Staff was knowledgeable, helpful, and informative. Process was easy and stress free, in a stressful situation. They explained everything thoroughly and made sure I understood the terms and best way... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
One of the best experiences I have had the teller I had was Chad Getty and he was very knowledgeable about everything I asked. He was very quick and polite. Very helpful. I will come back again and as... See more
Super helpful representatives that do everything they can to help you!
The young man was very nice but apparently was not trained very well a lot of confusion and computer and other devices not working properly, I’m not sure what you guys base your loan amounts on but $7... See more
Company replied
Company details
About Advance Financial - 802 NW Broad
Written by the company
Recent recognitions include 2019 Inc. 5000 fastest-growing private companies for the eighth straight years; A+ rating by the Better Business Bureau; Nashville’s 4th fastest growing company (2019, Nashville Business Journal); Forbes Best Employers for New Graduates (2018); and, Indeed Top-Ranked Workplace for Compensation/Benefits (2019). Advance Financial is the second largest family-owned company headquartered in Nashville (2019, Nashville Business Journal).
Contact info
802 NW Broad, 37129-2740, Murfreesboro, TN, United States
- 1-615-510-3647
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Patient and kind!!
I was looking at the possibility of getting a loan on 3/28/26 and had the pleasure of talking to Kareem. Not only was he friendly and polite but very knowledgeable and most of all understanding! I've got some mental issues yet he was so patient first and foremost waiting for me to figure out the right words to say and getting him the information he needed. Even though I was turned down for the loan he stayed very diligent in his duties! I highly recommend this employee and hope I get to speak with him for any future needs.
Super helpful representatives that do…
Super helpful representatives that do everything they can to help you!
Great experience!
Staff was knowledgeable, helpful, and informative. Process was easy and stress free, in a stressful situation. They explained everything thoroughly and made sure I understood the terms and best way to repay my loan to save money.
One of the best experiences I have had…
One of the best experiences I have had the teller I had was Chad Getty and he was very knowledgeable about everything I asked. He was very quick and polite. Very helpful. I will come back again and ask for him by name.
EXPERIENCE DOCUMENT
It was fast, I had enough to go retrieve things and give items to people. I would like to use this form of credit more.
High interest rates but a life save in…
High interest rates but a life save in a pinch. Process is easy
Great service
Jaelon and Camisha were amazing
Jaelon and Camisha were amazing. The way they take care of the customer is the best customer service I have seen in a while. They are focused on you and they work Diligently to give you amazing service.
May use AI-assist with repliesRead more
Awesome service and even though I got…
Awesome service and even though I got flustered with my phone and all the stuff I had to do with passwords I couldn't remember .... the lady just smiled and told me not to apologize... 10/10

Reply from Advance Financial - 802 NW Broad
Customer service-Awesome 👏
Customer service-Awesome 👏
Not long of a wait .. Awesome 👏
I am happy to say that my experience…
I am happy to say that my experience with AF was a very pleasant one . The store was very clean and the employees were friendly and happy to help. Very professional. My account was set up by an exceptional young lady named Tierra who did not make me feel at all uncomfortable in what could be an uncomfortable situation. I would recommend your services to anybody who finds themselves in the same situyation as did I. Thank you for your help.
The young man was very nice but…
The young man was very nice but apparently was not trained very well a lot of confusion and computer and other devices not working properly, I’m not sure what you guys base your loan amounts on but $750 dollars was a drop in a bucket to what I needed and your percentage rate are criminal highway robbery. So I went to Pinnacle bank and got what I needed at 3% interest rate.

Reply from Advance Financial - 802 NW Broad
You helped me out with no problems you…
You helped me out with no problems you made it easy
I asked for a loan and was approved…
I asked for a loan and was approved with ease for a good amount of money, so thanks advance financial!!!
Latoya did an excellent job with my…
Latoya did an excellent job with my account , very professional , courteous & was excited to do her job. Thank You
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







