I don’t call into customer service often but when I do I expect to be assisted at an exemplary level. With that, yesterday I spoke to Shanda (Tennessee) and she was very patient, helpful and professio... See more
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Very helpful, friendly, and knowledgeable staff. Having to borrow is not an ideal situation, but these folks certainly made the whole experience as simple and painless as possible. Thanks!
I received a pre approval letter in the mail stating I was pre approved for $4,000. Took the letter to nearest store and was approved for $100. No where near what the letter stated.. they say based on... See more
Company replied
I had trouble doing things between my phone and laptop computer. They tried to help by phone, and walking me through some of the things that needed to be done. The guy stayed with me way past store cl... See more
Company details
About Advance Financial - 9232 Lee Hwy
Written by the company
Tennessee based, Advance Financial was founded in 1996. From its humble beginnings as a 3-store chain, the company has grown to include more than 70 locations throughout Tennessee. Advance Financial is a leading fintech company offering online line of credit and installment loans across the country.
Recent recognitions include 2019 Inc. 5000 fastest-growing private companies for the eighth straight years; A+ rating by the Better Business Bureau; Nashville’s 4th fastest growing company (2019, Nashville Business Journal); Forbes Best Employers for New Graduates (2018); and, Indeed Top-Ranked Workplace for Compensation/Benefits (2019). Advance Financial is the second largest family-owned company headquartered in Nashville (2019, Nashville Business Journal).
Contact info
9232 Lee Hwy, 37363-3108, Ooltewah, TN, United States
- 1-423-438-1924
4.7
Excellent
30 reviews
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CSR MAKE A DIFFERENCE
I don’t call into customer service often but when I do I expect to be assisted at an exemplary level. With that, yesterday I spoke to Shanda (Tennessee) and she was very patient, helpful and professional. You need to clone her…she was helpful and resolved my concerns.
April 15, 2026
Unprompted review
I worked with someone named Mistee at…
I worked with someone named Mistee at the Lee Hwy store and she was very knowledgeable and was able to get everything done. She was just pleasant to work with
November 30, 2025
Megan was so nice and helpful!!!!!
November 25, 2025
Very helpful
Very helpful, friendly, and knowledgeable staff. Having to borrow is not an ideal situation, but these folks certainly made the whole experience as simple and painless as possible. Thanks!
January 8, 2025
Unprompted review
I really like there service here in…
I really like there service here in Ooltewah..
I will be going back when I finish paying my loan ..
December 13, 2024
The gentleman that helped me and he was…
The gentleman that helped me and he was very detailed and hones
September 26, 2024
They were very friendly
They were very friendly. It was quick and easy and they explained everything very well. And the best thing is there is an app for my phone which makes it convenient for me. I love it
September 12, 2024
They help with phone walk though
I had trouble doing things between my phone and laptop computer. They tried to help by phone, and walking me through some of the things that needed to be done. The guy stayed with me way past store closing time. Finally got some money, and it went to my debit card. Now hopefully nothing will bounce until pay day, Aug 3, 2024! Thanks very much!
July 8, 2024
Every call was met with professionalism and the desire to get every issue corrected.
Phone calls were always answered and returned, and issue corrected or sorted out immediately.
June 3, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Misleading
I received a pre approval letter in the mail stating I was pre approved for $4,000. Took the letter to nearest store and was approved for $100. No where near what the letter stated.. they say based on your income. I make almost $4000 monthly so my $100 approval was really useless
November 13, 2023
Reply from Advance Financial - 9232 Lee Hwy
Hi Christopher, thank you for your feedback. At Advance Financial, we offer loans and other financial services to meet the needs of our customers. If you have questions or would like to discuss this issue further, we are happy to help. Just send us your full name and phone number along with a good time to call to reviews@af247.com.
Mrs.Jackie Was Very Helpful
October 28, 2023
Autumn has mad this easy for me to get…
Autumn has mad this easy for me to get the assistance I needed. It was easy
March 9, 2023
Friendly staff and helpful willing to…
Friendly staff and helpful willing to go the extra mile to help you get what you need
March 7, 2022
Reply from Advance Financial - 9232 Lee Hwy
Thank you so much for the 5-star review! We love being able to help our customers.
They are fast friendly and professional…
They are fast friendly and professional my go to place for loans now and the apr isn’t too bad! Compared to most nw a days!
January 2, 2022
Reply from Advance Financial - 9232 Lee Hwy
Thank you so much for the 5-star review! We love being able to help our customers.
Very good service
March 12, 2021
Reply from Advance Financial - 9232 Lee Hwy
Thank you so much for the review. We love hearing how we've helped our customers.
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