Advance Financial - 802 NW Broad Reviews 23

TrustScore 4.5 out of 5

4.6

802 NW Broad, 37129-2740 Murfreesboro, TN, US


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See what reviewers are saying

Rated 5 out of 5 stars

Staff was knowledgeable, helpful, and informative. Process was easy and stress free, in a stressful situation. They explained everything thoroughly and made sure I understood the terms and best way... See more

Rated 5 out of 5 stars

One of the best experiences I have had the teller I had was Chad Getty and he was very knowledgeable about everything I asked. He was very quick and polite. Very helpful. I will come back again and as... See more

Rated 5 out of 5 stars

Super helpful representatives that do everything they can to help you!

Rated 2 out of 5 stars

The young man was very nice but apparently was not trained very well a lot of confusion and computer and other devices not working properly, I’m not sure what you guys base your loan amounts on but $7... See more

Company replied


Company details

  1. Money & Insurance

About Advance Financial - 802 NW Broad

Written by the company

Tennessee based, Advance Financial was founded in 1996. From its humble beginnings as a 3-store chain, the company has grown to include more than 70 locations throughout Tennessee. Advance Financial is a leading fintech company offering online line of credit and installment loans across the country.

Recent recognitions include 2019 Inc. 5000 fastest-growing private companies for the eighth straight years; A+ rating by the Better Business Bureau; Nashville’s 4th fastest growing company (2019, Nashville Business Journal); Forbes Best Employers for New Graduates (2018); and, Indeed Top-Ranked Workplace for Compensation/Benefits (2019). Advance Financial is the second largest family-owned company headquartered in Nashville (2019, Nashville Business Journal).


Contact info

  • 802 NW Broad, 37129-2740, Murfreesboro, TN, United States

  • 1-615-510-3647

4.6

Excellent

TrustScore 4.5 out of 5

23 reviews

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1-star

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Rated 5 out of 5 stars

Patient and kind!!

I was looking at the possibility of getting a loan on 3/28/26 and had the pleasure of talking to Kareem. Not only was he friendly and polite but very knowledgeable and most of all understanding! I've got some mental issues yet he was so patient first and foremost waiting for me to figure out the right words to say and getting him the information he needed. Even though I was turned down for the loan he stayed very diligent in his duties! I highly recommend this employee and hope I get to speak with him for any future needs.

March 28, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience!

Staff was knowledgeable, helpful, and informative. Process was easy and stress free, in a stressful situation. They explained everything thoroughly and made sure I understood the terms and best way to repay my loan to save money.

January 6, 2024
Rated 5 out of 5 stars

Jaelon and Camisha were amazing

Jaelon and Camisha were amazing. The way they take care of the customer is the best customer service I have seen in a while. They are focused on you and they work Diligently to give you amazing service.

June 8, 2022
Rated 5 out of 5 stars

Awesome service and even though I got…

Awesome service and even though I got flustered with my phone and all the stuff I had to do with passwords I couldn't remember .... the lady just smiled and told me not to apologize... 10/10

May 23, 2022
Advance Financial - 802 NW Broad logo

Reply from Advance Financial - 802 NW Broad

Thank you so much for the 5-star review! We love being able to help our customers.

Rated 5 out of 5 stars

I am happy to say that my experience…

I am happy to say that my experience with AF was a very pleasant one . The store was very clean and the employees were friendly and happy to help. Very professional. My account was set up by an exceptional young lady named Tierra who did not make me feel at all uncomfortable in what could be an uncomfortable situation. I would recommend your services to anybody who finds themselves in the same situyation as did I. Thank you for your help.

October 8, 2021
Rated 2 out of 5 stars

The young man was very nice but…

The young man was very nice but apparently was not trained very well a lot of confusion and computer and other devices not working properly, I’m not sure what you guys base your loan amounts on but $750 dollars was a drop in a bucket to what I needed and your percentage rate are criminal highway robbery. So I went to Pinnacle bank and got what I needed at 3% interest rate.

August 16, 2021
Advance Financial - 802 NW Broad logo

Reply from Advance Financial - 802 NW Broad

Thank you for the feedback, Mr. Townsend. We're so glad you were able to get the help you needed.

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