesome… she went over and…
Clara was so awesome… she went over and beyond to make sure that my loan was accepted. I give them 5 stars!!!! Thank you!!
November 6, 2023
Charles in Franklin TN was great
Charles in Franklin TN was great! He helped me through the online and in person process. Thank you!! 🙏
September 25, 2023
Great customer service
June 10, 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.