Marcy continue d to try and help me even though I was frustrated, she stayed professional. I figured things out the next day and got the money. Thanks Marcy.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Mr Rob was very helpful! Quick and easy process! Took his time to get me more money than needed! He was very patient and helpful on the phone even tho we couldn’t get approved through the phone due to... See more
It was a good experience, straight forward. I'm already in a difficult situation and advance came in and got right to helping me... I really appreciate them and would use them again...
The lady that worked there was super nice and friendly. Also, best thing about it is that I got approved for the exact amount that I needed without her even knowing what I needed… THANK YOY for your h... See more
Company details
About Advance Financial
Written by the company
Tennessee based, Advance Financial was founded in 1996. From its humble beginnings as a 3-store chain, the company has grown to include more than 70 locations throughout Tennessee. Advance Financial is a leading fintech company offering online line of credit and installment loans across the country.
Recent recognitions include 2019 Inc. 5000 fastest-growing private companies for the eighth straight years; A+ rating by the Better Business Bureau; Nashville’s 4th fastest growing company (2019, Nashville Business Journal); Forbes Best Employers for New Graduates (2018); and, Indeed Top-Ranked Workplace for Compensation/Benefits (2019). Advance Financial is the second largest family-owned company headquartered in Nashville (2019, Nashville Business Journal).
Contact info
100 Oceanside Drive, 37204, Nashville, United States
- 615-341-5900
- www.af247.com
4.3
Excellent
14K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Awesome pay u soon
July 5, 2026
Unprompted review
Providing a much-needed service
Providing a much-needed service, greatly appreciated
November 25, 2025
DON’T DO IIIIIITTTTTT
DON’T SO IT!!!!SEARCH AND MAKE ANY OTHER CHOICE OF LOAN, ASK A FRIEND OR RELATIVE AND PAY THEM A $100 or 2 EXTRA IN RETURN BECAUSE THIS IS A RIPOFF; A PONZI SCHEME LIKE TYPE OF SCAM!!!!!!!!!!
If I could’ve given (NONE-0) that’s what they’d get!!!!!
The fact that they charge such a high interest rate that only fifteen dollars goes towards the principal is absurd and ought to be illegal!!! For some of us on fixed income with not so great credit may run into an unexpected financial situation and make the mistake of choosing them as a solution are only being setup for a future financial disaster because we’re stuck paying the rest of our lives!!!!! A simple $600-1000 dollar loan shouldn’t take $2424 from our limited, fixed income in a year time and still owe $720!!!
I wish I had known this before I made this mistake!!!!!!!!!!!!
I’ve been away seven months and thought it was pif by now …. Lord help me, have mercy on my income and smite these thieves!!!!!!!!!!!!!
THE ENEMY THAT HAS COME TO KILL, STEAL AND DESTROY ALL OF US THAT HAVE BEEN TAKEN BY THIS EVIL IN DISGUISE!!!!!!
July 5, 2025
Unprompted review
Came through for me any representatives…
Came through for me any representatives were very patient and help me out
July 3, 2026
The process was smooth and efficient
The process was smooth and efficient! Customer service guy, James was awesome and easy to work with.
July 3, 2026
The man who helped me with my loan was…
The man who helped me with my loan was very patient, informative, and kind and he made an otherwise stressful experience needing the loan pleasant. Hopefully I won’t ever need to use this service again, but if I had to, I would come back to this location.
July 1, 2026
I got approved the same day
I got approved the same day. The representative was really helpful and now I’m worried free. Thank you advanced financial.
July 2, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I always get approved for a certain…
I always get approved for a certain amount and then get an email stating my limit has been decreased no one ever follows up with an explanation of why. Just dissatisfied all the way around
July 2, 2026
Reply from Advance Financial
Hi. Thank you for your feedback. We’re sorry to hear we didn’t meet your expectations. If you’d like to discuss this further, please contact us at www.af247.com/contact/ so we can connect with you.
The process was so easy and simple
The process was so easy and simple. Straight forward questions and customer service was so helpful. Would definitely recommend
July 2, 2026
I wouldn't even give them one star if I…
I wouldn't even give them one star if I didn't have to,to write the review. Their wordage and what they give you is extremely unclear when you take out more money. And then they overcharge your account. You go from 100 and something dollar payments twice a month to $500 and something dollar payments twice a month. No warning no communication. Worst company ever. The second this loan is paid off I will never work with him again and I will never recommend them.
June 18, 2026
Unprompted review
Reply from Advance Financial
Hi Amanda. Thank you for your feedback. We’re sorry to hear we didn’t meet your expectations. If you’d like to discuss this further, please contact us at www.af247.com/contact/ so we can connect with you.
Customer service Blessing…
My experience alone with the electrical entry of my data was not working, but my customer service helper Rebecca had extreme patience my case. Even with her help it took a lot of try’s. Thank you so very much Rebecca. I really needed the funds. God Bless you and thank you Advance Finance.
July 1, 2026
You send a pre approved letter so.i…
You send a pre approved letter so.i spend an hour with someone giving all my info and i am not approved for nothing thank for the false hope so you ruin my whole day
July 1, 2026
Unprompted review
Reply from Advance Financial
Hi Kimberly. Thank you for your feedback. We’re sorry to hear we didn’t meet your expectations. If you’d like to discuss this further, please contact us at www.af247.com/contact/ so we can connect with you.
Reply from Advance Financial
Hi Dimitri. Thank you for your feedback. We’re sorry to hear we didn’t meet your expectations. If you’d like to discuss this further, please contact us at www.af247.com/contact/ so we can connect with you.
Politely and courtesy
Very polite and respectful and eager to answer any questions I had
July 1, 2026
The person who helped me was real…
The person who helped me was real resourceful and helpful
June 29, 2026
good and reliable
June 29, 2026
My Online Loan Application
I was satisfied with my online loan application experience with the agent. The Advance Financial agent worked patiently with me to complete the information, and she answered all my questions without hesitation. Thank you for your assistance.
June 27, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.