When I filled the application out online I got approved for $1,300. I live in Kentucky. They told me I had to come into a store. The store is in Tennessee. I drove 253 mi. One way I get to the store a... See more
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The customer service professionals were knowledgeable about their job. They were patient and understanding. They went all the way to the ninth ending!! Way to do Advance Financial.
Ezra was awesome gentle and honestly so kind and made everything so much easier
The lady who waited on me was very friendy and knowledgeable.
Company details
About Advance Financial - 712 S. Broadway
Written by the company
Tennessee based, Advance Financial was founded in 1996. From its humble beginnings as a 3-store chain, the company has grown to include more than 70 locations throughout Tennessee. Advance Financial is a leading fintech company offering online line of credit and installment loans across the country.
Recent recognitions include 2019 Inc. 5000 fastest-growing private companies for the eighth straight years; A+ rating by the Better Business Bureau; Nashville’s 4th fastest growing company (2019, Nashville Business Journal); Forbes Best Employers for New Graduates (2018); and, Indeed Top-Ranked Workplace for Compensation/Benefits (2019). Advance Financial is the second largest family-owned company headquartered in Nashville (2019, Nashville Business Journal).
Contact info
712 S. Broadway, 37148-1674, Portland, TN, United States
- 1-615-657-3069
3.2
Average
33 reviews
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Changed approval amount
When I filled the application out online I got approved for $1,300. I live in Kentucky. They told me I had to come into a store. The store is in Tennessee. I drove 253 mi. One way I get to the store and they changed it from $1,300 to $50. Wasn't even enough to cover the gas.
May 19, 2026
Reply from Advance Financial - 712 S. Broadway
Hi Robert. Thank you for your feedback. We’re sorry to hear we didn’t meet your expectations. If you’d like to discuss this further, please contact us at www.af247.com/contact/ so we can connect with you.
Excellent customer service professionals were…
The customer service professionals were knowledgeable about their job. They were patient and understanding. They went all the way to the ninth ending!! Way to do Advance Financial.
June 29, 2024
The lady who waited on me
The lady who waited on me was very friendy and knowledgeable.
March 28, 2024
Very helpful staff
October 26, 2023
Friendly but slow
She was very friendly but it took so long to do what I needed to do over the phone.
October 5, 2023
Reply from Advance Financial - 712 S. Broadway
Hi Anon, thank you for reaching out. At Advance Financial, we strive to always serve our customers with courtesy, efficiency, and respect. If you would like to discuss your concerns, we are happy to help at reviews@af247.com. Thank you for the feedback.
Ezra was awesome gentle and honestly so…
Ezra was awesome gentle and honestly so kind and made everything so much easier
June 2, 2023
Elizabeth was very helpful and an…
Elizabeth was very helpful and an excellent customer service person she went above and beyond I love this place!!
October 7, 2022
Elizabeth was very helpful and…
Elizabeth was very helpful and friendly. She made it a pleasant experience. Definitely a crewmember to be proud of.
July 8, 2022
Very helpful and super friendly.
June 20, 2022
Thanks so much my experience was very…
Thanks so much my experience was very good and sales person was amazing
November 14, 2021
Joshua was a great help
August 20, 2021
Josh was very nice personally and…
Josh was very nice personally and quick and very helpful
May 28, 2021
Scott at the Portland,TN office was…
Scott at the Portland,TN office was great, very nice and helpful. Thank you again Scott. Wonderful doing business with you.
March 10, 2021
Reply from Advance Financial - 712 S. Broadway
Thank you so much for the review. We love hearing how we've helped our customers.
Excellent customer service!
Excellent customer service!! Josh was extremely helpful initially getting everything collected to get me approved & then working with Scott was a real pleasure. Every one was so friendly, helpful & answered all of my questions & made sure I felt secure & understood the entire process. They were upfront about the fees, and advised numerous times don’t borrow more than you can afford, and pay off as soon as possible to save yourself money.
February 28, 2021
Reply from Advance Financial - 712 S. Broadway
Thank you so much for the review. We love hearing how we've helped our customers.
Scott was a great help and helped me…
Scott was a great help and helped me out tremendously the whole experience was good and easy and quick.
January 10, 2021
Reply from Advance Financial - 712 S. Broadway
Thank you so much for the review. We love helping our customers and appreciate the feedback.
It was a good experience no problems
December 12, 2020
Reply from Advance Financial - 712 S. Broadway
Thank you so much for the review. We love hearing from our customers.
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