The application process and approval process was quick and straight forward, which was appreciated. I need this money to do important repairs to my truck. So. I will work diligently to pay this loan q... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The guy that helped me a Chapman highway was awesome and knew his job and had everything ready for me only thing I was disappointed was about my amount I was approved for
Robert was very helpful, and patience with us with getting our situation fixed before we finished the application. He was really a quipped with communication skills and provide ways to make the situat... See more
Great customer service. Robert exudes confidence and professionalism. With his help, I left there thinking I'd made a good decision.
Company details
About Advance Financial - 4531 Chapman Highway
Written by the company
Tennessee based, Advance Financial was founded in 1996. From its humble beginnings as a 3-store chain, the company has grown to include more than 70 locations throughout Tennessee. Advance Financial is a leading fintech company offering online line of credit and installment loans across the country.
Recent recognitions include 2019 Inc. 5000 fastest-growing private companies for the eighth straight years; A+ rating by the Better Business Bureau; Nashville’s 4th fastest growing company (2019, Nashville Business Journal); Forbes Best Employers for New Graduates (2018); and, Indeed Top-Ranked Workplace for Compensation/Benefits (2019). Advance Financial is the second largest family-owned company headquartered in Nashville (2019, Nashville Business Journal).
Contact info
4531 Chapman Highway, 37920-5358, Knoxville, TN, United States
- 1-865-856-1606
4.7
Excellent
42 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They gave me a chance to prove myself…
They gave me a chance to prove myself and help build my credit
June 11, 2026
Very personable and professional
Very personable and professional! Alecia knew all of my questions and answered them all very well explained! I would hire her to work for me!!!
May 11, 2026
Very Pleased!
Agent was very professional and knowledgeable of their online product and knew exactly how to walk me through from beginning to end of the process. The site has strong built-in security to protect sensitive data.
January 23, 2026
Was Great a 10 out of 10.
December 24, 2025
A great experience …
The staff at 24/7 go above and beyond and show exceptional customer service but not only that, I truly care about the customer and go out their way to help. Also, they are very kind and make you feel comfortable! I would recommend advanced to anybody
September 2, 2025
The lady I spoke with helped me out she…
The lady I spoke with helped me out she was kind and professional
August 15, 2025
Rob at the Knoxville branch on Chapman…
Rob at the Knoxville branch on Chapman Highway was incredibly helpful!!
April 18, 2025
Amanda from Clinton Highway location…
Amanda from Clinton Highway location helped me & has amazing customer service
March 11, 2025
Advance Financial was extremely fast in…
Advance Financial was extremely fast in taking care of my loan. I would recommend everyone use Advance Financial.
February 6, 2025
Great customer service very nice and…
Great customer service very nice and helpful in time of need
September 17, 2024
Robert was very helpful
Robert was very helpful, and patience with us with getting our situation fixed before we finished the application. He was really a quipped with communication skills and provide ways to make the situation better! Highly recommend seeing them again!!
September 13, 2024
I got to say I no God always takes care…
I got to say I no God always takes care of everything just want everyone to no
My son very ill he has to go to Nashville to a specialist I had no money didn't no what was gonna do as a last resort I stopped at advance financial 24/7and in 30 minutes they gave me what I needed
Thank you advance financial I just didn't no what I would of done without your help
If they would of gave you 10 stars God bless you guys
Phillip olmstead
September 16, 2024
It was easy and fast
August 28, 2024
The customer service was great and I…
The customer service was great and I had a good time talking and laughing with them while getting everything done and it didn't take much time either!
July 29, 2024
The guy that helped me a Chapman…
The guy that helped me a Chapman highway was awesome and knew his job and had everything ready for me only thing I was disappointed was about my amount I was approved for
June 10, 2024
The Agent was awesome
The Agent was awesome, she ensure that everything was ok and she guide me through the process and I was even able to understand how to use the Online system.
March 22, 2024
Tracey was very kind and caring
Tracey was very kind and caring.
Even during the waiting time he did his best to help and encourage me. It had been a rough week.
I appreciated all of his help.
December 15, 2023
Alicia was very helpful and patient
Alicia was very helpful and patient. Very easy to jump in and get approved. Not a difficult process at all.
December 6, 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.