The customer service representative was extremely patient and assisted me throughout my loan process over the phone.i wish I knew her name but she was the absolute best.
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Anna from the TN office is AMAZING. Her responsiveness, care for the customers and patient approach is unrivaled by none! She’s made AF the go to for cash!
Thank you i can pay my rent and buy food for my little one
I would like to leave a half star but I can o ly do a one star. This company was a big more of a hassle than anything they messed up on my loan and I would have to be the one to call back because the... See more
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Company details
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Tennessee based, Advance Financial was founded in 1996. From its humble beginnings as a 3-store chain, the company has grown to include more than 100 locations throughout Tennessee, offering cash loans and other services including check cashing, $2 Bill Pay Services, $2 ATMs, Free Money Orders, Wire Transfer Services, and Prepaid Cards. Advance Financial is also a leading fintech company offering online line of credit and installment loans in 13 states across the country. Recent recognitions include 2019 Inc. 5000 fastest-growing private companies for the eighth straight years; A+ rating by the Better Business Bureau; Nashville’s 4th fastest growing company (2019, Nashville Business Journal); Forbes Best Employers for New Graduates (2018); and, Indeed Top-Ranked Workplace for Compensation/Benefits (2019). Advance Financial is the second largest family-owned company headquartered in Nashville (2019, Nashville Business Journal). Check Cashing
Contact info
Oceanside Drive 517, 37204, Nashville, Tennessee, United States
- 6153415900
4.2
Great
6 reviews
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The customer service representative was…
The customer service representative was extremely patient and assisted me throughout my loan process over the phone.i wish I knew her name but she was the absolute best.
September 15, 2025
Thank you i can pay my rent and buy…
Thank you i can pay my rent and buy food for my little one
October 25, 2024
Anna from the TN office is AMAZING
Anna from the TN office is AMAZING. Her responsiveness, care for the customers and patient approach is unrivaled by none! She’s made AF the go to for cash!
March 1, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I would like to leave a half star but I…
I would like to leave a half star but I can o ly do a one star. This company was a big more of a hassle than anything they messed up on my loan and I would have to be the one to call back because they never did after they said they would. My experience: I apply on-line and get an email stating I am approved and click on the link below to sign my documents and get the money. I do so and when I click on the link it pulls up the page but instead of it being where I sign the documents it's a page stating I was declined for my loan. What kind of business do you run where you approval the customers tell them to sign documents but than turn around and say * just kidding* you are delcinded. And to top it off you affected my credit score. If you want to get fooled in think you got a loan just for it to be a joke when you sign the documents than this is the company for you ! I will make sure my friends and family won't be dealing with you if they need help!!
September 29, 2021
Unprompted review
Reply from Advance Financial - AL Online
Ms. Marquez. We are so sorry you had this experience. Doesn't sound like we did a very good job taking care of you. I'm not really sure what happened, but if you'd like to discuss this further, we'd be happy to do that. Just send your name, phone number and a good time to call to reviews@af247.com and we'll get back to you ASAP. Thank you for the feedback.
great service
the agent was very helpful and took her time to explain everything to me!
February 21, 2020
Unprompted review
Reply from Advance Financial - AL Online
Thank you for the review, Amber. We love hearing from our customers.
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